Note fondée sur 926 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 juin 2021 sur Hotels
Commentaires de Gestion de l’hôtel
6 juin 2021 par Eric B., Gestion de l’hôtel
Thank you for taking the opportunity to rate your stay with us. Was there anything that we could have done to make your stay more enjoyable?
par un voyageur
Publié le 2 août 2019 sur Hotels
Extraordinaire pour un séjour familial!!!
par un voyageur
Publié le 7 juin 2019 sur Expedia
par un voyageur
A éviter
Publié le 4 août 2018 sur HotelsNous sommes très déçus tout le rdc sent le moisi les chambres sont moches le mobilier est vieux le linge de toilette est usé et nous n avons pas eu de lit d appoint pour notre fils ! Il a du dormir 2 nuits avec nous ! Ne pas le recommander ! Horrible ! Très déçus
Commentaires de Gestion de l’hôtel
9 août 2018 par chris , Gestion de l’hôtel
Lamento mucho que tu experiencia en Hilton Sedona Resort en Bell Rock no haya sido lo que esperabas. Nos esforzamos para que cada estancia sea una experiencia memorable y lamento que no hayamos podido hacer eso por usted. Aprecio que se tome el tiempo para dejar esta revisión y espero que considere quedarse con nosotros nuevamente
Sincerely, Christiane Murphy/Front Desk Manager Hilton Sedona Resort at Bell Rock
par un voyageur
Publié le 28 oct. 2024
Really enjoyed the time here and was a great home base for the visit
Commentaires de Gestion de l’hôtel
28 oct. 2024 par Conner, Gestion de l’hôtel
Thank you so much for your response! We are so happy you enjoyed your stay with us!
par un voyageur
Publié le 29 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 août 2024 par Conner, Gestion de l’hôtel
Thank you for your response! We are glad that you enjoyed your stay with us.
par un voyageur
Publié le 27 août 2024 sur Expedia
Love everything about this property
Commentaires de Gestion de l’hôtel
27 août 2024 par Javi, Gestion de l’hôtel
Thank you. We are happy to hear you enjoyed your stay. Travel safe
par un voyageur
Publié le 25 août 2024 sur Expedia
Nice, comfortable, beautiful views of Bell Rock. We thought the beds were very comfortable (even the pull-out couch!), the pool was fun, the restaurant was open nice and early and the staff was helpful. Would definitely stay again!
Commentaires de Gestion de l’hôtel
27 août 2024 par General Manager, Gestion de l’hôtel
Dear Shane,We are delighted that you had a fantastic stay with us! At Hilton Sedona Resort at Bell Rock, we strive to go above and beyond for our guests, and we’re happy that our comfortable accommodations, sparkling pool, and hospitable team made your stay one to remember. Thank you for your perfect rating, and we hope to welcome you back soon!Sincerely
par un voyageur
Publié le 24 août 2024 sur Expedia
The outdoor pool area needs love. The umbrellas have holes and the outdoor cushions are embarrassing for a Hilton hotel.
Commentaires de Gestion de l’hôtel
24 août 2024 par Conner, Gestion de l’hôtel
Thank you for your response! I will forward these recommendations to our management.
par un voyageur
Publié le 22 août 2024 sur Expedia
This hotel should not be advertised as a 4 star hotel. It is 2 stars at best. Enjoy the lobby when you walk in, because that is the only part of the hotel that is nice.
This hotel is very run down. They closed a parking lot to build some outdoor space. However, they need to be updating the rooms and the pool. The pool is small and does not look like anything in the photos advertised. The gentleman who was working the pool was also very rude. The pool was dirty and no one was cleaning it ever.
We stayed from Saturday-Tuesday and our room was not cleaned once. When I complained to the front desk they just offered to send clean towels to the room. I have seen a lot of reviews that rooms do not get cleaned here. Not sure why management has not been able to address this recurring issue for such a large hotel chain like Hilton. We ordered room service Saturday night and left our plates outside the room. It did not get picked up until Monday evening. There were a lot of dirty dishes in the hallway from other guests as well. The room also had a bad musty smell.
Please spend your money and precious time off from work elsewhere. You deserve a good vacation, and won’t have one here. This place is motel room and service on a “resort” price.
The bellman and man who delivered our room service were nice. Besides them the staff is unfriendly and not helpful.
Commentaires de Gestion de l’hôtel
23 août 2024 par Javi, Gestion de l’hôtel
Greetings. I am sorry you did not enjoy your stay. I will send these comments to our management teams. Travel safe
