Ratings based on 1,115 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 7, 2024 on Expedia
Lots of families since the hotel is convenient to the Monterey Aquarium. Good free breakfast. The biggest problem we had was that our room was not ready at check in.
Comment from Hotel Management
Aug. 7, 2024 by GM, Hotel Management
Dear Elizabeth, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in achieving this goal. I was sorry to hear that we did not have your room ready upon arrival. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Teri Owens, GM
by A traveller
Posted Aug. 6, 2024 on Expedia
Comment from Hotel Management
Aug. 8, 2024 by GM, Hotel Management
Dear Mark, We strive to meet our guests’ expectations, and I'm sorry we fell short of yours. We appreciate your feedback and the time you spent sharing your review, as we always look for better ways to improve. Thank you for staying with us and we hope to see you again. Sincerely, Teri Owens, GM
by A traveller
Posted Aug. 6, 2024 on Hotels
Comment from Hotel Management
Aug. 8, 2024 by GM, Hotel Management
Dear Mir, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Teri Owens, GM
by A traveller
Posted Aug. 5, 2024 on Expedia
Evening reception is very good
Comment from Hotel Management
Aug. 6, 2024 by GM, Hotel Management
Dear Jacob, Thank you so much for your kind review! We appreciate you taking the time to share your thoughts with us. We are thrilled that our evening reception was the highlight of your stay! Thank you for choosing our hotel and we look forward to having you back again soon! Best, Teri Owens, GM
by A traveller
Posted Aug. 5, 2024 on Expedia
My family and I really enjoyed our stay. The staff was excellent and so nice. Our hotel room was clean. We felt safe and comfortable. We enjoyed the gym. Just wished the inside pool was bigger just because when we tried going there was already a lot of people and felt crowded. The breakfast was great and free. We did wish the check in time was earlier just so we can leave our stuff in the room and go explore without worrying about having it in our cars but everything worked out in the end.
The hotel is close to the aquarium and the beach so that was a huge plus for us!
In past reviews some people did complain on extra fees so do ask about those. I asked and they answered my questions. They give $15 back which I was hoping they would be able to give back in cash but was told to get something from the shop. Also, the elevators are slow but that wasn't a big deal for us.
Comment from Hotel Management
Aug. 5, 2024 by GM, Hotel Management
Dear Sandra, While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall. Your detailed feedback is appreciated as it helps us to focus on the areas that need our immediate attention for improvement. Please consider a return trip so we can provide you with a better experience. Best, Teri Owens, GM
by A traveller
Posted Aug. 5, 2024 on Hotels
by A traveller
Posted Aug. 5, 2024 on Expedia
The property is nice and the rooms look very nice. The beds are extremely comfortable. For what you pay for overall it is not worth it. Our rooms air conditioning worked very well. However the heater did not work at all. At night the room would get really cold. Before entering the room all the power cords to the televisions were unplugged. Not that this is a big problem I just believe before leaving the rooms after prepping for the next guest everything should be tested really quickly maybe create a checklist for employees before exiting the room to ensure everything is not only exceptionally clean but is fully operational. Again not a big deal to me. Buffets typically get a bad rep as far as quality goes and here was another perfect opportunity for Hilton to prove everyone wrong but that wasn’t the case. Food quality was poor and prepared poorly. I have been a chef for over 15 years and I usually don’t complain about the food but for how much you pay to stay here the food and the staff preparing the food need to step it up.
Comment from Hotel Management
Aug. 5, 2024 by GM, Hotel Management
Dear Takashi, We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Teri Owens, GM
by A traveller
Posted Aug. 4, 2024 on Expedia
Clean and friendly staff
Comment from Hotel Management
Aug. 5, 2024 by GM, Hotel Management
Dear Pamela, Thank you for being our guest and taking time out of your day to let us know of the comfort you experienced here. Every member of our team works together to ensure our guests have a pleasant stay, so I will pass along your kind review. Please find a reason to visit again soon. Best, Teri Owens, GM
by A traveller
Posted Aug. 4, 2024 on Hotels
Comment from Hotel Management
Aug. 5, 2024 by GM, Hotel Management
Dear Francisco, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your star rating are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Teri Owens, GM
by A traveller
The best suites I’ve seen.
Posted Aug. 4, 2024 on HotelsBeautiful property and the interior atrium is an unexpected quality that certainly exudes the Hilton brand..
Comment from Hotel Management
Aug. 5, 2024 by GM, Hotel Management
Dear Philip, Thank you for your thoughtful review. I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay, so we are glad that you enjoyed your time with us. We look forward to your return! Best, Teri Owens, GM
