Note fondée sur 136 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 août 2024 par Evergreen Guest Relations, Gestion de l’hôtel
We are sorry to hear that your recent stay fell short of expectations. We continuously search for opportunities to enhance our guests' experiences. How can we improve your experience?
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Evergreen Guest Relations, Gestion de l’hôtel
Thank you so much for your rating! We will share this with the team to let them know to keep up the amazing work. Hope to see you again soon!
par un voyageur
Publié le 22 août 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
23 août 2024 par Evergreen Guest Relations, Gestion de l’hôtel
We are sorry to hear that your recent stay fell short of expectations. We continuously search for opportunities to enhance our guests' experiences. How can we improve your experience?
par un voyageur
Publié le 22 août 2024 sur Expedia
Beautiful view ❤️
Commentaires de Gestion de l’hôtel
23 août 2024 par Evergreen Guest Relations, Gestion de l’hôtel
We appreciate the positive rating, Sandi. We have a great view of the ocean, and our guests love taking a stroll next to the water.
par un voyageur
Publié le 21 août 2024 sur Expedia
Close to fairy and beaches
Commentaires de Gestion de l’hôtel
23 août 2024 par Evergreen Guest Relations, Gestion de l’hôtel
Thank you for the feedback, Jacky. Our guests love being steps away from the beach.
par un voyageur
Publié le 19 août 2024 sur Expedia
I didn’t like the price, therefore not good value for money. Also no breakfast included not even a discount for breakfast.
Commentaires de Gestion de l’hôtel
21 août 2024 par Evergreen Guest Relations, Gestion de l’hôtel
Thank you for the feedback, Don. Your feedback lets us know where we can improve. We hope we have the opportunity to welcome you back again and show you an improved experience.
par un voyageur
Publié le 18 août 2024 sur Expedia
Superficially renovated very poor comfort. The air conditioner was broken and there were no screens on the windows so we could not leave them open the bugs come in. Cost is very expensive, so we expected more, and when I called the following day, they told me they would get back to me with a discount and never did
Commentaires de Gestion de l’hôtel
19 août 2024 par Evergreen Guest Relations, Gestion de l’hôtel
Hi Trevor, thank you for bringing this to our attention. We're sorry to hear the AC wasn't working during your stay. We will ensure it gets fixed by our maintenance team. In the future, please don't hesitate to speak with our staff if there's anything we can do to make your stay more comfortable.
par un voyageur
Publié le 15 août 2024 sur Expedia
Terrible cleanliness.
Commentaires de Gestion de l’hôtel
16 août 2024 par Evergreen Guest Relations, Gestion de l’hôtel
Hi Rui, thank you for bringing this to our attention. We are sorry to hear that your room did not meet your expectations. We will pass this feedback to our housekeeping team so that we can make improvements in our service.
par un voyageur
Publié le 15 août 2024 sur Expedia
Overall the motel was not terrible but there a few things that stuck out. When checking in they said free Icecream bar 7pm and there was a picture that looked awesome. but when we went back there was no bar it whack off brand popsicles that tasted bad. Really bad.
Then our room stank like bleach really strong and the floor was really scratched up and bad condition.
The grounds of the motel were also kinda dirty with trash all around.
TO be fair I am very picky about beds. But the bed was too soft and it slumped in the middle. also it was on wheels so it slides around. I didn't sleep well at all.
These things are pretty serious for me and will make me not want to go back.
But to be fair there were some strong positives. The view is stunning. And staff were friendly.
Upon check out they gave us a bag of cookies and treats. That was nice.
Commentaires de Gestion de l’hôtel
16 août 2024 par Evergreen Guest Relations, Gestion de l’hôtel
Thank you for the feedback, Christopher. We apologize that our cleaning wasn't totally up to standard for you. Our housekeeping team works hard to maintain the highest level of cleanliness in all our rooms, and we will be sure to pass along your feedback.
par un voyageur
Nice stay and great staff
Publié le 10 août 2024 sur HotelsI had a pleasant stay at the hotel. The staff was friendly, rooms were clean, and the location was great. Minor issues is we had the kitchenette villa with no dining table, slightly hard beds, and no TV in the second bedroom. AC was very loud and above the tv. The hotel shared reception with the next-door hotel the sister hotel which I didn’t know till I got there so had to walk a distance to check in. The area was quiet, away from the highway, and within walking distance to the dock and restaurants. Overall, the staff made our stay enjoyable. I highly recommend
Commentaires de Gestion de l’hôtel
12 août 2024 par Evergreen Guest Relations, Gestion de l’hôtel
Thank you for the feedback. If you should choose to stay with us again, please let us know if the AC is bothering you so we can address the issue or find you a quieter room. We hope we get the opportuntity to host you again on your next visit to the island.
