Note fondée sur 93 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,2 Service et personnel
3,2 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 déc. 2024
Commentaires de Gestion de l’hôtel
23 déc. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Ramiro,Thank you for the perfect rating! We're so glad you had a great experience. We look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 2 oct. 2024
When reviewing my business card, I discovered they charged an additional $20 without notification. When I called, they claimed this was for missing towels, towels I did not take. The only proof they could supply was that 'housekeeping told them the towels were missing'. I believe this is a scam to get money from business travelers, hoping they just approve their expenses.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Mark,We are very sorry to hear about your recent experience. We appreciate you sharing your observations with us, and we have reached out to our team concerning the underlying issues so they can research each of these matters in more detail. Sincerely, Hotel Manager
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Chris,Thank you for the perfect 10/10 rating! We're glad you enjoyed your stay and hope to see you again soon!Sincerely, Hotel Manager
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Gary,Thanks for staying with us and for appreciating your stay with us by giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Robyn,I am sorry to see the 4-star rating out of 10. We’re normally known for our exceptional attention to detail. We regret that we missed the mark. If you give us a chance, we are intent on making this right, and we hope you will write to us in detail about where we went wrong so we can rectify the issues.Sincerely, Hotel Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
This is a pretty mediocre property. Rooms are kind of smelly. Everything’s kind of dirty first room had water all over the floors. They upgraded our room, but still kinda icky lots of homeless traffic people going through bags and flailing about in the lobby most of the night. Staff is super friendly though, and you can’t go wrong with fresh waffles for breakfast.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Conrad,Thank you for your honest feedback. We're glad to hear you appreciated the friendly staff and enjoyed the fresh waffles for breakfast. We've noted your concerns about the room conditions and lobby atmosphere, and we will work on addressing these issues to enhance the guest experience. Your input is valuable to us as we strive to improve.Sincerely, Hotel Manager
par un voyageur
Needs better cleaning
Publié le 21 sept. 2024 sur HotelsReserved two rooms. One room had dirty underwear near the bed and a pee stain
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Veronica,Thank you for sharing your experience. Cleanliness is extremely important to us, and we take your concerns seriously. We will address this issue with our housekeeping team to ensure it does not happen again. Your feedback helps us improve, and we appreciate it.Sincerely, Hotel Manager
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Close location
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Rocky,Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location convenient and close to your areas of interest. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Carpet and elevator
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,"Thank you for your feedback. We're sorry to hear that the carpet and elevator did not meet your expectations. We appreciate your input and will address these concerns with our maintenance team to ensure improvements. We hope to provide you with a better experience in the future."Sincerely, Hotel Manager
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Rey,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager
