Note fondée sur 873 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,6 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 oct. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
17 oct. 2021 par Sameeta, Gestion de l’hôtel
Thank you for staying with us. We appreciate your feedback
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Everything about this place was exceptional
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Sameeta, Gestion de l’hôtel
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
My kids loved it and staff were super welcoming! I wish I had known parking was going to be an extra $44 prior to booking, but overall the stay was good!
My only other problem was the lack of channels on the tv, and the smart tv had no Internet access so the kids were bored after the swim.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Sameeta, Gestion de l’hôtel
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Nice
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Sameeta, Gestion de l’hôtel
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.
par un voyageur de Richmond
Publié le 4 oct. 2024 sur Expedia
Staff is not professional, breakfast is very poor , Water drained slowly in the bathroom sink. Will not book this hotel anymore. Very disappointed with this Hilton.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Sameeta, Gestion de l’hôtel
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and please accept my sincere apology for any disappointment during your stay and for falling short of our high standards. We are committed to providing you a comfortable safe and relaxing hotel stay, and I understand your frustration with any unexpected issues. We look forward to welcoming you again at our property.
par un voyageur
Not value for money at all !!!!
Publié le 3 oct. 2024 sur HotelsFor the price we paid, we had expected at least a complimentary bottled water per guest a day which wasn’t the case. I think charging $2.50 for the most basic necessity - is simply greed on the part of the hotel. We have not been to a hotel in recent times that charges for this. A bottle each per guest per day is reasonable.
Not having daily housekeeping is the other thing. If you’re a best western hotel I can understand as you get what you paid for but we paid over US$350 per night for a room in this hotel, I think daily housekeeping should have been at the VERY base of service we expect ! We have to inform guest reactions we need this service as it’s not automatic.
Location is great ! Restaurant menu is limited and not really great on quality or value.
One last thing, we had housekeeping knocking at our door at 9 am wanting to clean our room on the morning of check out ! Perhaps they should do this after 10am since that is the official check out time ! It felt like we e been rushed out ! Strange !
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Sameeta, Gestion de l’hôtel
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and please accept my sincere apology for any disappointment during your stay and for falling short of our high standards. We look forward to welcoming you again at our property.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Sameeta, Gestion de l’hôtel
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
We really liked the friendliness and helpfulness of the front desk and bar service staff. We did have an unexpected parking charge on our credit card which was not explained nor expected. When I called I was told the charge would be reversed. If not for that, the rating would be 5 star.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Sameeta, Gestion de l’hôtel
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Sameeta, Gestion de l’hôtel
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sameeta, Gestion de l’hôtel
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.
