Note fondée sur 859 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 mai 2023 sur Hotels
par un voyageur de Aix en Provence
A recommander pour les gens qui détestent les services superflus
Publié le 4 août 2009 sur HotelsChambre spacieuse et climatisée. Par contre, pas de service de chambreni de petit déj mais le voisinage ne manque pas de choix. Parking et accès proche à l'autoroute. Accueil sympa. Inconvénient: l'odeur de qui envahit les couloirs qd tout le monde se met à faire sa cuisine... Ca rappelle la cité U
par un voyageur
Publié le 6 nov. 2024
No
Commentaires de Gestion de l’hôtel
7 nov. 2024 par Hotel Management , Gestion de l’hôtel
Dear Scorr, Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations and would appreciate any further details that would help us address specific concerns and improve our service. We’re dedicated to ensuring a positive experience for all our guests and take your input seriously as we work to enhance our offerings. Thank you again for helping us grow, and we look forward to the opportunity to welcome you back for a better stay.Sincerely,Hotel Management
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Wet carpet, sticky floor, smelled like cat pee
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Bronson, Thank you for sharing your feedback. We sincerely apologize for the condition of your room and the discomfort it caused. Cleanliness and comfort are top priorities for us, and it is clear we did not meet those standards during your stay. Your comments have been shared with our housekeeping and maintenance teams to address the issues immediately and prevent future occurrences. We truly regret that your experience did not reflect the quality we strive to provide, and we hope you will allow us to make it right should you consider staying with us again.Sincerely,Hotel Management
par un voyageur
Publié le 20 sept. 2024 sur Expedia
The room didn't have any dishes despite having a kitchen. Not even cups for water aside from 1 flimsy plastic one in the bathroom. Breakfast was just some packaged muffins and coffee creamer was only the sweetened kind (what about people who can't have sugar??). The hotel itself is ok. Not bad. Not good. Stayed before and had a nicer and cleaner room, so maybe this was just bad luck with rooms in that it wasn't as clean as I might like but definitely have seen worse. I will probably stay at the other location next time (it isn't very far away).
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Melisa,Thank you for sharing your feedback. We apologize for the lack of dishes in your room and the limited breakfast options, especially regarding the coffee creamer. Your comments have been shared with our team to ensure we improve the guest experience in these areas. We also regret that your room did not meet the cleanliness standards you expected based on previous stays. Please know that we are committed to making necessary improvements. While we understand your decision to explore other options, we hope you will reconsider and give us another opportunity to provide a more satisfying stay in the future.Sincerely,Hotel Management
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Exceptionally clean and safe feeling
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Joseph,Thank you for your positive feedback about your stay at Extended Stay America. We are delighted you found the property exceptionally clean and safe. Your satisfaction is important to us, and we look forward to welcoming you back for another great experience.Sincerely,Hotel Management
par un voyageur
Publié le 16 sept. 2024 sur Expedia
The staff is exceptionally professional
Bree and Vincent are exceptionally professional and made our stay seem like a Welcome home away from home
par un voyageur
Publié le 16 sept. 2024 sur Expedia
They do not service breakfast. The type of breakfast is coffee and muffin to go. There kitchenette is not what you see in the picture. Under there bed is dirty and their cleaners need to learn how to clean around. There not enough space for 4 people for two bed in a room. So don’t let the picture fool you!! They people who smokes not cigarettes and it stinks out to the hallway. I just think they need someone to walk through there aisle when not busy at the front.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Cianalynn, Thank you for your candid feedback. We are sorry your experience did not meet expectations, especially regarding cleanliness and space. We also understand your concerns about the odors and will address them with our team. Your comments are valuable in helping us improve, and we hope to offer you a better stay in the future.Sincerely,Hotel Management
par un voyageur
Publié le 12 sept. 2024 sur Expedia
The room was ok and provided accommodations needed. Nothing special. TV buffered often couldn't watch a football game. Very limited channels. Breakfast was a joke.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Steve, We would like to express our gratitude for choosing to stay with us. It brings us joy to know that you enjoyed your room and had a satisfactory experience during your time here. However, we sincerely apologize for the inconvenience you experienced from not being able to watch the football game on the TV due to network congestion. We will make sure to address this issue with our technical team to prevent any future occurrences. Additionally, we are sorry to hear that our breakfast options did not meet your expectations. Your feedback is invaluable to us, and we will share it with our team to make the necessary improvements as we move forward. Please consider returning to our hotel in the future. We are fully committed to providing you with the high-quality stay that you deserve. Thank you for your understanding and support.Sincerely,Hotel Management
par un voyageur de Granite falls
Publié le 12 sept. 2024 sur Expedia
Awesome stay
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jax, Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing our efforts. We hope you will visit again the next time you are in the area. Sincerely,Hotel Management
