Ratings based on 31 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 14, 2024 on Expedia
Staff are helpful polite and respectful but the property is away of everything
Comment from Hotel Management
Sep. 30, 2024 by Edy, Hotel Management
Dear Ms Lina, Warm greeting from Coconut Boutique Resort. Thank you very much and we are so glad to read your positif review. Looking forward to welcoming you for next reservation with outstanding Experience. Best Regard Coconut Boutique Resort. Management
by A traveller
Posted Aug. 25, 2023 on Hotels
Comment from Hotel Management
Sep. 2, 2023 by Ardi , Hotel Management
Dear Guest Warmest Greeting from Coconut Beautique Resort thank you for staying us. We apologize if there is any inconvenience. We will provide better service in the future. Thank you for taking the time to share your thoughts with us.
by A traveller
Posted Dec. 31, 2022 on Expedia
Room:
Great individual bungalows made out of wood. The bungalows were clean and spacious. The only downside is the bathroom. Bathroom is outdoor (surrounded by tall walls) which means lots of mosquito bites everytime you need to use the toilet, shower or sink.
Amenities:
A. The pool was nice and always clean. Staff were friendly, just keep in mind some have limited English.
B. We booked our rooms with breakfast. Breakfast consisted of 3 options only: western; Nasi Goreng (chicken fried rice with egg on top); mi Goreng (chicken fried noodles). Vegetarian substitute can be done. It comes with fresh made juice, fruit plate, coffee/tea and water. The first day we didn't get fruits. The third and fourth day we didn't get water. A bit odd there but could be due to whomever were on duty.
Location:
It's a bit remote so you will need to travel via car or motorbike everywhere. Walking is an option, however, not comfortable with the heat and rain.
Other: They help arranged a private island hopping your for us.
Comment from Hotel Management
Dec. 31, 2022 by Edy, Hotel Management
Deam Mr/s Kama and familyWarmest regard from coconut Boutique ResortWe thank you very for your stay and review of our Property.we do appologize for the breakfast issue and we will increase the menu and service quality also our Staff english capability.We are looking forward to welcoming you again at our property for better experience.Thank youBest regard
by A traveller
Posted Jan. 27, 2020 on Expedia
by A traveller
Stay at CocoNut
Posted May 18, 2018 on HotelsThe complimentary breakfast was not too my liking. However, I liked the A La Carte.
If you are a light sleeper there is a risk that you get woken up by nearby morning praying (I didn’t wake up).
Location is 10-15 minutes from Senggigi with taxi. Hotel is good for resting 1-2 days in my opinion
Comment from Hotel Management
Jun. 14, 2018 by Yohan, Hotel Management
Dear Christian,
Thank you for take the time to write us a review. However,it disappointment that some aspect of the hotel doesn't meet your expectation so it will give us the opportunity to improve. We appreciated about the A La Carte and our duty to improve the service as a hotelier . We do hope you will give us the opportunity to welcoming you back at Coconut Boutique Resort home.
Thank you
Best Regards,
Recommended
for Everyoneby A traveller from Canada
Beautiful oasis
Posted May 13, 2018 on ExpediaQuiet and cozy bit of paradise in an otherwise busy area. A quick taxi to many restaurants. Only 5point review would be the quality of the breakfast. Not really worth the 100,000 IDR but there wasn’t much other option. Staff were amazing and very accommodating
Comment from Hotel Management
Jun. 14, 2018 by Yohan, Hotel Management
Thank you for take the time to write us a wonderful review. We appreciated it regarding the quietness and coziness. Thank you for 5 point review of our breakfast. We'll improve the quality of our breakfast as soon as possible. Our staff members take their roles in our industry very seriously and try try,everyday,to provide that quality customer service,that our guest expect. We look forward to seeing you on your next trip to Coconut Boutique Resort home
Best Regards,
by A traveller from Melbourne
Posted Apr. 8, 2018 on Expedia
Stuff and hotel excellent although had 1 incident paid for club sandwich by pool and never received change even after asking for it. The mosque near by wakes you up at 4 AM every morning with very loud religious chanting through speakers and again at 6am then again later in day it’s that loud like it’s in the room with you.
Good coffee shop near by called gem food and coffee shop hotel is a distance away from everything so you need taxi or bike to get around
Comment from Hotel Management
Apr. 12, 2018 by Yohan, Hotel Management
Dear Gerald,
Thank you for taking your valuable time to write a wonderful review. We are very delighted to read your comments that you enjoyed your stay at Coconut Boutique Resort Lombok. We are grateful for your wonderful comments with regards to the staff and hotel meet your expectation. Very much appreciate your comments regarding of the changes and the mosque. . However, we appreciate you bring this issues to our attention and therefore giving us the opportunity to improve. I believe it will be a motivation to keep and maintain the personalize service, quality in all aspect include genuine in simplicity, We are looking forward to welcome you back at your second home Coconut Boutique Resort Lombok very soon.
Best Regards,
Yohan Andika
Recommended
for Everyoneby A traveller from Cleveland, OH
Nice Stay at Coconut
Posted Jan. 21, 2018 on Expedia
Pros: the pool and the service
Cons: the water in the shower had a faint sulfur smell which was unpleasant
Location: location not so good. Hard to find, and you have to make a u turn where there is a new ONE-WAY bridge.
Location not the best....we stayed in Senggigi first, and although the place wasn't quite as up-scale we enjoyed the location more.
Comment from Hotel Management
Jan. 30, 2018 by Saputra, Hotel Management
Dear Barb,
Thank you for taking your valuable time to write a wonderful review We are very delighted to read your comments that you enjoyed your stay in Coconut Boutique Resort Lombok. And we are grateful for your wonderful comments with regards to the Swimming pool and all services provided by our team meet your expectation. and Very much appreciate your comments regarding of the Location,Water in the shower. However, We appreciate you bring this issues to our attention and therefore giving us the opportunity to improve. I believe it will be a motivation to keep and maintain the personalize service, quality in all aspect include genuine in simplicity, We are looking forward to welcome you back at your second home Coconut Boutique Resort Lombok very soon.
Recommended
for Everyoneby A traveller
i love it
Posted Oct. 24, 2017 on Expedia
Pros: everything. comfy bed
Cons: the locations.
everything was so perfect excepts for the mosquitoes. can't do anything about it. the mosquito repellent the hotel provided didn't help
by A traveller
Very nice hotel in the middle of nowhere
Posted Sep. 3, 2017 on HotelsVery nice hotel with friendly staff. The problem is that you are in the middle of nowhere. The next beach is Seggigi Beach(5 kilometres), no resturants or bars in walking distance. The hotel should offer a kind of shuttle service. The charlets are actutally very nice, also the swimming pool is great. The breakfast is ok except for the a ls carte days. The staff is so kind and helpful!!
I would recommend for a short stay.