Avis NEW! Lakefront Hideaway in Scranton: Spacious Deck

Hi Michelle, this homeowner works hard to provide an ideal stay for all guests, and they would like to clarify the following:-The feedback provided does not align with our established record of guest satisfaction. Over the past two years, we have consistently maintained ratings of four stars or higher, as demonstrated by numerous positive reviews.-In this particular case, the guest initially reached out via text three days before their arrival, indicating they hadn’t noticed our property’s “no pets” policy and requesting to bring their two dogs, identified as emotional support animals. We responded promptly, reiterating our no-pets policy and respectfully declining their request.-On the day of check-in, the guest sent us a screenshot from a different listing labeled “pet-friendly” for a cabin on Lake Ludwig, mistakenly assuming it was ours. We clarified that it was not associated with our property. At that point, the guest offered to pay a surcharge to bring the dogs, which prompted us to contact Evolve, our listing partner, for guidance. Evolve communicated directly with the guest to reinforce that, per our property rules, pets would not be permitted.-Additionally, we hold our property to the highest standards of cleanliness and readiness. Our home is professionally serviced after each guest stay, ensuring that it is thoroughly cleaned, prepared, and inspected for the comfort and enjoyment of all future guests.-We hope this clarifies the matter and reaffirms our commitment to providing a well-maintained, welcoming space for each guest.As highlighted by other guest feedback, the owner consistently delivers exceptional 5-star experiences. We are confident they will maintain this high standard moving forward.