Ratings based on 568 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.5 Service & staff
4.1 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 20, 2024 on Expedia
August 2024
This hotel is so beautiful. I had an amazing experience thanks to the staff,
Specifically, and special thanks to:
Widia reception
Adi bartender
Bila restaurant
Benny Reception
Radit Bell Boy
The food was astounding with great combinations of local and foreign cuisines, 24 hour room service, the breakfast buffet is a must do every morning with their unlimited coffee until 10am. You couldn't fault the service either. Everything from the room service, to the cleaners and the bar staff. Needed an iron a couple of times, called the front desk and it was in my room within minutes.
This place is the pinnacle of "service with a smile"
I will return.
Comment from Hotel Management
Aug. 23, 2024 by Nopi, Hotel Management
Dear James,Greetings from de Vins Sky Seminyak Bali Hotel!Thank you very much for sharing your feedback about our service.We're glad to hear that our team's performance exceeded your expectation and we'll make sure that the team receives the recognition they deserveThank you again for your positive review and we look forward to welcoming you soon.Kind regards,De Vins Sky Hotel Seminyak
by A traveller
Posted Aug. 14, 2024 on Expedia
Water is lukewarm but not hot at bathtub, hence, no hot bath.
Drainage smells in the shower.
Everything else is superb.
Free shuttle to the Potato Head Bach Club is a bonus.
Comment from Hotel Management
Aug. 20, 2024 by Nopi, Hotel Management
Dear Yunghan,Greetings from de Vins Sky Seminyak Bali Hotel!We deeply regret that you encountered challenges during your recent experience with us.It is unfortunate that we were unable to meet your expectations and deliver a flawless service.Please be ensure that your feedback is invaluable to us, as it guides our continues efforts to improve and exceed your expectation and we are committed to rectifying any shortcomings you may have encountered during your previous visit.We look forward to the prospect of serving you once again and ensuring that your next visit experience with us is nothing short of exceptional.Thank you for considering giving us another chance to demonstrate our commitment to your satisfaction.Kind regards,De Vins Sky Hotel Seminyak
by A traveller
Posted Aug. 14, 2024 on Hotels
Comment from Hotel Management
Aug. 20, 2024 by Nopi, Hotel Management
Dear Lisa,Greetings from de Vins Sky Seminyak Bali Hotel!Thank you for the rating! We are thrilled to know that you enjoyed our products and services.Your feedback motivates us to continue providing exceptional service to all our customers.Once again thank you for staying with us and we look forward to welcoming you soon.Kind regards,De Vins Sky Hotel Seminyak
by A traveller
Posted Aug. 10, 2024 on Wotif
Nice hotel located at the end of the street. It has a very quiet surroundings. The room is spacious and the room service is open 24/7.
Comment from Hotel Management
Aug. 12, 2024 by Nopi, Hotel Management
Dear Sonnie,Greetings from de Vins Sky Seminyak Bali Hotel!Thank you for taking the time to leave us review.We're so glad to hear that you were satisfied with our serviceOur team is committed to delivering high-quality service, and your feedback is a great encouragement to us.We look forward to serving you again.Warmest Regards,Management.de Vins Sky Hotel Seminyak
by A traveller
Posted Aug. 6, 2024 on Expedia
Really disappointed in this hotel! Don’t get me song the staff and their kindness is the only reason I will put 2 stars but apart from that not great. We had sit conditioning issues multiple days, they couldn’t even figure the issue out and were had to leave our room at 3am to sleep in another room. I had called them since 11pm and they only thought moving us at 3am was suitable, pretty silly considering how much we paid for that room. It was a “whirlpool suite” literally nothing about it screamed out suite. Just bigger room more space with furniture in random areas. The glass door wasn’t even properly fitted with a massive gap , so many mosquitos would come in and hot air plus with our ac issues made it even worse. Please do not book the whirlpool suite it is not worth it at all. The hot tub outside was filthy with dirty things coming out of it every time we turned it on. Or bathroom SMELLED LIKE ABSOLUTE S*** !!! I wouldn’t recommend this place, unless you stay for maybe 3 days. Nothing longer. We had to struggle for 2 weeks, and buffet breakfast was really not great. Barely any variety with lack of flavour.
Comment from Hotel Management
Aug. 7, 2024 by Nopi, Hotel Management
Dear Connor,Greetings from de Vins Sky Hotel Semimyak Bali Hotel!We are very sorry to hear that you were so disappointed with your stay at our hotel. Our aim is to provide a clean, comfortable and pleasant place to stay, and we sincerely apologize that our hospitality and attention to details left something to be desired on this occasion.We extend our heartfelt apologies for not achieving our goal of providing you with a top-notch stay, but we appreciate you staying with us on this visit, and we sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.Warmest Regards,Management.de Vins Sky Hotel Seminyak
by A traveller
Posted Aug. 5, 2024 on Wotif
friendly staff and great food.
Comment from Hotel Management
Aug. 7, 2024 by Nopi, Hotel Management
Dear David,Greetings from de Vins Sky Seminyak Bali Hotel!We're grateful for your feedback, it’s our pleasure to provide the best possible service to our guest, and we're glad this commitment was reflected in your visit.We look forward to the next time we're able to serve you again.Thanks again for staying with us.Warmest Regards,Management.de Vins Sky Hotel Seminyak
by A traveller
Posted Aug. 4, 2024 on Wotif
Comment from Hotel Management
Aug. 29, 2024 by Nopi, Hotel Management
Dear Jorge Miguel,Greetings from de Vins Sky Seminyak Bali Hotel!We are so grateful for your 5-star rating! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to make your next visit even better, please let us know.We look to the pleasure to welcoming you soon.Kind regards,De Vins Sky Hotel Seminyak
by A traveller
Posted Jul. 31, 2024 on Expedia
Comment from Hotel Management
Aug. 23, 2024 by Nopi, Hotel Management
Dear Colleen,Greetings from de Vins Sky Seminyak Bali Hotel!Thank you for choosing our hotel and writing this review,We’re glad to hear that you enjoyed your experience. Our team works hard to ensure each guest has a positive experience.We hope you’ll visit us again soonBest Regard,De Vins Sky Hotel Seminyak
by A traveller
Posted Jul. 23, 2024 on Expedia
Comment from Hotel Management
Aug. 13, 2024 by Nopi, Hotel Management
Dear Amr,Greetings from de Vins Sky Seminyak Bali Hotel!We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to make your next visit even better, please let us know.We look to the pleasure to welcoming you soon.Kind regards,De Vins Sky Hotel Seminyak
by A traveller
Posted Jul. 10, 2024 on Expedia
Comment from Hotel Management
Jul. 12, 2024 by Nopi, Hotel Management
Dear Amr,Greetings from de Vins Sky Seminyak Bali Hotel!We're grateful for your feedback, it’s our pleasure to provide the best possible service to our guest, and we're glad this commitment was reflected in your visit.We look forward to the next time we're able to serve you again.Thanks again for staying with us.Warmest Regards,Management.de Vins Sky Hotel Seminyak
