Note fondée sur 708 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,8 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 août 2024 sur Expedia
Très bien
Commentaires de Gestion de l’hôtel
10 août 2024 par Jean-Christophe Buillet , Gestion de l’hôtel
Cher Didier, He suis ravie d’apprendre que vous avez passé un merveilleux moment avec nous. Merci pour vos aimables paroles et nous espérons vous revoir, vous et votre famille, la prochaine fois que vous serez à Sedona. Cordialment,
par un voyageur de Saint Lambert de Lauzon
Publié le 7 juin 2024 sur Expedia
Tout est très bien. Ce n'est pas moderne, une decoration typique, un style adorable. Très propre, vraiment bien situé. Dejeuner excellent, seule petit details, les heures de dejeuner devraient être plus tôt en cette pwriode.
Commentaires de Gestion de l’hôtel
11 juin 2024 par Jean-Christophe Buillet, Gestion de l’hôtel
Merci beaucoup pour votre avis! Nous sommes ravis que vous ayez apprécié notre décoration originale. C'est un plaisir de savoir que vous avez trouvé notre établissement très propre et bien situé. Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt! Meilleures salutations.
par un voyageur
Publié le 7 juin 2023 sur Expedia
Très grande chambre, idéal pour séjours de plusieurs nuits.
Commentaires de Gestion de l’hôtel
9 juin 2023 par Jean Christophe Buillet, Gestion de l’hôtel
Cher Frédéric,Je suis tellement heureux d'apprendre que vous avez trouvé votre suite spacieuse et un endroit agréable pour un séjour plus long. Nous apprécions que vous nous ayez laissé une si belle critique et espérons avoir le plaisir de vous accueillir à nouveau.
par Michel de Berlin
Magnifique B&B
Publié le 18 mars 2015 sur HotelsAgréable séjour au sein d'un bel établissement. Les suites sont décorées d'un bon goût et bien équipées. Nous avons pris plaisir a discuter en français avec le propriétaire des lieux qui est Suisse. Petit déjeuner copieux. Sedona mérite une halte de plusieurs jours. A recommander sans hésiter.
Commentaires de Gestion de l’hôtel
19 mars 2015 par A Sunset Chateau, Gestion de l’hôtel
Vous remercier pour l’appréciation de votre visite à A Sunset Chateau. Pour nous, il est bon de savoir que vous avez eu un agréable séjour à l'hôtel. Nous espérons vous revoir!
par un voyageur
Publié le 6 oct. 2024 sur Expedia
This place is a GEM! When you book something on line, there is always a bit of apprehension. To our delight Sunset Chateau was better than we had ever hoped for. Great location with easy access to activities. Not too big like other hotels in the area. The proprietor, Janet, made a point of visiting with us and added a personal touch. Oh, and the sunset on the facing mountains was spectacular!
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Jean Christophe Buillet, Gestion de l’hôtel
Dear Christopher, I'm so glad to hear that your stay with us and the Chateau exceeded your expectations. We're so glad to hear that you enjoyed our convenient location, the beautiful red rock views, and that you had a nice time visiting with the owner Janet. We're really glad that you had a great time with us and and hope to have the pleasure of hosting you again soon.All The Best,
par un voyageur de mesa
Publié le 3 oct. 2024 sur Expedia
Very serene place. Our suite was very clean and we had a beautiful view. We will be back.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Jean Christophe Buillet, Gestion de l’hôtel
Dear Carla, I’m so glad to hear that you had a relaxing stay with us and enjoyed your suite and the beautiful red rock views. Thank you for taking the time to leave us such a nice review and choosing to stay with us. We look forward to hosting you again soon.All The Best,
par un voyageur
Publié le 30 sept. 2024 sur Expedia
It was a pleasant and fulfilling experience. Well maintained property and a spacious suite. The owner and staff were accommodating and friendly. We loved it, and would be going again :)
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Jean-Christophe Buillet, Gestion de l’hôtel
Dear Akhil,I'm so glad to hear that you had such a pleasant time with us and enjoyed your suite, the grounds, and that you had such nice interactions with the staff and owners. We really appreciate all your kind words and look forward to welcoming you again in the future. Thank you again for choosing to stay with us and taking the time to leave such a nice review. All The Best,
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Spent a few days in the romantic suite with my husband. We had a lovely time, would definitely come back. The chateau was very private and beautifully decorated. Breakfast was delicious as well and free.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Jean Christophe Buillet, Gestion de l’hôtel
Dear Carrie,I'm so happy to hear that you enjoyed your Adobe Romantica suite and had a wonderful time with your husband. From the decor, to the privacy, and a delicious breakfast each morning, I'm elated to know that you had a wonderful time with us. We really appreciate you taking the time to leave us such a nice review and hope to see you again soon.All The Best,Jean-Christophe Buillet
par un voyageur
A Real Gem!
Publié le 22 sept. 2024 sur HotelsGreat location with spectacular views of Sedona's surrounding mountains.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Jean-Christophe Buillet, Gestion de l’hôtel
Dear Roger,I'm so happy to hear that you enjoyed our hilltop setting and the beautiful views of the red rocks. We're so glad you had an excellent stay and hope to have the pleasure of hosting you again soon.All The Best,
par un voyageur
Publié le 16 sept. 2024 sur Expedia
We frequently visit Sedona and were excited to try this establishment.
Upon checking in we were greeted by a very nice and professional gentleman at the front desk. He advised us our room was not quite ready but offered us a drink and a key to the pool where we could relax until our room was ready.
Once our room became available the staff stopped by the pool and advised us our room was ready. We proceeded to head to the room and accessed our room with the key that was provided to us. Walked in to the room and were very pleased with the layout.
30 minutes later the owner of the establishment stops by and condescendingly states “ I was looking for you, you never checked in”. We advised him we were provided keys by the front desk. This is where we became truly disappointed with the situation. Rather than discussing the misunderstanding the owner of this establishment continues with the accusations and states “no, you didn’t”. I advised him “ the front desk provided us this key”. Once again he states “no he didn’t, you’re not checked in”. I once again kindly stated “here is the key we were provided”. And again He states “no”. At this point we simply told him not a problem, we will follow you and process anything we are needing”.
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Janet Buillet, Gestion de l’hôtel
Dear Juan,This is the owner of the Sunset Chateau responding with disappointment to your 1 star review. We want you to know that you never had any interaction with the owner, as you incorrectly stated in your review and we don't appreciate being slandered based on assumptions. We were out of town during your recent stay-over, and the only other person you may have interacted with is our evening worker, who was simply doing his job and following standard hotel protocol by asking you to officially check in at the front desk. As you arrived earlier than check-in, our main front desk worker graciously gave you one of your room keys in advance of check-in to use the pool while you were waiting for your room to be ready. Rather than returning to the office to check-in as required, you chose to go directly to your room without checking-in for a one-night stay, where we wouldn't have had ample opportunity to check you in at a later time. Although you were admittedly well received upon checking in with our main front desk worker who offered you drinks by the pool, you intentionally circumvented the front desk and never gave us a credit card to check-in. In our opinion, you left an inappropriate and overly harsh review based on a brief interaction with a secondary worker who merely asked you to officially check. It certainly appears that you enjoyed your suite and overall stay with us, for which we are very happy to hear. If our evening worker was in any way unpleasant with you, we sincerely apologize, as this would be entirely out of character for him, as he is a very kind and honest person who seeks to do his very best on the job. Sincerely,
