Note fondée sur 738 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Viola
Publié le 5 nov. 2024
Decent facility, OK breakfast, spa didn't work and staff didn't care. Called prior to booking and eventually went thru Travelocity due to poor service. Called after booking to confirm spa hours and no mention of failed spa.
Commentaires de Gestion de l’hôtel
7 nov. 2024 par Manager, Gestion de l’hôtel
Hello PETER, We appreciate your detailed feedback and apologize for any inconvenience caused during your stay. Guest satisfaction is important to us, and we will address your concerns with the team for improvement. We hope you will consider staying with us again in the future for a better experience.
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Manager, Gestion de l’hôtel
Hello Michael,We are thrilled to hear you had a pleasant stay with us! Our team hopes to welcome you back soon for another wonderful experience!
par un voyageur
Publié le 18 oct. 2024 sur Expedia
When we walked into our 1st assigned room there was dog poo in there. Two piles. One under the table in the living area and one in the bedroom next to the corner of the door. We were promptly switched to a new room, but that's absolutely disgusting and should NEVER happen. How do you clean and miss two dog turds?!
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Manager, Gestion de l’hôtel
Hello Erika, We appreciate your feedback and apologize for the inconvenience you experienced. We take cleanliness seriously and have addressed this with our housekeeping team to ensure such oversights do not reoccur in the future. Thank you for bringing this to our attention.
par un voyageur
Publié le 17 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Manager, Gestion de l’hôtel
Hello Marek,We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly so we can address any concerns you may have. We value your feedback and would love the opportunity to improve your perception of our hotel.
par un voyageur
Publié le 17 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Manager, Gestion de l’hôtel
Hello Jane,We are joyful to hear you had a wonderful stay with us! We look forward to welcoming you back in the future.
par un voyageur
Publié le 16 oct. 2024 sur Expedia
Will never go back.
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Manager, Gestion de l’hôtel
Hello Kathy, We're sorry to hear about your decision. If you would like to share more details about your experience, please contact our management team for further assistance. Your feedback is valuable to us.
par un voyageur
Publié le 16 oct. 2024 sur Expedia
Staff was nice and the room was spacious and seemed clean
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Manager, Gestion de l’hôtel
Hello Douglas,We appreciate your kind words about our staff and the room cleanliness. Your feedback is valued, and we look forward to welcoming you back for another pleasant stay.
par un voyageur
Publié le 14 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Manager, Gestion de l’hôtel
Hello Nadine,We are amazed to hear that you enjoyed your stay with us! We hope to welcome you back soon for another fantastic experience!
par un voyageur
Dated
Publié le 12 oct. 2024 sur HotelsHotel is dated, there was a slight smell in the room, lighting is not very good, beds were comfortable. Hotel was a little somewhat disappointing. Expected more form an 8+ rating.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Manager, Gestion de l’hôtel
Hello Larry, We appreciate your feedback regarding your recent stay with us. We take all guest comments seriously and will address your concerns with our team. We strive to provide a comfortable experience for all our guests in line with our high rating standards. Your input helps us improve our services for future guests.
par un voyageur
Publié le 10 oct. 2024 sur Hotels
For the most part it wasn’t bad. The lighting in the room and bathroom was terrible. I couldn’t see to shave nor could my wife see to put on makeup or do her hair. It was clean but needs some TLC.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Manager, Gestion de l’hôtel
Hello Gary,We appreciate your feedback regarding the lighting in the room and bathroom. Your comments will be shared with our management team for further review and improvements. Please feel free to reach out to our team so we can ensure your future stays are more enjoyable.
