The gurenteed check-in time was 4 pm, we arrived at the hotel front desk at 3:55, asked for check-in. However, the front desk told us the room was not ready and they needed 15 mins. So we waited, it was till 5pm we were informed that the room is finally ready… We were not alone, a bunch of other families were waiting too. Two points: 1) if you can’t have your hotel ready by 4pm, don’t guarantee it; 2) tell us the truth of how long you need to make our room ready, if you need 1 hour, say 1 hour, so we will go feed ourselves first and come back, instead of just waiting.