Note fondée sur 160 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 juin 2022 sur Hotels
Food poisoning at breakfast...
par un voyageur
Publié le 23 avr. 2018 sur Hotels
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Erny Kusmastuti - General Manager, Gestion de l’hôtel
Dear Mr. Junduck, Thank you so much for take time to left a review for Hotel Ciputra Semarang. We're thrilled to hear that you enjoyed your stay at Hotel Ciputra Semarang. We strive to provide exceptional experiences for all our guests, and your positive feedback is very much appreciated.We'd love to hear more about what made your stay a 10/10 experience! If you'd like to share any details, feel free to message us privately.In the meantime, we hope to welcome you back again soon!Sincerely,Hotel Ciputra Semarang
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Erny Kusmastuti - General Manager, Gestion de l’hôtel
Dear Our Valued Guest,Thank you so much for take time to left a review for Hotel Ciputra Semarang. We're thrilled to hear that you enjoyed your stay at Hotel Ciputra Semarang. We strive to provide exceptional experiences for all our guests, and your positive feedback is very much appreciated.We'd love to hear more about what made your stay a 10/10 experience! If you'd like to share any details, feel free to message us privately.In the meantime, we hope to welcome you back again soon!Sincerely,Hotel Ciputra Semarang
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Accomodatie is prima en van goed niveau. Helaas was de badkamer vies en slecht onderhouden. Na een klacht hierover kregen we een upgrade naar een mooie ruime kamer. Daar was de badkamer erg ruim en heel schoon. Het personeel is erg behulpzaam en betrokken. Ontbijt op niveau maar vooral op lokale reizigers gericht. Beperkt aanbid voor internationale reizigers. Zwembad is schoon en goed onderhouden. Fitness ziet er ruik en professioneel uit.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Erny Kusmastuti - General Manager, Gestion de l’hôtel
Geachte Michiel,Hartelijk dank voor uw review en voor het delen van uw ervaring. Onze oprechte excuses voor de staat van de badkamer in eerste instantie, maar we zijn blij dat de upgrade naar een ruimere kamer aan uw verwachtingen voldeed.Fijn om te horen dat u tevreden was met ons behulpzame personeel en dat de nieuwe kamer schoon en ruim was. Uw feedback over het ontbijt nemen we ter harte om beter in te spelen op de wensen van internationale reizigers. Het is ook goed om te horen dat u tevreden was over ons goed onderhouden zwembad en fitnessruimte.We hopen u in de toekomst opnieuw te mogen verwelkomen voor een nog betere ervaring.Met vriendelijke groet,Hotel Ciputra Semarang
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Erny Kusmastuti - General Manager, Gestion de l’hôtel
Dear Mr. Andrew,Thank you for your perfect 5 out of 5 rating! We’re thrilled to know that you had a great experience at Hotel Ciputra Semarang. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back soon.
par un voyageur
Publié le 12 août 2024 sur Expedia
Friendly service
Commentaires de Gestion de l’hôtel
13 août 2024 par Erny Kusmastuti - General Manager, Gestion de l’hôtel
Dear Muhammad Suhaimi,Thank you for your wonderful review and for giving us a perfect 5 out of 5 rating! We're delighted to hear that you enjoyed the friendly service during your stay. Your positive feedback is greatly appreciated, and we look forward to welcoming you back to Hotel Ciputra Semarang in the near future.Warm regards,Hotel Ciputra Semarang
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Erny Kusmastuti - General Manager, Gestion de l’hôtel
Dear Mr. Danuta, Thank you for your wonderful review and for giving us a perfect 5 out of 5 rating! We're delighted to hear that you enjoyed the friendly service during your stay. Your positive feedback is greatly appreciated, and we look forward to welcoming you back to Hotel Ciputra Semarang in the near future.Warm regards,Hotel Ciputra Semarang
par un voyageur
Eh, the hotel is just “okay”
Publié le 21 juin 2024 sur HotelsSlipped twice when getting into the bathtub. The tub is too high and not safe .
Commentaires de Gestion de l’hôtel
21 juin 2024 par Erny Kusmastuti - General Manager, Gestion de l’hôtel
Dear Tistha,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and safety concern you encountered with the bathtub. We take guest safety very seriously and regret that this issue affected your stay. The design of the bathtub should prioritize safety and comfort, and we are sorry that it did not meet your expectations.Your feedback is invaluable to us, and we will be reviewing the bathtub design and taking necessary measures to enhance safety for all our guests. In the meantime, we want to inform you that we do provide rubber mats in the room to help prevent slips and falls. Our staff is always available to assist with any additional needs to ensure your safety and comfort.We hope to have the opportunity to welcome you back in the future and provide you with a safer and more enjoyable experience. Your satisfaction is our priority, and we will work diligently to address the concerns you raised.Sincerely,Hotel Ciputra Semarang
par un voyageur de shoreline
Publié le 26 mai 2024 sur Expedia
I didnot realize this hotel condition is very old and dirty now. This hotel used to be my favorite hotel before covid. Time changed. Not anymore. I would rather stay at Tentrem Hotel if I know there is Tentrem nearby. So sorry. Lobby staff are very friendly. Some staff in breakfast area seemed not happy to be there. Room ran down. Bathroom is very dirty and old. Good thing is in the mall. Not very secure because public can in and out from shopping entrance door and very shock when elevator not secured from that side. I dont know it’s only that night or always been like that without none pay attention. Unfortunately will not come back even for free. So sorry.
Commentaires de Gestion de l’hôtel
12 juin 2024 par Erny Kusmastuti - General Manager, Gestion de l’hôtel
Dear Ms. MayaThank you for sharing your feedback. We apologize for the condition and cleanliness issues you encountered during your stay, as well as any discomfort caused by our breakfast staff. Please be assured that we will address these concerns promptly to improve our services.We regret to hear that you felt our security measures were insufficient and that the overall experience did not meet your expectations. Your comments are invaluable to us, and we will take immediate steps to address these issues. We hope you might reconsider and give us another opportunity in the future.Sincerely,
