Note fondée sur 544 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,4 Service et personnel
3,3 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 oct. 2024
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi John,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!
par un voyageur
Publié le 10 août 2024 sur Expedia
I have stayed twice and both times were great experiences we travel a lot due to hospital visits with Norton children’s and it’s only about 15 minutes from the hospital it is our first choice every time!
Commentaires de Gestion de l’hôtel
12 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Kendalain,Thank you for your continued loyalty and kind words! We are delighted to hear that our location and service have made your stays comfortable during your visits to Norton Children’s Hospital. It’s an honour to be your first choice, and we look forward to welcoming you back each time.
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Rude owner! I will never stay again! You’ve been warned
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Mark,It is saddening to know that the perceived rudeness from a member of our staff detracted from your stay. We will discuss this with the team to ensure that accommodating and high-quality service is maintained. Your feedback is very much appreciated. We hope we can make it up to you in the future.
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Ami,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.
par un voyageur
Publié le 22 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Vanessa,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.
par un voyageur
Publié le 21 juill. 2024 sur Expedia
You could hear kids screaming while in pool.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Kim,I am sorry to hear that the noise from the pool area impacted your experience. We strive to create a comfortable environment for all our guests, and we'll look into ways to better manage noise levels around the pool to ensure a more pleasant stay. We appreciate your input and hope to have the chance to provide you with a quieter experience in the future.
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Christina,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.
par un voyageur
Publié le 21 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Justin,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.
par un voyageur
Bad Customer Service!! DO NOT STAY HERE!!!
Publié le 20 juill. 2024 sur HotelsThe worst experience I’ve ever had at a hotel! Rude customer service. Not enough toiletries in room. Grounds are terrible. And worst of all the owner, a bald older fellow, is rude beyond belief.
I’d advise everyone to stay away!!!!!!!!!!!!
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Mark,We are truly sorry to hear about your experience. Your feedback is very concerning, and it's clear we fell short of meeting your expectations. We take issues of rude customer service and inadequate room amenities very seriously, and we'll be addressing these matters promptly. I regret that your interaction with the owner contributed to your dissatisfaction, and we will be reviewing how we can improve both our service and our grounds. We hope you might reconsider and give us another chance to provide a better experience in the future.
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Daniell,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.
