Note fondée sur 44 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 oct. 2024 sur HomeAway
Center located flat
par un voyageur
Great location in Seattle
Publié le 1 oct. 2024 sur HomeAwayGreat location and secure building in the heart of Seattle
par un voyageur
Hoped for better
Publié le 19 sept. 2024 sur HomeAwayI really wanted to be able to rate this rental well because we did enjoy a lot of aspects of our trip but there were some oversights in the check out process and with cleaning that ended up making for some unpleasant experiences. The good: the view and pool access. The bad: the floor was sticky and the table and chairs had crumbs and food remnants still on them. Also near a rougher area of town but close to Seattle Center and the Waterfront so it was okay. The check in process was a little complicated and the keys are poorly cut so it’s actually kind of hard to get in the door. It also just missed those personal touches of recommendations etc that you expect with a rental. The ugly: due to an oversight in the very minimal instructions for check out, which requires you to leave the key and garage fob inside the rental, we were trapped in the parking garage for 20 minutes with no way out (with a car full of luggage and two displeased toddlers). I would have probably given a three star review except for this major unpleasant experience. I really wish these things were resolved because this rental has so much potential!!
Commentaires de Gestion de l’hôtel
4 oct. 2024 par VrboOwner, Gestion de l’hôtel
Hi Emily, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback as a means to continually improve our homes and services for future guests.
We hope to host you for another truly carefree and great vacation in the future!
par un voyageur
Mechanical issues.
Publié le 10 sept. 2024 sur HomeAwayWe were unable to stay due to water heater not functioning. Were offered another condo nowhere close to where we wanted to stay, so we ended up canceling the reservation.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par VrboOwner, Gestion de l’hôtel
Bruce, we sincerely apologize for the change in your reservation due to a maintenance issue in the home. We make every effort to honor every booking as anticipated, but there can be unforeseen circumstances where we can no longer host a guest in a particular home. We're sorry for the inconvenience and regret that the alternate home offered was not suitable for your party. Our local manager assured us that the water heater has been fixed and is now working properly. We hope you will allow us the chance to provide you with a truly exceptional vacation experience in the future.
par un voyageur
Perfect location for exploring on foot and easy to access by car.
Publié le 24 août 2024 sur HomeAwayThis condo was a great fit for 3 adults. The pullout couch is badly stained and should be replaced but we survived using it. The location is perfect for exploring the city on foot. You can walk to all the major spots. Lots of great restaurants in the area. It is older and showing wear in the carpets especially but we were on the go nonstop and it served us well. We each had plenty of space. The underground parking was great! We needed lightbulbs replaced and it was easy to reach out and they were fixed in quickly.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback. We're glad to hear that you enjoyed the location and found our home spacious and convenient for your city explorations. We appreciate your comments about the pullout couch and carpets, and we will look into making the necessary updates. It's great to know that our local operations manager was able to quickly address the lightbulb issue. We hope to welcome you back for another stay soon.
par un voyageur
Publié le 20 août 2024 sur HomeAway
par un voyageur
not the greatest :(
Publié le 16 août 2024 sur HomeAwayproblems with check in, problems with communication, problems with electrics in property, problems with cleanliness, problems with resolving all of the above issues :(
Commentaires de Gestion de l’hôtel
1 sept. 2024 par VrboOwner, Gestion de l’hôtel
Janey, thank you for your review. We sincerely apologize for the issues you experienced during your time with us. Please know that our guest services team is working on the issues reported and will have them fixed as soon as possible. We hope to have the opportunity to better impress you in the future!
par un voyageur de June Lake, USA
Great location with a nice view
Publié le 11 août 2024 sur HomeAwayReally wanted to give this place five stars but just can't. Simon, our greeter was wonderful and made sure we knew where everything was upon arrival. The location was central to everything, and we could walk everywhere. The ocean view from the balcony and dining area was a pleasant surprise. The unit was super clean but has some serious deferred maintenance. It has a window AC unit on both levels but you cannot run them at the same time because it keeps tripping the breaker. Most of the dining room chairs are broken down or have a broken leg. The living room chair also has a broken leg. Do not try and open the living room tv stand drawer because the face will come off in your hand. The carpets could use a deep clean from all the usage. Everything else was amazing! It's a rental!
Commentaires de Gestion de l’hôtel
31 août 2024 par VrboOwner, Gestion de l’hôtel
Mary, thank you for taking the time to share your experience. We're so pleased you found our home clean and its location served you well! It's also great to know you especially enjoyed the ocean view. That said, we apologize for the areas you found needing some TLC. Our local manager assured us that the breakers were checked and both A/C units were able to run simultaneously. Additionally, the dining room chairs are scheduled to be replaced and we appreciate you bringing this to our attention. We enjoyed having you as our guest and hope to host you again.
par un voyageur de Atlanta, GA
Great location, needs some updating.
Publié le 21 juin 2024 sur HomeAwayWe had 2 seniors, 2 adults, and 1 child staying here for a 2 night pre cruise stay. Our flight was landing at noon and we tried to ask about early checkin and were originally told it was not possible the day before our arrival. I asked again during our flight and found that it was indeed available for us.
The unit needs some repairs and deep cleaning. Drawers were falling apart, the strike plate was missing from the main door, and the mattress on the pull out catch looked very sketchy. We also had no sheets for the pull out bed and had to text our greeter, who contacted someone that dropped them off around 10PM the first night. We were already asleep at that time. We had found a comforter that our daughter used and did not pull the bed fully out.
Speaking of which, even if the mattress was clean and usable, there was no space to pull it out. The round coffee table is in the way and there's no real place to put it to do so.
The blinds do not block any light in the living room, so our daughter not only was uncomfortable the first night, but she couldn't sleep because of all the light in the room. We ended up using the cushions from the couch and making her a bed upstairs in the walk in closet.
Speaking of the upstairs, I would not have anyone with stair issues sleep up there. The stairs are very, VERY narrow. I nearly feel a few times.
Bottom line is that if you are just looking for a place to sleep that is close to attractions, go for it.
Commentaires de Gestion de l’hôtel
10 juill. 2024 par VrboOwner, Gestion de l’hôtel
Caroline, thank you for being our guest and sharing your feedback! We shared your comments with the local manager who assured us that the drawers and strike plate are scheduled to be replaced and we appreciate you bringing this to our attention. Additionally, new sheets were added for the sofa bed. We enjoyed having you as our guest and we hope to host you again.
par un voyageur
Beautiful view.
Publié le 18 mars 2024 sur HomeAwayAmazing location. With a beautiful view.
