Note fondée sur 874 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 sept. 2023 par Customer Care Team, Gestion de l’hôtel
Dear Remi, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and all our facilities. We look forward to serving you an unbeaten Sand Castle Inn guest experience on your next visit to Seaside.Kind regards,Customer Care Team
par un voyageur
Publié le 18 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2023 par Customer Care Team, Gestion de l’hôtel
Dear Caroline, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Kind regards,Customer Care Team
par un voyageur
Moyen
Publié le 8 juill. 2023 sur HotelsChambre peu spacieuse dans un quartier excentré.
Rapport qualité prix non satisfaisant.
Commentaires de Gestion de l’hôtel
10 juill. 2023 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are disappointed that we could not make you feel welcome during your stay with us. It is disheartening to learn that our facilities and services could not match your expectations. On behalf of the hotel administration, we are sorry for your bad experience, and we hope you accept our profound apologies for our shortcomings. As a hotel, we highly value guest feedback, as we understand there is always room for improvement. Thanks for sharing feedback about your stay and helping us identify what can be done better. We will make up for these drawbacks, as we look forward to hosting you again and making this right.Kind regards,Customer Care Team
par un voyageur
Publié le 9 sept. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2022 par Kappy, Gestion de l’hôtel
Thank You
par un voyageur
Publié le 4 oct. 2024
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Zaira, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Kind regards,Customer Care Team
par un voyageur
Publié le 15 août 2024 sur Expedia
Stayed here for the price and location. No frills old but everything worked and the overall seemed clean.
Commentaires de Gestion de l’hôtel
23 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Ken, thank you for your feedback! We’re glad you found the location and price suitable, and we appreciate your understanding of our vintage charm. It's great to hear that everything worked well and the overall cleanliness met your expectations. We hope to welcome you back soon!Kind regards,Customer Care Team
par un voyageur
Publié le 13 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear King, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at Sand Castle Inn Seaside, and your rating indicates the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Kind regards,Customer Care Team
par un voyageur de Montreal
Publié le 9 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Adalberto, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Sand Castle Inn Seaside on your next visit!Kind regards,Customer Care Team
par un voyageur
Good location
Publié le 8 août 2024 sur HotelsThe cons were that it was outdated and needs a lot repaired or updated. The pro was the fridge/freezer but mostly the location. Close to several stores, 5 min from beach and within 15-20 min to aquarium.
Commentaires de Gestion de l’hôtel
13 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Michelle, thank you for your review. We appreciate your positive comments about the convenience of our location and the fridge/freezer in your room. However, we are sorry to hear that you found the property outdated and in need of repairs. We are continuously working on updates and improvements to enhance our guests' experiences, and your feedback will certainly help us prioritize these efforts. We hope to have the opportunity to welcome you back to Sand Castle Inn Seaside and provide a more refreshed experience.Kind regards,Customer Care Team
