Ratings based on 1,270 Guest Reviews
Hear it directly from our travellers
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 30, 2024
Comment from Hotel Management
Sep. 2, 2024 by Lacey King- General Manager , Hotel Management
Thank you from the core of our Pineapple heart for the great review!
by A traveller
Posted Aug. 22, 2024 on Expedia
Our room was not ready until after 4! Lack of staff. No bellman to assist with luggage. Trendy not very good for families!
Comment from Hotel Management
Aug. 23, 2024 by Lacey King- General Manager , Hotel Management
Hi Owen,We apologize for the inconvenience you experienced with the delayed room availability and the lack of staff assistance during your stay. We understand how important a timely check-in is, especially for families, and we are working on improving our staffing to ensure a smoother experience for our guests. While our hotel has a trendy vibe, we strive to be welcoming and convenient for guests of all ages. We value your feedback and will take it into consideration as we continually seek to enhance our service. Thank you for bringing these points to our attention.
by A traveller
Perfect pineapple stay!
Posted Aug. 22, 2024 on HotelsWe had an amazing stay. The hotel decor is eclectic, funky, and so fun -- pineapples everywhere! All the attention to detail made it a fun stay. All staff were so friendly. The room and shower felt luxurious.
Comment from Hotel Management
Aug. 23, 2024 by Lacey King- General Manager , Hotel Management
Thank you for your wonderful review! We're delighted to know you had an amazing stay and enjoyed the eclectic, funky decor with our signature pineapples. Your kind words regarding the attention to detail, friendly team, and the luxurious feel of the room and shower are greatly appreciated. We hope to see you again soon for another fun stay!
by A traveller
Posted Aug. 21, 2024 on Expedia
Very fun hotel! Provided a bottle of wine & chocolate bar for a birthday and a free drink for each of us (unrelated)
The only criticism was the bikes available for guest use were not in the best repair. My husband had to walk one back with a broken part and my seat adjuster fell off of mine.
Also, very expensive parking!
Comment from Hotel Management
Aug. 23, 2024 by Lacey King- General Manager , Hotel Management
Hi Marty,We're so glad you had fun at our hotel and that our birthday treats and complimentary drinks added to your celebrations. We apologize for the inconvenience with the bikes and take note of your feedback to ensure they are in excellent condition for guest use. Thank you for choosing us for your special occasion, and we hope to welcome you back soon!
by A traveller
Posted Aug. 21, 2024 on Hotels
Comment from Hotel Management
Aug. 23, 2024 by Lacey King- General Manager , Hotel Management
Thank you, Corey! We hope to welcome you back again soon!
by A traveller
Posted Aug. 21, 2024 on Hotels
Comment from Hotel Management
Aug. 23, 2024 by Lacey King- General Manager , Hotel Management
Thank you, Jennifer! We hope to welcome you back again soon!
by A traveller
Posted Aug. 20, 2024 on Expedia
Good plsce
Comment from Hotel Management
Aug. 21, 2024 by Lacey King- General Manager , Hotel Management
Thank you, Mary!
by A traveller
Posted Aug. 20, 2024 on Expedia
Comment from Hotel Management
Aug. 23, 2024 by Lacey King- General Manager , Hotel Management
Thank you, Sarah! We hope to welcome you back again soon!
by A traveller
Posted Aug. 20, 2024 on Expedia
It was a great location! The linens were wonderful. Bonnie was very helpful!
Comment from Hotel Management
Aug. 20, 2024 by Lacey King- General Manager , Hotel Management
Hi Chuck,We're delighted to hear that you enjoyed our great location and wonderful linens, and that Bonnie was able to enhance your stay with her helpfulness. Thank you for sharing your experience with us!
by A traveller
Posted Aug. 19, 2024 on Expedia
👍
Comment from Hotel Management
Aug. 19, 2024 by Lacey King- General Manager , Hotel Management
Thank you, Michael!
