Note fondée sur 41 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,9 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 nov. 2023 sur Expedia
Très bon compromis, belle vue, et petit déjeuner très varié et très copieux.
Petit problème, les autocars des clients de l'hôtel font un bruit énorme la nuit, ils démarrent leur véhicule plusieurs fois et le laissent longtemps, et le matin ils klaxonnernt beaucoup pour leurs clients mais dérangent les autres clients de l'hôtel
Commentaires de Gestion de l’hôtel
4 déc. 2023 par Faizal Fuad, Gestion de l’hôtel
Dear Mr. AdilWarmest Greetings from Aston Sentul Lake Resort & Conference CenterOn this good moment, I would like to thank you for your nice review about our Hotel. It's my pleasure to have you here with us as our valuable guest. I hope your days with us were really wonderful and memorable as we always put our best to serve you.Once again thank you and see you again in on your upcoming stay with us in the near future.Warmest regard,Faisal FuadFront Office Manager
par un voyageur
단체 투숙객
Publié le 18 déc. 2023 sur Hotels단체 행사와 손님이 있어 쾌적하지는 않은 기간이었읍니다.
Commentaires de Gestion de l’hôtel
23 déc. 2023 par Faisal Fuad, Gestion de l’hôtel
Dear 단체 투숙객Warmest Greetings from Aston Sentul Lake Resort & Conference CenterOn this good moment, I would like to thank you for your nice review about our Hotel. It's my pleasure to have you here with us as our valuable guest. I hope your days with us were really wonderful and memorable as we always put our best to serve you.Once again thank you and see you again in on your upcoming stay with us in the near future.Warmest regard,Faisal FuadFront Office Manager
par un voyageur
Publié le 15 mars 2023 sur Expedia
Staff were all nice and friendly. There is a very little mini mart but close at 7pm. better to open until like midnight for the guests stay up late. Well that's why there is room service : )
Commentaires de Gestion de l’hôtel
30 mars 2023 par Management of ASTON Sentul Lake Resort, Gestion de l’hôtel
Dear Natsuki San, Thank you for staying with us and We have noted your comment. We’re so glad you love to stay with us . Can’t wait to have you again in the nearest future! Regards, Management of ASTON Sentul Lake Resort & Conference Center
par un voyageur
Publié le 10 juill. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
30 mars 2023 par Management of ASTON Sentul Lake Resort, Gestion de l’hôtel
Dear Ibu Dian Martha, Thank you for staying with us and give a good rating. We’re so glad you love to stay with us . Can’t wait to have you again in the nearest future! Regards, Management of ASTON Sentul Lake Resort & Conference Center
par un voyageur
Publié le 10 mai 2022 sur Hotels
가족 아이들과 가는거 외에는 그냥 그랬습니다
Commentaires de Gestion de l’hôtel
11 janv. 2023 par ASTON Sentul Lake Resort & Conference Center, Gestion de l’hôtel
Dear Mr. Weonwoo,Thank you for staying at ASTON Sentul Lake Resort & Conference Center. We appreciate your constructive feedback, we will improve our service and facilities.Looking forward to have you again in the future.Best Regards,Management ASTON Sentul Lake Resort & Conference Center.
par un voyageur
Short trip for family
Publié le 1 déc. 2021 sur HotelsWe are having gate away and so far the covit protocol is quite good in this hotel, it’s clean and the staf is friendly and very informative….
Commentaires de Gestion de l’hôtel
30 mars 2023 par Management of ASTON Sentul Lake Resort , Gestion de l’hôtel
Dear Sir/Madam, Thank you for staying with us and give a good rating. We’re so glad you love to stay with us . Can’t wait to have you again in the nearest future! Best Regards, Management of ASTON Sentul Lake Resort & Conference Center
par un voyageur
Publié le 2 mai 2021 sur Expedia
Nice location outside Jakarta for short getaway.
Commentaires de Gestion de l’hôtel
3 juin 2021 par Management of ASTON Sentul Lake Resort , Gestion de l’hôtel
Dear Sir/Madam,
Thank you for staying with us and give a good rating. We’re so glad you love to stay with us .
Can’t wait to have you again in the nearest future!
Best Regards,
Management of ASTON Sentul Lake Resort & Conference Center
par un voyageur
Publié le 3 mars 2020 sur Expedia
This property was a huge disappointment for me. The place looked nothing like in the photos. The photos are edited way too much and gives off the wrong impression. The price for this property was also way too high (compared to our other options). We only picked this property because we trusted these photos.
We also booked queen beds and was told at the counter they had no option but to switch us to 2 single beds. We checked in at around 2:30pm, which means this wasn't due to the fact that we came late. The lady was also extremely impatient and rude. She kind of had the attitude of "yeah that's too bad. if you don't want the small beds you are welcome to leave".
The breakfast restaurant was way too small for this establishment too, so it got way too crowded. It basically was not able to serve everyone.
Commentaires de Gestion de l’hôtel
3 mars 2020 par Albert Siregar, Gestion de l’hôtel
Dear Our Beloved Guest,
Warmest greeting from Aston Sentul Lake Resort & Conference Center.
Thank you for sharing your experience during your stay with us and we are really sorry for what you've been through.
We do apologize for your unpleasant experience regarding our services. We realize that there is much more concern to be developed and to be improved, and we are committed on doing our best to reach the goal providing the best to our Guest.
We hope we still can welcome you back to Aston Sentul Lake Resort & Conference Center on next visit.
Best Regards,
Albert Siregar
General Manager
par un voyageur
Publié le 1 mars 2020 sur Hotels
가족 여행하기 좋은곳.
Commentaires de Gestion de l’hôtel
27 mars 2020 par Albert Siregar, Gestion de l’hôtel
Dear Mr. HAN JUN,
Thank you for sharing your review during your stay at ASTON Sentul Lake Resort & Conference Center. We are glad to know that you enjoy your stay with us.
We look forward to welcoming you back to Aston Sentul Lake Resort & Conference Center.
Best Regards,
Albert Siregar
General Manager
par un voyageur
Publié le 15 févr. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
3 mars 2020 par Albert Siregar, Gestion de l’hôtel
Dear Our Valued Guest
Warmest Greeting from Aston Sentul Lake Resort and Conference Center.
Thank you for sharing your feedback with us.
It’s an honor for us that you have a lovely experience.
For your next visit, it would be appreciated if you tell us more about more what you feel about us.
Looking forward to welcome you back again.
Sincerely,
Albert Siregar
General Manager
