Note fondée sur 711 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Viola
Publié le 5 nov. 2024
Decent facility, OK breakfast, spa didn't work and staff didn't care. Called prior to booking and eventually went thru Travelocity due to poor service. Called after booking to confirm spa hours and no mention of failed spa.
Commentaires de Gestion de l’hôtel
7 nov. 2024 par Manager, Gestion de l’hôtel
Hello PETER, We appreciate your detailed feedback and apologize for any inconvenience caused during your stay. Guest satisfaction is important to us, and we will address your concerns with the team for improvement. We hope you will consider staying with us again in the future for a better experience.
par un voyageur
Publié le 19 août 2024 sur Expedia
Location , and convience and cleanliness
Commentaires de Gestion de l’hôtel
21 août 2024 par Manager, Gestion de l’hôtel
Hello Brent, We appreciate your feedback regarding the location, convenience, and cleanliness of our hotel. It's great to hear that you found these aspects satisfactory during your stay. We strive to provide all our guests with a comfortable and enjoyable experience. Your comments will be shared with our team for their awareness and improvement. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
par un voyageur
Publié le 19 août 2024 sur Expedia
Good quality
Commentaires de Gestion de l’hôtel
22 août 2024 par Manager, Gestion de l’hôtel
Hello micah,We are delighted to hear that you found our hotel to be of good quality. Our team strives to provide exceptional service to all our guests. Should you have any further feedback or suggestions for improvement, feel free to reach out to our management team. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
par un voyageur
Publié le 19 août 2024 sur Expedia
They ran out of breakfast food and milk over an hour before breakfast was over.
Commentaires de Gestion de l’hôtel
21 août 2024 par Manager, Gestion de l’hôtel
Hello Kristi, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable for our improvement and will be shared with the team for further review. We hope to have the opportunity to better serve you in the future.
par un voyageur
DON'T TRUST THIS PLACE!!!
Publié le 18 août 2024 sur HotelsPLEASE READ THIS WARNING IF YOU'RE BOOKING AT THIS HOTEL. I made this reservation weeks in advance because we were dropping my son off at college on a specific day. We were arriving somewhat later than expected, so we called ahead mid-afternoon and the person at the desk said that's fine, "you're all set, and I'll make a note that you're coming in late tonight." Then, I arrived with my entire family of 6 at almost 11 pm, including a toddler, and we were told that THEY DID NOT HAVE A ROOM FOR US. I said what, we had a reservation, and I have the confirmation right here!?!? They said, SORRY, NO ROOM. I was and am still furious, my entire family had just driven 9 hours, had checked in, and were handled like this. Then I called Hotels.com - they (someone with a heavy accent) called the property and said, "well, I guess there's no room, so you have to figure something else out." Thanks punks. There may be something in the fine print that justifies their actions, but this is inexcusable to me, and IF they have something in their policy that allows this it SHOULDN'T BE IN THE FINE PRINT. To add insult to injury, neither this La Quinta nor Hotels.com offered to comp us ANYTHING for our trouble. We had to drive almost an hour away and check in at a hotel in Little Rock. STAY AWAY FROM THIS HOTEL, and shame on you Hotels.com if you're letting them get away with this crap, especially leaving a family left in the cold and not even a comped night. Otherwise, the hotel was "meh" anyway.
Commentaires de Gestion de l’hôtel
18 août 2024 par Manager, Gestion de l’hôtel
Hello Aaron,We are truly sorry to hear about the experience you encountered upon arrival. It's important for guests to verify reservation policies directly with the hotel to avoid any miscommunication. We recommend contacting our management directly to address your concerns and discuss your experience further. Your feedback is valuable to us as we continuously strive to improve our services for all guests.
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Manager, Gestion de l’hôtel
Hello Stacey,We are delighted to hear that you had a fantastic experience during your stay with us! We look forward to welcoming you back soon for another amazing stay!
par un voyageur
Publié le 15 août 2024 sur Expedia
The beds are comfortable. The staff is kind. The gym is good.
Commentaires de Gestion de l’hôtel
16 août 2024 par Manager, Gestion de l’hôtel
Hello Debra,We're delighted to hear that you found our beds comfortable, our staff kind, and our gym well-equipped. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay.
par un voyageur
Publié le 12 août 2024 sur Expedia
The service was great and the room was clean. Breakfast was wonderful! The pool needs some cleaning. Great pool and spa! We had a great experience!
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello Tammie,We are pleased to hear that you enjoyed our service and clean rooms, as well as our wonderful breakfast offerings. Your feedback about the pool is appreciated, and we will ensure that it is addressed accordingly. We are delighted that you had a great overall experience with us.
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Dear Guest,We're glad to hear you enjoyed your stay with us! If you have any further feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back again soon!
par un voyageur
Publié le 10 août 2024 sur Expedia
The room was nice and clean. Front desk staff was very polite. Maintenance came right away when service was needed. I would definitely stay again if I’m ever in the area again.
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello Sarah,We are delighted to hear that you found our room clean, our staff polite, and our maintenance service prompt. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.
