Note fondée sur 5 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
5,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great property - had unfortunate miscommunication issue with property managers
Publié le 12 sept. 2024 sur HomeAwayThe house and location were beautiful and the group had a great stay. There was an issue with condensation inside the home with the AC - it created mildew/mold on the ceiling and was dripping on the couch and on the bed in a bedroom. When the property manager was contacted, they were apologetic and offered to have the group change homes and said that they would offer compensation for the inconvenience. The group elected to stay, and avoid the areas where the water was dripping. When we followed up about the compensation offered they management office said:
"There was never a need to move properties or discuss a refund as the issue never escalated to this. It was identified and corrective steps were taken."
The issue was not corrected as the AC dripped water from the ceiling the entire stay and there was mold/mildew present which shows that it was an on-going issue, not from a door or window left open.
While the management company may have felt that a refund was not necessary, both moving homes and compensation were offered, so it created an expectation that was clearly not met and the management company took a defensive stance when asked about the potential refund, which left a bad taste.
The issue was not corrected as the AC dripped water from the ceiling the entire stay and there was mold/mildew present which shows that it was an on-going issue, not from a door or window left open.
The house is great, but our group would not rent with Sandpiper in the future.
par un voyageur
Perfect house!!
Publié le 25 juill. 2024 sur HomeAwayWe did a girls reunion and Ann was BEYOND helpful getting us situated! House was clean, well stocked w pots/pans, and we’d absolutely stay again! Only note is the room w two beds are two fulls and not queens. Thank you!
par un voyageur
Former Family owned beach house
Publié le 21 juin 2024 sur HomeAwayMy entire family loves this place so much. So much nostalgia, so many fond memories. Three generations adore this place and we are so grateful to be able to visit it.
Commentaires de Gestion de l’hôtel
20 juill. 2024 par VrboOwner, Gestion de l’hôtel
We loved hosting you and your family. We are grateful to be a part of your process of linking tradition to new memories. Thanks for taking the time to offer your feedback!
par un voyageur
Seabrook island
Publié le 17 juin 2023 sur HomeAwayBeautiful property, great view, private location with some nice wildlife roaming property. Suggest working on internet if you want repeat business from corporate types that need to balance work and play. Current internet has inconsistent connection. Hot spots on phone should not be better than home internet. Lastly property in many portions of home are dark at night suggest adding lighting in bedrooms and main living room. None of these items would be disqualifying items for a repeat stay but were comments by folks participating in stay. Would also recommend d adding information to “check in” procedure that if you arrive after 3:00 pm island access passes will automatically be transferred to guard shack for pick up.
par un voyageur
Spectacular
Publié le 12 juin 2023 sur HomeAwayI love this house so much! The views, the privacy, the dock, the space, the light - it's all gorgeous! Plus having the ability to go to the Seabrook Island club is huge. Will definitely rent this again.