4/10 Poor
Amber, Kent
26 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here overnight while visiting a friend. The room was neat and while not new, it wasn't shabby. There were no screens on the windows, and the drapes were too long to keep them closed and run the air conditioning or vent. What really soured my stay and convinced me never to stay here again? The check-in service.
My friend booked the room for me via her expedia account, but it was booked in my name. When I got there, the front desk attendant wouldn't check me in because my name allegedly didn't match the one on the reservation. I told him that my married name was on the reservation. Though my driver's license still has my maiden name on it, I have other cards with my married name. He insisted that my friend had to be there to check me in. So I waited for my friend to show up. After several rounds of my friend insisting that her name was not on the reservation and him insisting that he needed her ID, he finally printed out the reservation to show up that he needed HER ID. Nope. Lo and behold, it was MY married name on the reservation! Just like I told him. So after I finally got checked in, the room I was given was NOT the room that was reserved. I specifically asked for and the reservation was for a roll-in shower. I have mobility issues, and this was a specific need. So we had to go through the hassle of requested and waiting and moving to the new room. It was all just too much for an overnight stay. I'll never stay here again.
Amber
Stayed 1 night in Aug 2024