Note fondée sur 85 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Overnight stay
Publié le 27 août 2024 sur HotelsLovely
Commentaires de Gestion de l’hôtel
27 août 2024 par Adrian, Gestion de l’hôtel
Thank you for your review. One word said it all!
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Adrian, Gestion de l’hôtel
How kind of you to say so. Thank you very much.
par un voyageur
Nice wee hotel
Publié le 2 juill. 2024 sur HotelsHotel was nice and the staff are very friendly. Found me a fan when the room got too hot. The shower could have been better the shower head was leaking from multiple places but overall the room was lovely and the food was amazing too. The takeaway breakfast really helped when I had to leave early in the morning.
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Adrian, Gestion de l’hôtel
Thank you for your kind remarks. We will have that shower head checked out! Do come again.
par un voyageur
Publié le 30 juin 2024 sur Expedia
We stayed in the cottages in the back, they were great! We appreciated the extra beds for our teens - a great place for a family!
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Adrian, Gestion de l’hôtel
We are glad you enjoyed your stay and in particular the family room which is in essence two rooms. You can all be together but put the kids to bed and watch TV in comfort without disturbing them!
par un voyageur
Publié le 29 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juin 2024 par Adrian, Gestion de l’hôtel
We are very grateful to you for your excellent score. It is always good to feel our efforts are appreciated.
par un voyageur
Publié le 5 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juin 2024 par Adrian, Gestion de l’hôtel
Very kind and thank you for the great score. It's nice to know we can get it right.
par un voyageur
Publié le 14 mai 2024 sur Hotels
I had one night and it was my first time staying at this location, lovely location and nice hotel/bsr & restaurant
Commentaires de Gestion de l’hôtel
15 mai 2024 par Adrian, Gestion de l’hôtel
We very much appreciate your kind remarks. We do our best and it is nice to know that from time time we are appreciated! We certainly do our best.
par un voyageur
Thank you to the Staff!
Publié le 10 mai 2024 sur HotelsAmazing staff who are welcoming and super helpful.
Commentaires de Gestion de l’hôtel
10 mai 2024 par Adrian, Gestion de l’hôtel
How very kind of you to say so. Hopefully we always deliver with a smile!
par un voyageur
Over-priced for what it is.
Publié le 29 avr. 2024 sur HotelsCheck-in relatively straight forward. Room very good. Whilst there was a 'lounge' area, it was just restaurant tables/chairs. Restaurant there was a bit of a wait, we had been asked what time we wanted to book dinner - and assumed that was so we weren't in a busy period. They were short staffed, which was explained once we were sat down, but this could have been mentioned when we checked in/when we were asked to book a time for dinner. Food decent enough. Disapointed there was no flexibility for changing the pre-booked breakfast. We were hoping to have breakfast around 7am, which is not exactly an un-reasonable time, but told this wasn't possible, and a take-away breakfast was all they could do. That was not worth the £15 that breakfast was charged at. Overall the main reason for my ratings and overall mostly disapointment is actually the value - almost £200 for a twin room, for 1 night! Whilst some hotels do charge this, and in some cases more, that is driven by demand, or quality, but I'd say this is just a normal hotel, does what it needs to, but doesn't justify over the odds pricing. It wasn't busy either - so it's not like the rooms were in high demand pushing prices up. I feel £80-95 would have been a more justifiable and fair price.
Commentaires de Gestion de l’hôtel
29 avr. 2024 par Adrian, Gestion de l’hôtel
I am disappointed to read this review as it is not entirely fair. Like beauty being in the eye of the beholder, "value for money" is a very subjective issue and I respect that all customers are entitled to their view. However, the price of the room was not "almost 200"; it was 163.33 which is substantially less and if a judgement is to be made I believe it should be based on the correct figures. I would not describe our guest rooms as "normal" or "ordinary" at all. All of our guest rooms are furnished and equipped to a high standard of which we are proud and, the proof of the pudding being in the eating, whenever I ask a guest if they have slept well, the answer is yes - there have been no exceptions. The reason? Because we have high quality comfortable beds and the hotel is in a perfect silent setting. We are very proud of the comfort we offer.But I think there is another reason for this review. Because we were not able to offer an in-house breakfast due to the early hour at which the guests wanted it, they asked if the pre-booked breakfast included in the room rate could be knocked off their dinner bill instead. We were not amenable to that is it would set an uncomfortable precedent in the industry relating to the rules for pre-paid bookings.Concerning breakfast, the guests wanted to leave early and it was a weekend when breakfast service starts at 8 am; there is no chef on duty before then so that is why it was not possible to offer an earlier breakfast. As regards our "breakfast to go", we have a lot of guests who have to be on shift away from here by 7 am so they too cannot get an in-house breakfast but they take the breakfast to go and they like it a lot. Indeed just recently we improved it to make it even better. We certainly do believe it is worth the cost.All in all I am sorry you did not feel your visit was special but at the end of the day I hope you did enjoy the breakfasts to go which you did take after all and which, of course, did not cost any extra as they were included in your room tariff.
par un voyageur
Lovely Hotel, fantastic staff.
Publié le 1 avr. 2024 sur HotelsI have been staying here on business since November 2023, finally leaving at the end of March 2024.
I love this hotel. It is beautifully located, perfect for my Selkirk business stay but also as a base to explore the Scottish Borders.
The food is excellent with a great choice, but what really makes this a great place to stay are the so friendly and welcoming staff. Everyone is so helpful and cheerful but particular mention must be made of Leslie and Cheryl. Nothing was too much bother, and they really made my stay so nice.
I would highly recommend this hotel.
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Adrian, Gestion de l’hôtel
What more can one say than "Thank you". It is always nice to know when we have been successful and we hope very much to see you again in the future.
