Note fondée sur 9 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 mars 2019 sur Expedia
Recommandé
pour Tout le mondepar un voyageur de oman
Wifi was terrible, overall good stay
Publié le 2 mai 2018 sur ExpediaOverall good stay with good value, recommend for my friends and colleagues,
Wifi was not good
Recommandé
pour Famillespar un voyageur de UK
Very homely
Publié le 3 janv. 2018 sur Expedia
Pour : The quirky character, open shower and homely feel
Contre : Staff training in English which would solve a lot of things! Daisy was great but she was no where to be seen in the last few days!
Emplacement : Location was not the best as mentioned above Taxi needed to travel anywhere
Staff great. Very clean and needs attended to promptly whenever a request was made
Locality not the best, need a taxi to go almost anywhere.
Loved the breakfast but was told I would have to pay separately for my child although Expedia had already charged supplement for extra person, so we shared 4 breakfasts among five rather than pay again.
Some trouble with communication with staff and felt no adequate staff during new year period.
Eg swimming pool stopped functioning on new years day and no one to fix it.
Asked us to pay for broken glass tumblers at check out, which was a bit off putting, had to pay from money set aside for the staff tips as not much Rupiah left just before check out!
Commentaires de Gestion de l’hôtel
5 janv. 2018 par Ruth, Gestion de l’hôtel
Dear Mr. Sandeep ,
Thank you so much for your review in our Expedia page .
That would be nice to met you and your family staying with us in Grania ;)
You value is very important for us and we will take a note some mentioned above to make a best services in next future .
Also would like apologies to you as our peak season with a lot of attention on request in the villas.
Thank you and we are welcoming you back in Grania Bali Villas with your families ;)
par un voyageur de Singapore
Room was only OK after complaint
Publié le 30 déc. 2017 sur Expedia
We recently checked made a booking for the one-room villa but was given the two-bedroom with the upstairs locked up.
The condition of the two-bedroom was horrible! The floors of the room and toilet were dusty. We only lay on the bed when we came back late at night and the bedsheets were so smelly we couldn’t sleep well all night!
The drainage of the bathtub was broken and the shower head was missing - shower experience was terrible. Outdoor walls were dirty and bathroom ceiling was mouldy. As it was an outdoor shower, insects were everywhere and we had to light a mosquito coil constantly to avoid getting bitten by mosquitoes.
The table by the pool where breakfast was served always had ants crawling on it. Unpleasant experience.
The next day, we made a complaint and wanted a refund of what we paid to move to another hotel. Staff informed us that it is non-refundable. We decided to continue staying with the hotel as without a refund, moving to another place was out of our Budget. The hotel had to call “specialists” to remove the wet damp mouldy smell (kind of like unaired wet laundry that wasn’t soaped properly). Only then we had a clean bed to sleep in the next night. They also repaired the shower head.
Saving grace was that the hotel staff was polite and friendly and helped improve our room conditions. Generally the property is not well maintained and looks dark and creepy at night.
Also in a local taxi controlled area so you are not able to get grab.
Commentaires de Gestion de l’hôtel
5 janv. 2018 par Ruth, Gestion de l’hôtel
Dear Ms. Esther ,
Thank you for your feedback in our Expedia page .
First we would like apologies to you with some inconvinience that out from our attention . We got a few days with hard rainy and it made humid bedsheets and some parts in the room .
We will take more attention and improving our service in the next future .
Once again thank you for staying with us in Grania Bali Villas ! ;)
par Brandon
Beautiful villa
Publié le 11 sept. 2017 sur HotelsThe 2 bedroom villa is beautiful. The downstairs bedroom has an outside, open air bathroom with a rainfall shower and bathtub. The rooms are spacious with two common areas. The pool is very nice. The villa comes with plates and cups for use. The staff provides daily breakfast and gives you some choices regarding what you'd like to eat. The breakfast was decent. Nothing to rave about. The area has a bug problem but the hotel staff do a great job utilizing repellent coils and other methods. You can see mosquitoes flying around sometimes but I was only bit once. Bring your own repellent if you think this will bother you. Overall this was a great stay. The staff was very accomadting. I'd stay here again.
Commentaires de Gestion de l’hôtel
21 sept. 2017
Dear Mr. Brandon ,
Thank you so much for your review in our Expedia page ;)
Very happy to know you are enjoy spend time in the villas . All mentioned value very important for us ..
Hope to see you for next future in Grania Bali Villas !
Best regards,
Ruth
par Ayman
لايستحق التجربة ،احذر الصور الخادعة للفيلا
Publié le 3 sept. 2017 sur Hotelsالأقامة مقبولة
للاسف مستوى النظافة متدني و انتشار الحشرات و الوزغ(البرص)في جميع انحاء الفيلا اجبرنا علا ابقاء المنافذ مغلقة طوال الوقت غير ان الحمام مفتوح علا الحديقة بالتالي اصبح الحمام مليء بالحشرات و السحالي
المسبح متصخ جدا ومليء بأوراق الشجر
Commentaires de Gestion de l’hôtel
11 sept. 2017
Dear Mr. Ayman ,
Thank you for your review in our Expedia page . We would like to say thank you for staying with us in Grania Bali Villas .
Just information before that our villas concept is open air and all the nature can coming from outside . Also we have provide some repellent mosquitos and turn down services every afternoon .
Thank you and we are welcoming you back in Grania Bali Villas
Best regards,
Ruth
Recommandé
pour Tout le mondepar un voyageur de Dubai, UAE
Stay
Publié le 14 août 2017 sur Expedia
Pour : Location, privacy and spacious living.
Contre : Breakfast options. Also massage services can be enhanced. Not a good experience.
Emplacement : Close to the airport, convenient stores, ATM, money changers. Beach proximity and Nusa Dua/Uluwattu day trips.
Comfortable stay, privacy ensured and conveniently located. Could have been better if vegetarian and kids friendly options were available for breakfast. Nice and pleasing staff.
Commentaires de Gestion de l’hôtel
21 août 2017 par Ruth, Gestion de l’hôtel
Dear Mr/Mrs. Sharu ,
Thank you for your review in our Expedia page
We would like to say thank you staying at Grania Bali Villas and enjoyed it ;)
Your alue is important for us and we are welcoming you back in the next future
Cheers,
par Casey
Best private villas in Bali
Publié le 14 juin 2017 sur HotelsAmazing place. We had our own private villa with a private pool. Breakfast was served poolside at pour villa every morning. The hotel staff, were very friendly and helpful. Rose and Ruth were especially frienddly and helpful and so very friendly and they always seemed so happy and willIng to do whatever they could to make outer stay on e too remember.
par Yoonkyung
깨끗한 객실 넓은 수영장
Publié le 3 janv. 2017 sur Hotels조용하고 아침 식사도 괜찮았어요. 매니저가 아주 친절하고 바로 맞은편 스파도 가격대비 너무 좋아요
화장실이 야외비슷하게 되어있는데 처음엔 어색했지만 적응되니 괜찮았어요 전반적으로 높은 점수입니다
