Note fondée sur 31 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Barbara
Publié le 22 oct. 2017 sur Hotels
par SERRA G de France, Nîmes
Très moyen
Publié le 6 avr. 2014 sur HotelsBon accueil, mais la propreté est trop limite. Mauvaise évacuation de la douche.
par un voyageur
Publié le 23 juin 2024 sur Expedia
One of the worst hotels of my life
I don’t know how to start with all that went wrong with this place. I just want to write this review in order to prevent/warn future guests from the situation I experienced.
Internet wasn’t working, I had to ask 3 times in just two days in the reception and it still didn’t get fixed properly
Old rooms: dirty tiles, stains in the walls, broken mirrors, broken shower, broken furniture…
Dirty old towels even with a red lipstick stain that obviously they didn’t clean properly
The bacon I got in my breakfast tasted like expired meat, I had to throw it away
Noisy rooms, the windows are such a poor quality, that it felt like the motorcycles in the street were in my own room.
Mosquitoes at the entrance, just while doing my check-in I got stung several times, they don’t have any device or substance to get them away.
I informed the hotel from the very beginning about the internet problems and the day after about all the other stuff because I got fed up, and they didn’t refund me any money, just offered to pay my taxi to the airport, which is worth 4€
I felt so powerless, they told me they would inform the manager the next morning, and when they informed him he said it was already too late to complain and I couldn’t get any refund. I highly discourage people to come to this place. They don’t deserve the ratings they have and obviously the Photos don’t show their current status of decadence. It feels like a scam or a joke that they still have 3 star
Commentaires de Gestion de l’hôtel
24 juin 2024 par Sunset Mansion Seminyak, Gestion de l’hôtel
Dearest guest,It was a pleasure to have you staying with us and thank you for sharing your feedback about your recent stay through our survey as well as online review. It is surely a matter of concern for us to know that your stay did not match up to the quality that we strive to offer to our guests at all times. Our sincerest apologies for any unpleasant circumstances encountered during your stay, especially regarding room cleanliness and maintenance issues. I will personally share with the respective division heads and departments to immediately take corrective measures to enhance the areas of concern.Once again, thank you very much for sharing your feedback with us as it is through such constructive ones that we will be able to ultimately further elevate our guest’s experiences and always provide the best services and facilities to all our guests.Best Regards,Sunset Mansion Seminyak
par un voyageur
Publié le 6 janv. 2024 sur Expedia
You get what you paid for. On positive note .Was private safe and reasonably quite. Bedding clean changed sheets every day .Unit cleaned everyday . All essential shopping close by. Staff pleasant however no english speaking staff.
Stayed extra night due to flight change they accomadated me.
Overall pleasent and clean stay.
Commentaires de Gestion de l’hôtel
15 janv. 2024 par Eliesia Firjani, Gestion de l’hôtel
Dear GuestThank you for taking the time to complete the survey about your stay at Sunset Mansion Seminyak. We always appreciate hearing feedback about your experience, your comments have been taken to heart.We hope to see you at Sunset Mansion Seminyak again soon!Kind regards,Sunset Mansion Seminyak
par un voyageur
Publié le 29 sept. 2022 sur Hotels
par un voyageur de Perth
Publié le 2 juin 2019 sur Lastminute
I liked that it’s only a mid size property so it’s not overflowing with guests.
Didn’t like that there were not and cushions for the sun lounges.
Didn’t like that breakfast was delivered without covers on the food so it was cold every morning when it arrived.
par un voyageur
Publié le 9 mai 2019 sur Hotels
par un voyageur
Publié le 2 janv. 2019 sur Expedia
Lovely staff, so very helpful. Nothing was too much trouble. Bit further out of town but taxi only $1 and we also got a scooter.
par un voyageur
Publié le 9 nov. 2018 sur Hotels
Hotel was nice. Stayed on ground level with pool access. The room was pretty big. Staff were amazing and friendly. Also enjoyed the breakfast.
Location wasnt too bad. You can easily catch a taxi to the main strip or even walk.
The only negative would be that it was a little dirty. Bed sheets and pillow cases had stains on them.
Also they dont provide and hand towels for the bathroom which we had to request and they brought to the room straight away.
Overall a pleasant stay. Would stay here again.
Commentaires de Gestion de l’hôtel
28 nov. 2018 par Risma, Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback!
par un voyageur
Publié le 6 nov. 2018 sur Expedia
Staff were very helpful.
Breakfast is delivered to your room at your specified time, which is very convenient.
Location is great too.
Commentaires de Gestion de l’hôtel
28 nov. 2018 par Risma, Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback!
