Note fondée sur 104 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
3,3 Service et personnel
2,7 Confort de la chambre
2,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Manager, Gestion de l’hôtel
Dear Salvatore, we are sorry that you feel this way about your stay: you stayed with us three nights, and we did not hear from you any comments. When we do not hear from guests, we assume that they are happy with their stay: we do everything possible to provide good accommodations and services. We wish you would share with us your opinion, we would like to know more details why you rated us such way. We address every guest's concern and follow-up on every issue.Sincerely,
par un voyageur
Publié le 6 oct. 2024 sur Expedia
There were a bunch of huge beetles outside on the windows of the hotel. Almost slipped and fell in the lobby because it was wet and there was no sign. Elevators were scary and bumpy and old with duct tape holding the doors together.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Manager, Gestion de l’hôtel
Dear Kieran, we are sorry that you feel this way. We are striving on a daily basis to present good accommodations for all of our guests. We are renovating our hotel : guests rooms as well as the public areas, and hoping that all guests will appreciate our efforts. We can assure you that after the renovations will be over soon, and every our guest will be happy on our premises. We apologize that we did not hear from you during your stay.Please know, we address every guests' concern. Thank you for staying with us.
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Manager, Gestion de l’hôtel
Dear Luz, thank you for your review, we address every guest review and appreciate every guest business.Sincerely,
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Roaches in the room by tv.front desk person excellent.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Manager, Gestion de l’hôtel
Dear guest, we are sorry that you feel this way. We wish we would hear from you during your stay, and we would immediately take necessary actions to correct any problems you had experienced. We always follow-up on guests' concerns. We notified our pest control company about the issues you mentioned and they take appropriate measures, Thank you for complementing our front desk staff! I will share your comments with them. Sincerely,
par un voyageur
Publié le 30 sept. 2024 sur Hotels
The staff are very helpful and friendly. The pool was great, rooms, beds are comfortable. Nice place to stay!
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Manager, Gestion de l’hôtel
Dear Steven, thank you very much for your kind review! We truly value the business, and when our guests are happy during their stay, we are very happy and continue to strive for better services and accommodations. Thank you very much for complementing our staff! We hope to see you again on our premises during your next trip to Scranton area. Sincerely,
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Manager, Gestion de l’hôtel
Dear Gabriel, that you very much for your kind review!We truly value the business, and when our guests are happy during their stay, we are very happy and continue to strive for better services and accommodations. We hope to see you again on our premises during your next trip to Scranton area. Sincerely,
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Dear Coleen, thank you very much for your review. We are very glad that your stay was good, and we appreciate you taking your time to share your experience. We hope we will see you again on our premises.Sincerely,
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Manager, Gestion de l’hôtel
Dear Emma, that you very much for your kind review! We truly value the business, and when our guests are happy during their stay, we are very happy and continue to strive for better services and accommodations. We hope to see you again on our premises during your next trip to Scranton area. Sincerely,
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Manager, Gestion de l’hôtel
Dear Savannah, that you very much for your kind review! We truly value the business, and when our guests are happy during their stay, we are very happy and continue to strive for better services and accommodations. We hope to see you again on our premises during your next trip to Scranton area. Sincerely,
par un voyageur
Publié le 17 sept. 2024 sur Expedia
My TV sound didn’t work in room 312 and the elevator made a few weird noises and kept going to the wrong floor.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Manager, Gestion de l’hôtel
Dear Richard, we are sorry that some TV channels did not have a sound: we already contacted our TV service provider, and they sent a technician here to address this issue.In regards to the elevator: our elevator service technician fixed this small noise.Thank you for staying with us, we appreciate your business and always follow-up on guests' concerns.Sincerely,
