Note fondée sur 640 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,7 Service et personnel
3,8 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 avr. 2024 sur Expedia
Nous avons été très bien accueillis, à notre arrivée la chambre était très propre, pas d’odeur de cuisine, le seul bémol c’est que le ménage n’est pas fait en semaine dans la chambre. Le personnel est très gentil et polis, le service petit déjeuner est complet. Un magasin est à proximité (Target) très bien pour quelques achats alimentaires. Nous avons donc réservé à nouveau pour la semaine prochaine. Je recommande cet hôtel.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
I wish I could give 0 star for this mean horrible manager and very stinge way run hotel. We arrived in this city early morning, so had to wait until 3pm but my daughter was really sick before figure skate competition, so I asked favor any chance to check in earler. One counter worker said she can let us check-in at 1:30. When we got there other manager (very skinny dark hair very unkind face expression and voice) said NO. After chechk-in, inside of room made me seriouly disappoint. one sop bar, one tiny shampoo, no lotion, no conditioner, no lotion, No kichen stuff at all (you need to ask evet
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Eunhee, Thank you for taking the time to share your experience. We are truly sorry for the inconvenience and frustration you faced, especially during such an important time for your daughter. We understand how stressful it can be when you are trying to support a loved one while traveling, and we're disappointed that we were unable to accommodate your early check-in request. Your feedback about the room amenities is also concerning, and we will review this to ensure it aligns with our standards. We sincerely apologize for the negative interaction with our staff and any discomfort it caused. We hope you will consider giving us another chance to provide the quality experience you deserve in the future.Sincerely,Hotel Management
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Very good option for me. You even get a cooker to make some food.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Vending machines didn't work right, but the staff was helpful,
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Susan,Thank you for your positive review of Extended Stay America. We are glad our staff was able to assist you, and we apologize for the issues with the vending machines. We appreciate your feedback and will address the concerns to enhance our services. We look forward to welcoming you back for a better experience.Sincerely,Hotel Management
par un voyageur
Publié le 15 sept. 2024 sur Hotels
par un voyageur
Publié le 14 sept. 2024 sur Expedia
par un voyageur
Publié le 14 sept. 2024 sur Expedia
I don’t think I’d stay here again. The ability to cook in the rooms is convenient, but the smells were overwhelming to me. The soap pucks were too small for a week’s stay for one person. The bed was comfortable, but the proximity to major roads and highways made the room quite noisy and presumably wouldn’t work for light sleepers.
If not for the food smells, cleanliness would be 4 stars.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Michael,Thank you for sharing your experience. We are glad you found the in-room kitchen convenient and the bed comfortable. However, we apologize for the discomfort caused by the food odors and road noise. We appreciate your feedback regarding the soap and cleanliness, and we will review these concerns with our team to enhance guest satisfaction. We understand your hesitancy about returning, but we hope to have the opportunity to provide a more pleasant stay in the future.Sincerely,Hotel Management
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Need better breakfast area & food
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Qaisar,Thank you for your feedback. We appreciate your comments and apologize that the breakfast area and food did not meet your expectations. Your concerns are important to us, and we will review our offerings and the setup of the breakfast area to improve the experience for our guests. We hope to welcome you back and provide a more enjoyable stay.Sincerely,Hotel Management
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Charged me $48 on top of the Expedia reservation saying they were overbooked and I needed to upgrade
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Abhijeet,Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the additional charge and the need for an upgrade. While overbooking can happen on rare occasions, we regret that this impacted your stay and caused frustration. We will address this internally to ensure better communication and prevent similar occurrences. Your feedback is important to us, and we hope to offer you a more seamless experience in the future.Sincerely,Hotel Management
