Avis Grumeti Migration Camp

Thank you so much for taking the time to review Grumeti Migration Camp. We certainly make every effort to deliver a personalized service to our guests and it is rewarding and encouraging to receive praise such as yours to our staff members at the camp. However, we are disappointed to learn that we did not meet your high expectations as here at “Grumerti Migration Camp” the principal of customer care to our valued guests and their satisfaction is our priority at all times. As much as we like fulfilling our customers’ requests I am afraid, the Ngorongoro Circuit you insisted at a very last minute was not in our offer. On a point of note since we are located in the remote part of Serengeti National Park, all the activities we offer require pre-booking. Hence, the very first time you booked your accommodation through Expedia, we immediately made an approach to you if you required us to pre-book or provide you with any extra services which is when you got back to us stating the extra activities you wished to book with us and we initiated your request accordingly and got back to you with the confirmed day to day itinerary by return which was in agreement between us. However, we felt to assist and sincere in wishing to serve you with a quote for your last minute request for the day trip to Ngorognoro as it would have been a challenge to have this booked with a different source as in the bush it would have not been any easier to get someone provide this service last minute unless it was pre-booked. For this we had to approach the costing department and hence the delay occurred to get back to you. However, when a quote was shared with you with a thorough breakdown on the cost you found it to be exorbitant. It was indeed a pleasure to have you as our guest and we look forward to another opportunity to host you at our property.