Note fondée sur 907 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 sept. 2019 sur Expedia
Propreté et qualité des installations. Gentillesse du personnel.
Commentaires de Gestion de l’hôtel
23 oct. 2019 par Mark Lee General Manager, Gestion de l’hôtel
Thank you for staying with our property!
par un voyageur de Coquitlam
Publié le 4 sept. 2024 sur Expedia
Putting a deposit down for a certain amount of $$ when we checked in
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Leilani Kamala General Manager, Gestion de l’hôtel
Hi Charlene we do require an incidental deposit at check in which will vary for each length of stay. The deposit is 50 a day not to exceed 350 per a stay
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Leilani Kamala General Manager, Gestion de l’hôtel
Thank you for staying with us Erin
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Location worked for us.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Leilani Kamala General Manager, Gestion de l’hôtel
Thank you for staying with us Blair
par un voyageur de FPO
Publié le 3 sept. 2024 sur Expedia
Some of the staff are good - Leilani for instance - but others ought not be employed there. Rude and arrogant.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Leilani Kamala General Manager, Gestion de l’hôtel
Thank you for staying with us Andrew. I will be sure to do training with my staff on customer service.
par un voyageur
Publié le 2 sept. 2024 sur Expedia
The hotel is old and dirty, but the location is good. The service is not very good. Because they can't make a mattress and a sofa bed. And the waiter didn't know what ketchup was.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Leilani Kamala General Manager, Gestion de l’hôtel
I am so sorry to hear that you did not have an amazing stay. Can you call the hotel and I would love to discuss how we can Make It Right for you.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Leilani Kamala - General Manager at Homewood, Gestion de l’hôtel
Thank you for staying with us Louis
par un voyageur
Publié le 1 sept. 2024 sur Expedia
This property looks nice on the outside and in the lobby but the rooms need attention and a DEEP CLEAN. We complained right away that all of the doorhandles and lightswitches were covered in sticky fingerprints. The back of the main door looked like it had been splashed with pop. They did come and clean it. The room had a broken light switch and a chunk of carpet was missing. Dust and fingerprints everywhere. The room had alao not been vacuumed.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Leilani Kamala - General Manager at Homewood, Gestion de l’hôtel
Amber thank you so much for letting us know. I will make sure we talk to the housekeeping department about these issues. We stand by 100% Gaurantee and we want to Make It Right - I have refunded you 230.17 via the 3rd party booking. You should see the refund in 7-10 business days.
par un voyageur de Port Moody
Publié le 31 août 2024 sur Expedia
Would recommend
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Leilani Kamala - General Manager at Homewood, Gestion de l’hôtel
Thank you for staying with us Crestina
par un voyageur
Publié le 31 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Leilani Kamala - General Manager at Homewood, Gestion de l’hôtel
Thank you for staying with us Kelly
