Note fondée sur 981 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Would not stay again.
Publié le 10 août 2024 sur HotelsThe Wi-Fi is extremely slow and constantly signs you out. I had to login so many times! The pool was cold, parking was difficult, even more so after 4 PM. I didn’t have them clean my room while I was there because I was only there for a few nights so I can’t speak to the quality of the housekeeping department. The neighborhood is not so great. They charged my card more than $200 before I even arrived, even though the room was already paid for. The bathrooms are definitely dated and grim. I definitely would not stay there again.
Commentaires de Gestion de l’hôtel
10 août 2024 par Renae, Gestion de l’hôtel
Thank you for taking the time to share your experience, and I sincerely apologize for the issues you encountered during your stay. A consistently stable and fast Wi-Fi connection is a basic expectation, and I'm sorry for the frustration caused by the repeated logins. Your comments about the pool temperature, parking difficulties, and pre-authorization charges have been noted, and we will work diligently to address these concerns.Regarding the neighborhood and bathroom conditions, we're constantly seeking ways to improve our guest experience, and your feedback is invaluable for that process. Guest satisfaction is our top priority, and we're disheartened to hear that we did not meet your expectations on this occasion.Please rest assured that we will take your comments seriously and use them to improve our services and facilities. While I understand you're hesitant to return, we would relish the opportunity to regain your trust and deliver the high standard of hospitality we are known for. If you consider staying with us in the future, please reach out to our management team so we can ensure a more comfortable visit.Sincerely,Renae L.Guest Services Supervisor
par un voyageur
Don't think twice, book your stay here!
Publié le 9 août 2024 sur HotelsGreat little boutique hotel that has such a fun theme and vibe. Love the coasters at check-in that can be exchanged for items from the lobby mini-bar. Rooms are nothing extravagant or very large, but comfortable and cozy. Enjoyed this smaller room than many other larger more expensive ones. Will be back again!
Commentaires de Gestion de l’hôtel
10 août 2024 par Renae, Gestion de l’hôtel
Thank you for the fantastic 10/10 review! It brings us great joy to know that our boutique hotel's unique theme and vibe resonated with you. We're delighted you appreciated our special touch with the coaster exchange at check-in, and that you found comfort and coziness in our rooms despite their size. It's wonderful to hear that you enjoyed the intimacy of our accommodations over larger, more expensive options. Your feedback is invaluable, and we eagerly await your return to provide you with another delightful experience at our hotel. See you again soon!Warm regards,Renae L.Guest Services Supervisor
par un voyageur
Publié le 7 août 2024 sur Expedia
Great staff, friendly, secure location, cookies every afternoon great coffee, bicycles they let you borrow! They even had umbrellas that you could borrow if necessary?. Would definitely stay there again! One free beverage when you check in. Token good for wine, beer, water, power drinks or snack per person.
Commentaires de Gestion de l’hôtel
7 août 2024 par Renae, Gestion de l’hôtel
We're delighted to receive your 5/5 review and to learn about your positive experience with our staff and the amenities we provide! It's wonderful that you enjoyed the afternoon cookies, our great coffee, and the convenience of borrowing bicycles and umbrellas. We aim to create a warm and welcoming environment for all of our guests, and it sounds like we hit the mark for your stay. The complimentary beverage token is just one of the ways we like to say 'thank you' to our guests upon arrival. We appreciate your feedback and are thrilled that you would choose to stay with us again. We look forward to your next visit and the opportunity to provide you with another exceptional experience at Staypineapple!Sincerely,Renae L.Guest Services Supervisor
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par Renae, Gestion de l’hôtel
Thank you so much for your perfect rating! We're overjoyed to hear that you had such a positive experience with us and that we were able to deliver a 10/10 stay. Your satisfaction is our greatest reward, and we look forward to welcoming you back to Staypineapple for another top-notch visit!Warm regards,Renae L.Guest Services Supervisor
par un voyageur de Devine
Publié le 6 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 août 2024 par Renae, Gestion de l’hôtel
Thank you for the wonderful 5/5 review! We're thrilled to hear that you had a great experience with us. We can't wait to welcome you back for another stellar stay at Staypineapple!Sincerely,Renae L.Guest Services Supervisor
par un voyageur de Ridgefield
Publié le 6 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Head Pineapple, Gestion de l’hôtel
Thank you so much for the top rating! We're delighted that you had an excellent experience with us at Staypineapple. We strive to provide the best service and accommodations, and your satisfaction is our reward. We look forward to welcoming you back again soon!Sincerely,Rye C-BGeneral Manager
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Head Pineapple, Gestion de l’hôtel
Thank you for the perfect 10 out of 10 rating! We're thrilled to know that your experience with us met your highest expectations. Our team is committed to providing excellent service and we're delighted we've achieved that for you. We look forward to welcoming you back for another outstanding stay. Your positive feedback is truly appreciated!Sincerely,Rye C-BGeneral Manager
par un voyageur
Publié le 2 août 2024 sur Expedia
Bien montado y personal muy amable
Commentaires de Gestion de l’hôtel
3 août 2024 par Renae, Gestion de l’hôtel
¡Muchas gracias por su fantástica valoración de 5/5! Nos complace mucho saber que encontró todo a su gusto y que el trato recibido por parte del personal fue amable. Nos esforzamos mucho por ofrecer un servicio excepcional y es un placer escuchar que hemos cumplido con nuestras expectativas. Esperamos volver a darle la bienvenida muy pronto en Staypineapple para otra experiencia estupenda. ¡Hasta la próxima!Gracias!Renae L.Guest Services Supervisor
par un voyageur
Publié le 1 août 2024 sur Expedia
We loved thw amenotoea offered. Room was clean and staff was friendly and made great recommendations on our stay.
Commentaires de Gestion de l’hôtel
1 août 2024 par Renae, Gestion de l’hôtel
Thank you so much for your glowing 5/5 review! We're overjoyed that you loved the amenities we offer and found the room to your liking in terms of cleanliness. It's wonderful to know that our staff were able to enhance your stay with their friendliness and great recommendations. We aim to make every guest's experience exceptional and it sounds like we succeeded with your visit. We would be thrilled to welcome you back and provide another delightful experience at Staypineapple!Warm regards,Renae L.Guest Services Supervisor
par un voyageur
Publié le 1 août 2024 sur Expedia
Unique theme.
Commentaires de Gestion de l’hôtel
1 août 2024 par Head Pineapple, Gestion de l’hôtel
Thank you for the 5 out of 5 rating and for recognizing the unique theme of our hotel! We take pride in creating an environment that stands out and provides our guests with a memorable experience. We're delighted you enjoyed your time with us and truly appreciate your positive feedback. Looking forward to welcoming you back soon for another exceptional stay! Warm smiles and Pineapple cookies await. Warm regards, Rye C-BGeneral Manager
