Note fondée sur 520 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 oct. 2024 sur Expedia
A lot of stuff was broken
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Denise Miller GM , Gestion de l’hôtel
Hello Frank, I am very sorry that your stay with us did not go as you planned. I do see where you made a comment about a lot of stuff was broken but that does not explain to me what stuff you were referring too. We do apologize to you for any inconvenience this did cause you, we are addressing issues for some things that we know are down but unfortunately it is out of our hands and is up to ownership to handle and approve. We do hope that you will choose to stay again with us in the future and give us the opportunity to make your next stay a better one. Thank you, Denise Miller GM
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Denise Miller GM , Gestion de l’hôtel
Were so happy that you enjoyed your stay with us. Thank you for your online review we value your feedback comments and concerns. We do hope that you will choose to stay again with us in the future, we look forward to your next stay. Thank you Denise Miller GM
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Denise, Gestion de l’hôtel
We are glad you were happy staying with us and we hope to see you again.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
It was clean but had some stains on the carpet. Had to change rooms because the first one had a faulty door lock. The second one had a loose lock plate with ascrew missing, but it did lock. Comfortable and clean with lots of parking, even with a towed box trailer. Would stay again.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Denise Miller GM, Gestion de l’hôtel
We are so glad you enjoyed your stay. We apologize and thank you for bringing up the matter of the carpet and door issues with the rooms. We will definitely be bringing the subject up with our housekeeping and maintenance teams to make your next stay even better. We do hope you will chose to stay with us again in the future. Thank you so much for staying with us,
par un voyageur
Publié le 28 sept. 2024 sur Expedia
A stone’s throw away from the hospital when it’s unfortunately necessary.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Denise, Gestion de l’hôtel
We are so glad to be here for you. We hope to see you again in the future.
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Denise Miller GM , Gestion de l’hôtel
We are so happy that you enjoyed your stay with us. Thank you for the feedback review rate, we value your concerns and comments. We do hope that you will choose to stay with us again in the future we look forward to your next stay. Thank you, Denise Miller GM
par un voyageur
Publié le 23 sept. 2024 sur Expedia
I like everything, but there was a moment when I couldn’t find some bottle of water to drink, so there were not bottles of water in the hotel for selling
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Denise Miller, General Manager , Gestion de l’hôtel
We are glad that you enjoyed your stay with us, I am sorry that you were not able to find any bottle water in the hotel please feel free next time to come to front desk and we will be more then happy to help you get water, we have water that you can purchase in our sundry area and there is a water spout on our ice machine. Thank you for your review we value your opinions and comments. Thank you, Denise Miller GM
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Semlls very strongly of oils, beds were very old, Air-conditioned doesn't work.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Denise Miller GM , Gestion de l’hôtel
Dear Sara, I am sorry that your experience with us was not as you expected. Thank you for your review we value your comments and concerns. Did you ask front desk about the A/C in your room? I had maintenance check the a/c and they found the unit to be on heat when he turned on the cooling it was working. I am assuming that maybe you were trying to work the unit that is under the window in the room, there is a A/C control on the wall opposite of the window unit that controls the cooling and heating of the room Please know that at any time you can call front desk, and we help you on operating the a/c. If I am correct my front desk attendants did let me know that some of the guest complained about a gas or oil smell that night and a call was made to the city, and they came to the hotel and ran a test to make sure it wasn't anything within the hotel to harm our guest. The smell was coming from outside where unfortunately we have no control of that. I will address the issue with housekeeping about the bed and have them check it. Once again I do apologize for the issues you had with your stay, and we do hope that you will choose to stay again with us in the future and give us the opportunity to make your next stay a better one. Thank you, Denise Miller GM
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Denise Miller GM , Gestion de l’hôtel
We are so glad that you enjoyed your stay here with us, we look forward to your next visit. Thank you, Denise Miller GM
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Denise Miller GM , Gestion de l’hôtel
Matt, we are very sorry for the inconvenience of your stay with us, it was a horrible experience for all of us. It was very unexpected that our main valve water line busted we were doing our very best to get it fixed. Please know that we were offering to help our guest to relocate or for the 2 nights we gave half off discounts. We will get with the third party and issue a refund for you; we do want to make it right to all of our guests who had to go without water until we got it resolved. We do hope that you will choose to stay with us in the future and give us the opportunity to make your next stay a better one. Thank you, Denise Miller GM
