Note fondée sur 1 229 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Trois-Rivières
Publié le 29 avr. 2024 sur Expedia
Perfect for a short stay before or after a flight.
Commentaires de Gestion de l’hôtel
29 avr. 2024 par DW, Gestion de l’hôtel
Thank you for taking the time to let us know how were doing.
par un voyageur
Publié le 9 déc. 2022 sur Hotels
Parfaitement bien situé, tres confortable et propre. Personnel très accueillant et serviable.
Commentaires de Gestion de l’hôtel
9 déc. 2022 par Perry, Gestion de l’hôtel
Thank you for your comments; we appreciate your input as it helps us to make changes for the better. Have safe travels and I hope we have an opportunity to serve you again.
par un voyageur
Publié le 4 juin 2022 sur Hotels
Commentaires de Gestion de l’hôtel
6 juin 2022 par Perry, Gestion de l’hôtel
Thank you for your comments; we appreciate your input as it helps us to make changes for the better. Have safe travels and I hope we have an opportunity to serve you again.
par un voyageur
Publié le 2 nov. 2024
Commentaires de Gestion de l’hôtel
4 nov. 2024 par DW, Gestion de l’hôtel
We appreciate the time you have taken to let us know how we're doing.
par un voyageur
Publié le 16 oct. 2024
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Perry Wall GM, Gestion de l’hôtel
Thank you for your input; it is very kind of you to offer your feedback as it helps us to improve our services. We wish you safe travels and I hope we have an opportunity to serve you again.
par un voyageur
Publié le 16 oct. 2024
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Perry Wall GM, Gestion de l’hôtel
Thank you for your comments. I appreciate the time you have taken to let us know where we can best improve our services. Have safe travels in the future.
par un voyageur
Publié le 26 sept. 2024
The elevator to the second floor on the far wing (left of the lobby was hard to find, was not well marked.
The floors are not level and the uphill walk to get from room to elevator on the 3rd floor would have been difficult for my husband had he been with me.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Perry Wall GM, Gestion de l’hôtel
Thank you for your input; it is very kind of you to offer your feedback as it helps us to improve our services. We wish you safe travels and I hope we have an opportunity to serve you again.
par un voyageur de Bentley
Publié le 9 août 2024 sur Expedia
The pool deck was filthy & there were long dark hair masses in pool. Shortest time ever in a pool 'eww.
Commentaires de Gestion de l’hôtel
12 août 2024 par Perry Wall GM, Gestion de l’hôtel
Thank you for your comments. I appreciate the time you have taken to let us know where we can best improve our services. Have safe travels in the future.
par un voyageur
Closest to airport
Publié le 9 août 2024 sur HotelsSuper efficient to sleep and then walk straight to the bridge to the link/bridge to terminal. Note that the bridge opens at 4:45am so if you are flying out earlier the hotel has an on demand shuttle you’ll wait no more than 10 minutes for. Beds were sufficiently comfortable.
Commentaires de Gestion de l’hôtel
9 août 2024 par Perry Wall GM, Gestion de l’hôtel
Thank you for your input; it is very kind of you to offer your feedback as it helps us to improve our services. We wish you safe travels and I hope we have an opportunity to serve you again.
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Perry Wall GM, Gestion de l’hôtel
I apologize for any inconvenience you experienced at our hotel during your visit. I am writing to thank you for taking the time to bring this matter to my attention. We at the SureStay Hotel make every effort to accommodate the needs of all of our guests so that they have a satisfying and relaxing time while they are here. Unfortunately, it’s disappointing to learn you were unhappy. A hotel is defined by the quality of the service it provides to its guests. Because our success is measured by how our guests evaluate our service and facilities. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us how we are doing and what we can do to improve our service and product. Your willingness to share your experience is genuinely appreciated.Please be assured that I will take care of the issues you raised and will take appropriate actions to improve them.
