Note fondée sur 2 344 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,6 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 août 2024 sur Expedia
We loved
Commentaires de Gestion de l’hôtel
23 août 2024 par AGM, Gestion de l’hôtel
Thank you for your wonderful review and for rating us 5 out of 5! We’re thrilled to hear that you loved your stay. We look forward to welcoming you back soon!
par un voyageur
Publié le 2 juin 2024 sur Expedia
Excellent
par un voyageur
Publié le 15 oct. 2023 sur Expedia
Thank you for your hospitality and the de service was very patient and nice.
Commentaires de Gestion de l’hôtel
19 oct. 2023 par Management , Gestion de l’hôtel
Dear Nathalie, thank you for your feedback.
par un voyageur
Publié le 6 mai 2022 sur Hotels
Une seule personne a l’accueil pour accueillir 15 personnes et tant pis si vous voulez récupérer une valise dans leur local de stockage pour vous rendre à l’aéroport au risque de louper votre avion.
par un voyageur
Publié le 25 sept. 2024
Staff was very helpful
Commentaires de Gestion de l’hôtel
27 oct. 2024 par AGM, Gestion de l’hôtel
Thank you for rating us 5 out of 5! We’re thrilled to hear that you had a positive experience with us.
par un voyageur
Publié le 25 août 2024 sur Expedia
The app they recommend you download the flexi key pass does not work it did not work for me or a few other guests I talked to in the elevator. Other than that the hotel gave me a physical keycard soon as I requested one and we had a pleasant stay.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par AGM, Gestion de l’hôtel
Thank you for taking the time to share your feedback and for rating us 4 out of 5. We sincerely apologize for the inconvenience you experienced with the Flexi App and digital key during your stay. We are glad to hear that our team was able to assist you and to make your stay pleasant. Please be assured that we are taking your comments seriously and are working diligently to ensure that such issues do not occur in the future. We appreciate your patience and understanding as we strive to improve our services. Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.
par un voyageur
Publié le 25 août 2024 sur Expedia
We liked the location, front desk guy was wonderful at check in. Very courteous, and knowledgeable. Things we didnt like.....very loud, they gave us 1 pair of ear plugs even though there two of us. The rooms are small and the bathroom even smaller. The bed was conformable, tv was great size. You can hear the people talking in the rooms next to you.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par AGM, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We’re pleased to hear that you enjoyed our convenient location and found our staff to be accommodating and extremely nice. Your kind words about our team are greatly appreciated. We apologize for the aspects of your stay that did not meet your expectations. We understand that the guest room size and noise levels were a concern for you. Please know that we take your comments seriously and are actively working on improvements to enhance our guests’ experience. Your feedback is invaluable in helping us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future to provide you with a more comfortable and enjoyable stay.
par un voyageur
Publié le 25 août 2024 sur Expedia
A true hidden gem, when needing a place to stay downtown Seattle
Commentaires de Gestion de l’hôtel
2 sept. 2024 par FOM, Gestion de l’hôtel
Thank you so much for your wonderful review! We’re thrilled to hear that you had a fantastic stay with us and rated us 5 out of 5. Your kind words mean a lot to our team, and we’re delighted that we could make your visit memorable.We look forward to welcoming you back soon for another exceptional experience. If there’s anything specific you enjoyed or any suggestions you have, please feel free to share. Safe travels and see you next time!Warm regards,
par un voyageur
Publié le 25 août 2024 sur Expedia
No view out of 1 bedroom suite looks at alley and old run down building. Pictures are false photoshopped highly edited.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par AGM, Gestion de l’hôtel
Thank you for your honest review, we apologize for not meeting your expectations. We will definitely look into the pictures that are advertised on the websites and make necessary changes. Your comments are valuable as they help us improve our offerings and guest experience. We hope you will give us another opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 25 août 2024 sur Expedia
Room wouldn't heat up. Shower was only warm not hot. False advertisement when booked room states lodge is still open and pics show bath tub both were incorrect!
Commentaires de Gestion de l’hôtel
15 sept. 2024 par AGM, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We apologize for the aspects of your stay that did not meet your expectations. Your comments are valuable as they help us improve our offerings and guest experience. We hope you will give us another opportunity to provide you with a better experience in the future.
