Note fondée sur 37 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,8 Service et personnel
4,7 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Super séjour
Publié le 16 juin 2024 sur HotelsSuper accueil et super service. Tout l'intérêt d'un établissement à taille humaine. Navette gratuite pour aller à la plage. Très bonne expérience.
par un voyageur
Publié le 24 mars 2024 sur Hotels
par un voyageur
Publié le 11 janv. 2023 sur Expedia
Please stay away from this property!
We booked Presidential Suite for three nights, which is supposed to be the premium room, however had to check out after the first day due to the conditions of the room and the hotel.
The towels were smelly and we had to ask them to be replaced. The mattress sheets and pillow covers all had stains. Bath tub was stained in yellow color.
We ordered dinner, which was below average, and the breakfast was worse. The little amount of butter they brought tasted like margarine and the scrambled eggs were just tasting oil.
Ocean view is pretty but that is all there is, and Lombok has many beautiful views all around.
Wawan, the hotel manager, was trying to compensate the hotel’s shortcomings with his kind attitude, but the lack of cleanliness and quality food is beyond repair with goodwill.
Save yourself time, money and peace of mind, and look elsewhere. There are many better options at lower prices.
Commentaires de Gestion de l’hôtel
12 janv. 2023 par Seven Havens Residence management team , Gestion de l’hôtel
Dear sir, We are very sorry to hear that you had this experience in our place and this is not what the standard of our service and quality. All the things that you mentioned was addressed to the staff and it was immediately acted upon even before you checked out, as we pride ourselves as one of the hotel with highest rating in South Lombok. This is truly an unfortunate experience, one that will never happen again in our property.
par un voyageur
Publié le 7 oct. 2022 sur Expedia
Unglaubliche Location mit atemberaubender Aussicht. Aufmerksames und immer freundliches Personal.
par un voyageur
Publié le 16 sept. 2022 sur Expedia
par un voyageur
Fantastisk utsikt med fantastisk service
Publié le 10 sept. 2022 sur HotelsWow vilket ställe nära en underbar strand dit de kör dig och hämtar dig i hotellets bil. Det är inte långt men det är en ordentligt brant backe upp till hotellet sista biten så den tjänsten med fri hämtning på stranden var utmärkt.
När du simmar i poolen har du en enorm utsikt över hav, risfält och berg.
Vi bodde första natten i sviten som heter Heavenly Havens, det är så värt att lägga till för detta rum, tyvärr var det bokat de andra nätterna men det andra rummet var också bra men sviten var något extra med två våningar och jätte stor balkong med egna solsängar.
par un voyageur
Publié le 31 juill. 2022 sur Hotels
Loved the view from the hotel area and room. The staff was lovely and helpful.
Commentaires de Gestion de l’hôtel
1 août 2022 par Seven Havens residence, Gestion de l’hôtel
Thank you so much for your review, Ms Ida. We hope one day we will be able to welcoming you again in Lombok
par un voyageur de Sydney
Publié le 24 mars 2020 sur Expedia
Having been fortunate to have stayed in numerous hotels, hostels and guesthouses across the world I can say that 7 Havens is the best. The stand-out things are: the spectacular view, the rooms, the location, the access to services, being transported around, the food and most importantly Julia! Julia went far and beyond to make our stay great but also solve our transport issues, including paying for our last minute flights on her own card (as the airline would only accept an Indonesian card). It was beyond 5-star service. Overall it was a great experience and I would recommend it to anyone.
Commentaires de Gestion de l’hôtel
24 mars 2020 par W Roos, Gestion de l’hôtel
Dear sir,
We would like to thank you from the bottom of our heart for your recognition of our staff's hard work and hospitality. We hope one day we will be able to host you again in Lombok
par un voyageur
Publié le 23 janv. 2020 sur Expedia
Beautiful location on top of a hill with a very broad view of the surrounding area and the ocean.
Nice and cosy boutique hotel with just 4 rooms.
Our room had floor to sealing windows all over making the best of the view. Breakfast was served right outside the room where the common infinity pool is, all facing the ocean.
What made the experience at the hotel excellent were the staff, always with a smile and willing to help us with everything.
Thank you Maria, Jimmy, Ardi and all the other staff!
Commentaires de Gestion de l’hôtel
24 janv. 2020 par N Roos, Gestion de l’hôtel
Dear sir/madame,
We are delighted to read your review. We thanked you from the bottom of our hearts with hope that one day we will be able to welcoming you in Seven Havens Residence again.
par un voyageur
Stunning Panorama and great service
Publié le 13 déc. 2019 sur HotelsAmazing views from the room and the pool deck/balcony. Helpful and friendly staff and super close to one of the most beautiful and still secluded beaches in lombok
Commentaires de Gestion de l’hôtel
13 déc. 2019 par W. P Roos, Gestion de l’hôtel
Dear madame,
Thank you very much for your kind review. We really happy to hear that you had a wonderful time in our place. We hope one day we will be able to welcoming you back again in Lombok
