Note fondée sur 842 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,2 sur 5
57 % des clients le recommandent
3,5 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
1 sur 5
par Alain de Suisse

Une catastrophe

Publié le 19 août 2013 sur Hotels
Pas propre, pas insonorisé, service très peu existant... et peu performant quand il existe (réception). En bref, à éviter si vous avez le choix.
4 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 5 août 2021 sur Hotels
4 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 5 août 2021 sur Hotels
3 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 3 août 2021 sur Expedia
5 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 28 juill. 2021 sur Hotels
4 sur 5
par un voyageur

Publié le 15 juill. 2021 sur Expedia
Convenient location. Secured property. Not a lot of amenities but it was clean. Would likely stay there again if I had another short term stay in Seattle.
Commentaires de Gestion de l’hôtel
16 juill. 2021 par Hotel Management , Gestion de l’hôtel
Thank you for reviewing Extended Stay America and rating us highly. We are delighted you had a comfortable stay at our well-maintained property and that you found our location to be convenient for your travel plans. We invite you to revisit us soon. Sincerely, Hotel Management
5 sur 5
par un voyageur

Publié le 11 juill. 2021 sur Expedia
Quite location.
3 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 11 juill. 2021 sur Expedia
1 sur 5
par un voyageur

Publié le 5 juill. 2021 sur Expedia
I called the day before to confirm room and say we would be flying in and checking in late. I was told no problem. Then day off I called from the airport that I was at to reconfirm and was told that they overbooked and I didn't have a room.
Commentaires de Gestion de l’hôtel
6 juill. 2021 par Hotel Management, Gestion de l’hôtel
Thank you for your candid evaluation. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
3 sur 5
par un voyageur

Nice clean place, terrible customer service

Publié le 1 juill. 2021 sur Hotels
The staff ignored me (they were off to the side talking) for over 5 minutes. I started to call the site to tell them I wanted to check in when finally someone came out. I said I was calling to check in and she said they were busy handling something. Which is fine, but at least acknowledge your guest, apologize, and tell them you will be with them shortly. Then, she said the room would be ready in another 45 min (check in was at 3pm - I arrived at 5pm). She would call when it is ready. She never did. I had to call them after an hour to see if it was ready - it was. The place itself was clean and presentable, easy access - the bed was a bit hard, but otherwise it would have been just fine. Did NOT care for the customer service.
Commentaires de Gestion de l’hôtel
3 juill. 2021 par Hotel Management , Gestion de l’hôtel
Joseph, thank you for evaluating your recent stay. We sincerely apologize for the issues you experienced with our service. We value your feedback and will continue to work diligently to ensure that we are more consistent in our service delivery. We hope that you will consider staying with us again as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
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