Note fondée sur 697 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,3 Service et personnel
2,9 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Henderson
Publié le 7 janv. 2025
Friendly :)
par un voyageur
Publié le 10 oct. 2024 sur Expedia
par un voyageur
Nasty
Publié le 9 oct. 2024 sur HotelsI found a condom in my toilet
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Derilyn, Thank you for bringing this to our attention. We sincerely apologize for the housekeeping oversight during your stay, as it does not reflect our commitment to cleanliness. We understand the importance of a comfortable environment and will address this issue with our team to ensure thorough cleaning standards are maintained. We appreciate your feedback and hope to provide you with a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 1 oct. 2024 sur Expedia
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Hotel was overbooked and they turned us away
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jerome,Thank you for taking the time to share your experience, and we sincerely apologize for the inconvenience you faced due to the overbooking situation. It is never our intention to turn away guests, and we understand how frustrating this must have been for you. We strive to provide a seamless experience for all our guests, and your feedback highlights an area that requires immediate attention. Please rest assured that we are taking steps to improve our booking processes to prevent this from happening again. We appreciate your understanding and hope you will consider giving us another opportunity to provide you with the stay you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Cockroaches in the room
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Martin, Thank you for your feedback. We sincerely apologize for the unacceptable condition of your room. The presence of pests does not reflect our cleanliness standards, and we understand the discomfort this must have caused. Please know that we have immediately alerted our pest control and housekeeping teams to address this issue and ensure it does not happen again. We regret that your stay did not meet expectations, and we hope you will consider giving us another chance to provide a more comfortable experience.Sincerely,Hotel Management
par un voyageur de Staten Island
Publié le 23 sept. 2024 sur Expedia
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Room 107 is terrible room
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Han,Thank you for sharing your feedback. We regret to hear that your experience did not meet your expectations. Ensuring guest comfort is our priority, and we apologize for any inconvenience you may have encountered. Your concerns have been shared with our team for immediate review and necessary improvements. We hope you will consider staying with us again, and we would be happy to ensure a more comfortable room on your next visit.Sincerely,Hotel Management
par un voyageur
Publié le 12 sept. 2024 sur Hotels
par un voyageur
Publié le 11 sept. 2024 sur Hotels
