Note fondée sur 57 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
3,0 Service et personnel
2,7 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 oct. 2024
When reviewing my business card, I discovered they charged an additional $20 without notification. When I called, they claimed this was for missing towels, towels I did not take. The only proof they could supply was that 'housekeeping told them the towels were missing'. I believe this is a scam to get money from business travelers, hoping they just approve their expenses.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Mark,We are very sorry to hear about your recent experience. We appreciate you sharing your observations with us, and we have reached out to our team concerning the underlying issues so they can research each of these matters in more detail. Sincerely, Hotel Manager
par un voyageur
Publié le 25 août 2024 sur Expedia
Liked pool
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Cathy,Thank you for the 4-star rating! We’re glad you enjoyed the pool. We hope to make your next stay a 5-star experience!Sincerely, Hotel Manager
par un voyageur
Publié le 25 août 2024 sur Expedia
The front desk asked me to provide proof of my service dogs status, the were holes in the bed spread, no bulbs in the lamps in the room, the breakfast station was dirty, unkept. There was
No coffee, coffee cups, or utensils. They ran out of bread (the front desk staff took the last 2 pieces of bread to make toast for herself. The cereal was stale and the tables in the lobby was dirty, dusty and sticky. The room security latch was broken as was the window screen.
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Chelsie Lynn Noheanani,Thank you for your feedback. We apologize for the issues you encountered, including the concerns about your service dog, the condition of the bedspread, and the cleanliness of the breakfast area. We will address these issues with our team to ensure that both our facilities and service meet the highest standards. Your input is important to us, and we appreciate you bringing these matters to our attention.Sincerely, Hotel Manager
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Cynthia,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome feedback. I hope you will visit us again soon for another memorable stay.Sincerely, Hotel Manager
par un voyageur
Publié le 23 août 2024 sur Expedia
Our first room was filled with the smell of cigarette smoke. We asked to move, and our second room had ants and continued to smell of cigarettes. We ended up only spending one night despite booking two. When I spoke with the front desk they didn’t seem surprised by the smells or the ants, but they did fully refund our second night and give us a partial refund for our first night without any trouble (hence the 2 stars)
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Ianna,Thank you for sharing your experience. We apologize for the issues with the room odors and ants. We’re glad the front desk was able to address your concerns with a resolution. Your feedback is important, and we will work on improving the cleanliness and condition of our rooms.Sincerely, Hotel Manager
par un voyageur
Publié le 22 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Starlina,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel Manager
par un voyageur
Publié le 22 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear David,Thank you for your stay and the glowing 5-star review. Knowing that our guests recognize and value our efforts is incredibly uplifting. Your high rating serves as a strong motivator for our entire team. Ensuring guest satisfaction is our utmost priority, and we eagerly anticipate the opportunity to welcome you back shortly! Sincerely, Hotel Manager
par un voyageur
FIND SOMEPLACE ELSE TO STAY
Publié le 19 août 2024 sur HotelsHOTEL IS RUN DOWN AND DIRTY. HAD ANTS IN OUR ROOM. WHEN TELLING THE FRONT DESK, SHE SAID THEY WERE WORKING ON IT. WON'T STAY HERE AGAIN. OVER PRICED FOR A RUN DOWN HOTEL.
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear CRYSTAL,Thank you for your feedback. We're sorry to hear about your experience. We are actively working on addressing the issues you've mentioned, including the cleanliness and pest control. We appreciate your comments and are committed to making improvements. Thank you for bringing this to our attention.Sincerely, Hotel Manager
par un voyageur
Publié le 16 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Ashley,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
par un voyageur de TORRANCE
Publié le 14 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kumi,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
