Note fondée sur 31 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
I wasn't as impressed as I should have been
Publié le 25 oct. 2024 sur HomeAwayThe property wasn't as clean as I would have liked it to be. There was even a gatorade bottle half full in the windowsill when we arrived. The view was amazing, and the bed was comfortable, but the house wasn't organized, the cupboards were old and the contents thrown in with no organization, the knives provided couldn't cut through butter. It did have an ocean view, but to access the beach you have to walk down a very busy hwy (Pacific Coast Hwy) and with children I wouldn't walk there, so we had to drive. The furniture was ok, but the dining room table seemed as if it should be thrown out . I realize it was pet friendly, but for the cost, I would expect better. It did full fill our needs enough for the weekend we spent there, and the hot tub was nice, however it was in a spot where you weren't able to see the beautiful views and that didn't make a lot of sense to me. It had the feel of a Hotel 8, which is to say it was suitable, but not the nicest.
Commentaires de Gestion de l’hôtel
8 nov. 2024 par VrboOwner, Gestion de l’hôtel
We are glad to know that you enjoyed your stay with us. We apologize for any inconvenience that you have encountered during your time with us, and we appreciate your feedback as means to improve. We do hope we will have another chance to host you.
par un voyageur
Publié le 26 sept. 2024 sur HomeAway
par un voyageur
SEAL ROCK
Publié le 18 juill. 2024 sur HomeAwayOVERALL THE HOUSE DEFINETLY NEEDS REPAIRS AND UPDATES BADLEY.
Commentaires de Gestion de l’hôtel
2 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review and we sincerely apologize for any inconvenience that you have experienced during your stay with us. We appreciate your feedback as means to improve in the future and this has been forwarded to our local operations manager. We do hope we will have another chance to host your stay next time.
par un voyageur
great views unsafe home
Publié le 27 mai 2024 sur HomeAwayWe were informed that we could check in an hour early, so we headed to the property.
Upon arrival, we found the cleaning crew still working, so we had to wait. Once inside, we discovered ant poison all over the kitchen counters from leaking traps. The main living area carpet was ripped, posing a tripping hazard, and there was a musty smell throughout the home, likely from black mold in various rooms.
The BBQ was out of propane, and when we replaced the tank, we found the BBQ was broken and couldn't reach the proper temperature, which was a major inconvenience for our Memorial Day weekend plans. Additionally, the WiFi signal was weak and disconnected frequently.
We attempted to contact property management through several listed numbers but only received a new propane tank, which didn't resolve the BBQ issue. While the view from the deck is stunning, the home's safety concerns, particularly the black mold, make it unsuitable for rental.
Commentaires de Gestion de l’hôtel
11 juin 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance and cleanliness issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. Our team will also ensure that additional care is taken when cleaning the home between reservations. We hope to have the opportunity to better serve you in the future.
par un voyageur
Weekend getaway
Publié le 12 mai 2024 sur HomeAwayOverall everything was clean and homey. Had a little trouble getting in the door and small carpet area needs new carpet. Otherwise everything was perfect.
par un voyageur
Gross, dangerous beach access, bad customer service
Publié le 28 mars 2024 sur HomeAwayUpon entering there was a dead, decaying rat thats clearly been there for a while, and lots of feces. Also ants everywhere to the point they were in my friend's hair. How, after this, are we expected to feel clean in the home? It was really shabby and run down, also had a weird smell to the house. It was hard to trust that things were clean in the kitchen, and ants were all over everything!! The beach access is not clearly marked/signed, and the way we did find was through a few other properties and down a really sketchy, falling apart stairwell - absolutely only for confident, able bodied adults. Its been 2 weeks since our stay and i have had very minimal if any response . I genuinely dont think this house got cleaned or checked on prior to our arrival which is gross. Cleaning fee was high and i have yet to get any type of refund. Just be aware youre paying for the deck and the view, but there are plenty of other in this exact spot that are probably way better and cleaner with the same views. This awful customer service is also another reason to not book with vrbo. I cant get an email or callback 2 weeks now. After cleaning up the dead rat, the poop, ants and in general dishes etc. We left the place cleaner than we arrived.
Commentaires de Gestion de l’hôtel
22 août 2024 par VrboOwner, Gestion de l’hôtel
We are disheartened to read that you experienced issues that kept you from fully enjoying your stay. We apologize for the cleanliness details that were missed. Rest assured, this is not the high standard we hold ourselves to as we value cleanliness and our guests' comfort. Please know you could have reported these concerns during your visit and our local team would have remedied them. We hope the compensation you received helped alleviate some of your frustration and that you give us a chance to better impress you on your next getaway.
par un voyageur
A beautiful week on the beach
Publié le 26 déc. 2023 sur HomeAwayWe very much enjoyed our stay at this beautiful home. Thanks for allowing our dogs to join us.
par un voyageur
Great View
Publié le 15 déc. 2023 sur HomeAwayIt's a funky older place with outstanding views. A little wear and tear here and there, but clean and comfortable.
par un voyageur
Millon dollar view and $100 room
Publié le 1 sept. 2023 sur HomeAwayThis property needs maintenance. Large hole in carpet, screen ripped off door frame, faucet lose, paint peeling, vinyl coming off floor, bushes over grown. It was not as advertised. I feel a rebate is due.
Commentaires de Gestion de l’hôtel
15 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hi Sherry, thank you for your review. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.
par un voyageur
Great place to stay
Publié le 24 août 2023 sur HomeAwayThe beds were very comfortable, the appliances were new, the Wi-Fi actually worked, the deck has a great view and the location was very quiet.
I would stay here again.
