Note fondée sur 870 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 août 2024 par Jesse, Gestion de l’hôtel
Thank you, Lisa, for your positive review! We're glad to hear you enjoyed your stay and appreciate your feedback. If there is anything you would like us to know to regarding how we could have made your stay perfect, please do not hesitate to reach out to our leadership team directly. We hope to have the pleasure of welcoming you back to The Edgewater Hotel in the future.Warm regards,Jesse, Front Office Manager
par un voyageur
Publié le 7 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Shawn Schulze, Gestion de l’hôtel
Dear Tracy, Thank you so much for your perfect rating and for choosing The Edgewater Hotel for your stay! We're thrilled to hear that you had an exceptional experience with us. Our team strives to provide the best service possible, and it’s always rewarding to know that we met your expectations.We look forward to welcoming you back for another unforgettable stay.Warm regards,
par un voyageur
Publié le 6 août 2024 sur Expedia
Room with balcony over water—a bit over-priced.
Commentaires de Gestion de l’hôtel
8 août 2024 par Shawn Schulze , Gestion de l’hôtel
Dear Melody, Thank you for taking the time to share your feedback. We’re glad you enjoyed the room with the balcony overlooking the water. We strive to offer a unique and memorable experience, and it’s great to hear that the view was a highlight of your stay.We understand your concerns about the pricing and will take your comments into consideration as we review our rates. Our goal is to provide value for the experience we offer, and your feedback helps us in this process.Thank you again for your insights, and we hope to have the opportunity to welcome you back in the future.Best regards,
par un voyageur de Surrey
Publié le 6 août 2024 sur Expedia
Overall the only thing that was good about this hotel was location. Certainly didn't feel like a four star hotel and definitely not worth the price. (Unless you are going on a cruise, and even then, I still wouldn't recommend staying here).
The room was tiny. Trains kept passing by all day/night and were loud if you are on the back side of the hotel. Hotel was showing its age, with everything looking old and smelling musty. The staff was friendly though.
Commentaires de Gestion de l’hôtel
8 août 2024 par Shawn Schulze , Gestion de l’hôtel
Dear Aaron, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you appreciated our location and found our staff to be friendly.We’re sorry to learn that your experience did not meet your expectations. Your comments regarding the room size, noise, and the condition of the hotel are concerning, and we will address them with our team to ensure improvements are made.We understand your disappointment, and we appreciate your honesty as it helps us to enhance our services and facilities. If you’re open to discussing your experience further, please feel free to reach out to us directly.Thank you again for your feedback, and we hope to have the opportunity to better serve you in the future.Best regards,
par un voyageur
Publié le 4 août 2024 sur Expedia
This hotel was beautiful I tell you !! Great location by the water and the restaurants nearby, friendly service, and super clean too thank youuu!! On the downside it’s pricey I can’t lie😅😅!!
Commentaires de Gestion de l’hôtel
5 août 2024 par Shawn Schulze , Gestion de l’hôtel
Dear Danira, Thank you so much for your kind words! We're thrilled to hear that you enjoyed our beautiful location by the water, the nearby restaurants, our friendly service, and the cleanliness of the hotel. Your appreciation means a lot to us, and we look forward to welcoming you back to The Edgewater Hotel for another wonderful stay. Thank you!
par un voyageur
Publié le 3 août 2024 sur Expedia
Arrived much earlier than check in time. Planed on leaving bags and walking arround. Front desk went out of the way to find us an available room.
Commentaires de Gestion de l’hôtel
3 août 2024 par Timothy, Gestion de l’hôtel
Thank you for sharing your experience. We're delighted to hear that our front desk team was able to accommodate your early arrival and find you an available room. We strive to make our guests feel welcome and comfortable, and we're glad we could assist you. We look forward to hosting you again in the future.
par un voyageur
Publié le 2 août 2024 sur Expedia
We had a wonderful time, loved the customer service and the hospitality. My only suggestion would be to clean the cobwebs off ceilings
Commentaires de Gestion de l’hôtel
3 août 2024 par Timothy, Gestion de l’hôtel
Thank you for your kind words about our customer service and hospitality. We're thrilled to hear you had a wonderful time with us. We appreciate your suggestion regarding the cobwebs on the ceilings and will ensure this is addressed promptly. We look forward to welcoming you back soon.
par un voyageur
Publié le 2 août 2024
Great hotel experience!
Commentaires de Gestion de l’hôtel
3 août 2024 par Timothy, Gestion de l’hôtel
Thank you for your perfect rating! It was wonderful to have you with us and we hope to have the opportunity to serve you again soon!
par un voyageur
Publié le 1 août 2024
I personally loved the property overall. A few things I didn't care for; coffee bar not well stocked, there was a slight smell of mustiness like mold in the room but nothing overwhelming and I had to request room service (cleaning). The location was perfect, views are to died for, the staff was outstanding, and all that was important to me.
Commentaires de Gestion de l’hôtel
3 août 2024 par Timothy, Gestion de l’hôtel
Thank you for sharing your feedback about your recent stay at the Edgewater Hotel. We are delighted to hear that you loved our property, especially the perfect location, stunning views, and outstanding staff. We apologize for the issues you encountered with the coffee bar, the slight musty smell in your room, and the need to request room service. Your comments are invaluable to us, and we will address these areas to improve our guests' experiences. We hope to welcome you back soon for an even better stay.
par un voyageur
Publié le 31 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 août 2024 par Timothy, Gestion de l’hôtel
Thank you for the perfect rating! We hope to have the opportunity to welcome you back soon.
