Note fondée sur 1 554 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Tired hotel in need of a renovation
Publié le 19 juill. 2024 sur HotelsGreat location but very tired hotel. We ticked the “breakfast included” box when booking through Hotels.com but we found out it wasn’t included when we checked in. That meant an other $200+ for our family of 4. Beds were quite small, no shampoo and only decaf coffee provided.
Very expensive for what it was. Overall quite disappointing
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Romain Chan - General Manager, Gestion de l’hôtel
Dear Laurent,Thank you so much for taking the time to leave a review! We truly appreciate your feedback. While we apologize for any shortcomings during your stay, we are committed to improving and providing the best experience possible for our guests. Your insights are invaluable in helping us achieve that goal. We hope to welcome you back soon for an even better experience.
par un voyageur
Publié le 3 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
3 août 2023 par Safe Travels,, Gestion de l’hôtel
Jean,Thank you for taking the time to rate Warwick Seattle following your recent experience with us. We appreciate all feedback from our amazing guests, and can see by your perfect rating that you had a fantastic stay. We would love to welcome you back next time you are in Seattle!
par un voyageur
Publié le 5 juill. 2022 sur Expedia
Aucunement impressionné par cet hôtel.
par un voyageur de Star Prairie
Publié le 8 sept. 2024
Nice to have a balcony door for fresh air
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Romain Chan - General Manager, Gestion de l’hôtel
Dear Jamie,Thank you so much for your wonderful review! We're thrilled to hear you had an excellent stay with us. Your kind words motivate our team to continue delivering exceptional experiences. We look forward to welcoming you back soon!
par un voyageur
Publié le 9 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par Romain Chan - General Manager, Gestion de l’hôtel
Dear Laurel,Thank you so much for your kind words and positive review! We're thrilled you had a great experience and appreciate you taking the time to share it. We look forward to welcoming you back soon!
par un voyageur
Publié le 9 août 2024 sur Expedia
It’s a great location, but needs to have a deep cleaning and new mattresses.
Commentaires de Gestion de l’hôtel
9 août 2024 par Romain Chan - General Manager, Gestion de l’hôtel
Dear Leslie,I sincerely apologize for the inconvenience caused by the mattress issue. We’ve already ordered a new one, and it should arrive soon. Thank you for your patience and understanding.
par un voyageur
Publié le 9 août 2024 sur Expedia
The room and lobby were quite clean, but the bathroom was pretty dark, particularly when we were taking a shower and had the curtain closed.
Nice view.
Commentaires de Gestion de l’hôtel
9 août 2024 par Romain , Gestion de l’hôtel
Dear Danielle,Thank you for your feedback and for staying with us! We're glad you enjoyed the clean room, lobby, and the view. We apologize for the dim lighting in the bathroom and will look into making improvements.We hope to welcome you back soon!
par un voyageur
Publié le 9 août 2024 sur Expedia
The charges for parking are too high.
Commentaires de Gestion de l’hôtel
9 août 2024 par Romain Chan - General Manager, Gestion de l’hôtel
Dear Gary,Thank you for staying with us! We hope you enjoyed your visit. Regarding the parking fee, we understand downtown Seattle can be pricey, but please know that our rates are competitive with other hotels in the area.We appreciate your understanding and hope to welcome you back soon!
par un voyageur de Ketchikan
Publié le 8 août 2024 sur Expedia
The computer system was down, check in was extremely difficult. We had to switch rooms three times due to wrong bed size and horrific smell. The ac unit was loud which made it difficult to sleep. We were hoping for a late check out due to how long it took us to get to our room but was told no.
The staff did do a great job on bringing guests up to their rooms since they could not issue key cards.
Commentaires de Gestion de l’hôtel
8 août 2024 par Romain Chan - General Manager, Gestion de l’hôtel
Dear Marisa,We sincerely apologize for the challenges you faced during your stay. Our team was working hard to accommodate all our guests despite the unexpected system outage and full occupancy. We regret the difficulties you encountered with room assignments and the discomfort caused by the AC unit. We also understand the frustration of not being able to offer a late checkout after the delay in getting you settled.We truly appreciate your understanding and are grateful for your acknowledgment of our staff’s efforts to assist you during this time.
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par Romain Chan - General Manager, Gestion de l’hôtel
Dear JanneThank you for your feedback and for choosing to stay with us. We sincerely apologize for any shortcomings you experienced. We appreciate your understanding and hope to have the opportunity to serve you even better on your next visit.
