Note fondée sur 15 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
3,4 Service et personnel
2,8 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
Recommandé
pour Voyageurs d’affairespar un voyageur
Hotel économique utilitaire
Publié le 7 mars 2016 sur ExpediaHotel situé sur le bord de la 95. Bruyant le matin, les camions reprennent la route. Oreillers très plats...aucun support, matelas convenable. Salle de bain minuscule. Déjeuner minimaliste.
Commentaires de Gestion de l’hôtel
12 mars 2016 par Pooja Desai, Gestion de l’hôtel
Dear ,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We appreciate that you brought this concern to our attention.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will see the improvement and enjoy your stay completely the next time you visit us.
Yours sincerely,
Pooja Desai
Asst.Manager
Suburban Extended Stay Hotel
9199653718
par un voyageur
Publié le 5 avr. 2023 sur Hotels
This is an econolodge. Place is old, dirty, run down. NO where near the value for what you pay for a room
Commentaires de Gestion de l’hôtel
19 avr. 2023 par pam, Gestion de l’hôtel
Dear Jim, On behalf of our entire team, I would like to apologize for failing to exceed your expectations with you stay. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
par un voyageur
Publié le 2 avr. 2023 sur Expedia
par un voyageur
Publié le 2 avr. 2023 sur Expedia
par un voyageur
Publié le 6 juill. 2021 sur Expedia
The property is full of sketchy people. Very dangerous for family stay
Commentaires de Gestion de l’hôtel
5 août 2021 par Mgmt, Gestion de l’hôtel
We are very sorry you feel this way. The Extended Stay houses people who are in the area working. Also people who are staying for a long period due to issues with their homes. I do apologize that your did not feel safe.
Please accept our sincere apology
par un voyageur
Do not stay just keep driving
Publié le 28 juin 2021 sur HotelsWorst place I have ever stayed in. We needed a place to rest and this was the only place available. It was dirty and filled with flies, absolutely disgusting. It also cost more than all other places for the night. It was a terrible experience.
Commentaires de Gestion de l’hôtel
30 juin 2021 par Mgmt, Gestion de l’hôtel
We are very sorry for any inconvenience you may have encountered. Please accept our sincerest apology, We will be addressing the issues that you have stated and again we do apologize.
par un voyageur
Publié le 16 sept. 2020 sur Hotels
We didn’t stay at the suburban only next door in their other hotel econo lodge. The clerk informed us that if we weren’t going to use the kitchenette at the suburban we could get a first floor room at the Econolodge next-door which is what we preferred after a 14 Hour Drive. The room was very outdated the carpets had cigarette burns in them. The bathroom was very old no water pressure the corners of the room were very dingy. The bed was very soft where we both had back aches but they weren’t really beds they looked like opened up cots. Needless to say we were just very tired woke up early the next morning to leave right away we don’t think we will be staying here again. It was also a last min find due to finding it difficult in getting a pet friendly hotel we had one very small dog.
Commentaires de Gestion de l’hôtel
23 sept. 2020 par tb, Gestion de l’hôtel
We do appreciate your business and we are very sorry that you were unhappy with your stay. Your satisfaction is important to us and we will do our best to use your feedback and do everything possible to make our customers stay more enjoyable. Thank You for your business. TB
par un voyageur
Publié le 6 oct. 2016 sur Hotels
par Steven
Publié le 2 avr. 2016 sur Hotels
Commentaires de Gestion de l’hôtel
11 juin 2016 par Tammy, Gestion de l’hôtel
Thank You Steven for your stay with us at the Suburban Extended Stay Hotel. We appreciate your feedback and hope you will come back and stay with us again.
par Joseph de Clayton NC
Dirty
Publié le 30 janv. 2016 sur HotelsThe lobby was in ill repair, wallpaper was taped up, front desk clerk was not clean. She remarked in front of us that dhe didn't know if there were any clean rooms and that there might not be housekeeping staff even working.My husband did not even check in. He told her that we weren't staying there. I called hotels. Com and reported it. They assured me that we wouldn't be charged and that I would get a confirmation email as such. I have not been credited yet, nor have I gotten an email.
Commentaires de Gestion de l’hôtel
9 avr. 2016 par Tammy, Gestion de l’hôtel
I am very sorry for any inconvenience you may have encountered at check in. We are a newly renovated hotel. Upon check in we try and confirm with our customers the room type they reserved because what comes through our reservation center is not always correct. Front desk clerk always confirms what is in our system and then if it is not correct , We do our best to give you the room you request. Lexp is 3rd party booking that we can not cancel at the hotel. You have to contact them directly. Again I do apologize any problems you may have encountered.
Tammy Best
General Manager
