Note fondée sur 156 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 juin 2022 sur Hotels
Food poisoning at breakfast...
par un voyageur
Publié le 23 avr. 2018 sur Hotels
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Erny Kusmastuti - General Manager, Gestion de l’hôtel
Dear Mr. Danuta, Thank you for your wonderful review and for giving us a perfect 5 out of 5 rating! We're delighted to hear that you enjoyed the friendly service during your stay. Your positive feedback is greatly appreciated, and we look forward to welcoming you back to Hotel Ciputra Semarang in the near future.Warm regards,Hotel Ciputra Semarang
par un voyageur
Eh, the hotel is just “okay”
Publié le 21 juin 2024 sur HotelsSlipped twice when getting into the bathtub. The tub is too high and not safe .
Commentaires de Gestion de l’hôtel
21 juin 2024 par Erny Kusmastuti - General Manager, Gestion de l’hôtel
Dear Tistha,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and safety concern you encountered with the bathtub. We take guest safety very seriously and regret that this issue affected your stay. The design of the bathtub should prioritize safety and comfort, and we are sorry that it did not meet your expectations.Your feedback is invaluable to us, and we will be reviewing the bathtub design and taking necessary measures to enhance safety for all our guests. In the meantime, we want to inform you that we do provide rubber mats in the room to help prevent slips and falls. Our staff is always available to assist with any additional needs to ensure your safety and comfort.We hope to have the opportunity to welcome you back in the future and provide you with a safer and more enjoyable experience. Your satisfaction is our priority, and we will work diligently to address the concerns you raised.Sincerely,Hotel Ciputra Semarang
par un voyageur de shoreline
Publié le 26 mai 2024 sur Expedia
I didnot realize this hotel condition is very old and dirty now. This hotel used to be my favorite hotel before covid. Time changed. Not anymore. I would rather stay at Tentrem Hotel if I know there is Tentrem nearby. So sorry. Lobby staff are very friendly. Some staff in breakfast area seemed not happy to be there. Room ran down. Bathroom is very dirty and old. Good thing is in the mall. Not very secure because public can in and out from shopping entrance door and very shock when elevator not secured from that side. I dont know it’s only that night or always been like that without none pay attention. Unfortunately will not come back even for free. So sorry.
Commentaires de Gestion de l’hôtel
12 juin 2024 par Erny Kusmastuti - General Manager, Gestion de l’hôtel
Dear Ms. MayaThank you for sharing your feedback. We apologize for the condition and cleanliness issues you encountered during your stay, as well as any discomfort caused by our breakfast staff. Please be assured that we will address these concerns promptly to improve our services.We regret to hear that you felt our security measures were insufficient and that the overall experience did not meet your expectations. Your comments are invaluable to us, and we will take immediate steps to address these issues. We hope you might reconsider and give us another opportunity in the future.Sincerely,
par un voyageur de Eindhoven
Publié le 30 avr. 2024 sur Expedia
An okay hotel but outdated.
bathroom wasnt clean. sticky walls, mold, old shower curtain.
Staff was very kind and friendly.
Perfectly situated in the mall
Commentaires de Gestion de l’hôtel
30 avr. 2024 par Erny Kusmastuti - General Manager, Gestion de l’hôtel
Dear Ms. Debby, Thank you for choosing our hotel and for taking the time to provide your feedback. We are pleased to hear that you found our staff kind and friendly and that our location within the mall met your expectations.However, we sincerely apologize for the condition of the bathroom during your stay. We strive to maintain high standards of cleanliness and upkeep, and clearly, we did not meet these standards in your case. Please rest assured that we are taking immediate steps to address the issues with the bathroom to ensure that our facilities are up to the standard our guests expect and deserve.We appreciate your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back in the future and provide a more satisfying experience.Warm regards,Management and Team
par un voyageur
Publié le 23 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 avr. 2024 par Management and Team, Gestion de l’hôtel
Dear Mr. Jari,Warmest greeting from Hotel Ciputra Semarang, Thank you for taking your time to post a review about us.On behalf of the entire Hotel Ciputra Semarang team, we look forward to welcoming you back in the nearest future.Best regards,Management and Team
par un voyageur
Location
Publié le 29 févr. 2024 sur HotelsThis hotel's location is in the center of the city that makes everything convenient.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Erny Kusmastuti - General Manager, Gestion de l’hôtel
Dear Mr. Wonkoo, Warmest greeting from Hotel Ciputra Semarang, We're glad to hear that you found our hotel's location convenient. Being situated in the center of the city indeed offers easy access to various attractions and facilities. We strive to provide our guests with a comfortable and convenient experience during their stay.If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back to our hotel in the future!Best regards,Hotel Management
par un voyageur
Publié le 3 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
17 juill. 2023 par Management and Team, Gestion de l’hôtel
Dear Ms. Ade Marya, Thank you for taking time to write your experiences during your stay at Hotel Ciputra Semarang. We do apologize for your inconvenience. Your reviews are valuable for us to evaluate these kind of issues and necessary actions taken to resolve it. Please accept our sincere apologies and we would be grateful to have an opportunity to welcome you back again at our hotel to find the changes and better experiences.Yours Sincerely,
par un voyageur
My opinion.
Publié le 14 juin 2023 sur Hotelshospitality up front was good. I'm a bit disappointed cause I've asked twice for extra pillows and they still never came to my room to give them to me. In the past, before Covid, during breakfast, someone would always ask me if I'd like coffee or tea, unfortunately this time, no one did. The towels they have in our room looked like it was from 20 yrs ago. but overall, for the money i paid to stay there, it was 'Ok"
Commentaires de Gestion de l’hôtel
19 juin 2023 par Erny Kusmastuti - General Manager, Gestion de l’hôtel
Dear Ms. Tishta, Thank you for taking time to write about your experiences during your stay at Hotel Ciputra Semarang. We do apologize for your inconvenience. Your reviews are valuable for us to evaluate this kind of issue and the necessary actions taken to resolve it. Please accept our sincere apologies, and we would be grateful to have the opportunity to welcome you back again at our hotel to find the changes and better experiences.Yours Sincerely,
