Note fondée sur 15 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,3 Service et personnel
3,4 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Déçue des chambres
Publié le 25 août 2022 sur HotelsTres Beau cadre de l’hôtel mais les chambres sont à refaire
L’isolation est nulle , l’état des chambres vieilles
L’électricité est coupée vers 22h et aucune wifi dans la chambre
Pour le prix des chambres les prestations ne sont pas justifié
Commentaires de Gestion de l’hôtel
25 août 2022 par aka, Gestion de l’hôtel
Dear Guests thanks for your comments,Regarding the electricity we do give the prior information about cutting off time and also we allow the guests to add up the cost of electricity if they want for full time. In view of WIFI it all depends on the electricity so it will be on during the time generator is running. Our services are improving and we will make sure everything will be in a good manner.
par un voyageur
Publié le 5 août 2024 sur Expedia
Enjoyed the feeling of the traditional lodge.
Commentaires de Gestion de l’hôtel
6 août 2024 par Ajay, Gestion de l’hôtel
Dear Guest Thank you very much for your review. Your feedback is extremely valuable to us, as we strive to improve with each and every feedback we receive. Very appreciate and thrilled to receive a very positive feedback from our valuable guest this positively encourage the team and increase their energy for endure improving, with 200 % marks will drive to additional level.Please reach out us directly we believe that you will give us another opportunity to be at your service in future, so that we are able to show the enhancements.It would be such a pleasure to personally welcome you backPlease Take care stay safe.Kind Regards
par un voyageur
Schöne Lodge, aber miserabel gemanaged
Publié le 9 sept. 2023 sur HotelsSehr schönes altes Hotel, freundliche Mitarbeiter.
Obwohl 3 Monate vorher über Hotel.com gebucht wusste niemand von unserer Anreise, wir konnten um 16:00 nicht ins Zimmer da nicht fertig, ich musste nachweisen dass ich bereits gezahlt hatte, Bademäntel wurden nicht zur Verfügung gestellt.
Mit Abstand ungepflegtester Pool mit braunem dreckigem Wasser (und wir hatten auch BilligUnterkünfte), Strom und WLAN nur zu bestimmten Zeiten (Nachmittags, nach 24 h gab es weder Strom noch WLAN). An der Bar/Abendessen musste man bar ohne Quittung bezahlen.
Essen war entteuschend bis auf Nachtisch, Salat, auf Kantinenniveau.
LunchBox statt Mittagessen wurde nicht wie bestellt bereitgestellt.
Commentaires de Gestion de l’hôtel
7 oct. 2023 par GGM AJAY BAHL , Gestion de l’hôtel
Dear Guest Thomas Thank you very much for your review. Your feedback is extremely valuable to us, as we strive to improve with each and every feedback we receive. Deeply regret the incontinence which spoiled your stay at Seronera Wildlife lodge.Feedback from our valuable guest this defiantly encourage the team and boost their energy for continue improving.We believe that you will give us another opportunity to be at your service in future, so that we are able to show the improvements.It would be such a pleasure to personally welcome you backKind Regards Ajay Bahl Group General Manager
par un voyageur de Collaroy
Publié le 13 oct. 2022 sur Expedia
par un voyageur
Publié le 15 sept. 2021 sur Expedia
Accommodation in the park is very expensive. Please take the apportioned park fees in to account.
However, if you stay in the park, this place is recommended with an awesome view, very friendly staff, spotless and an real Africa Safari feeling. Recommend
par un voyageur
WORST TRAVEL EXPERIENCE IN MY LIFE
Publié le 30 déc. 2020 sur HotelsI urge americans to steer clear of this place. This stay was something out of a horror movie. I booked and paid on hotels.com in which the owner claimed her never got. Allowed me to “stay” as a courtesy but literally hounded me around the property for proof of payment. Upon checkout, my safari company received an eerie call 2 hours later in which the safari guide told me that the hotel needed me to go to ARUSHA to show proof of payment!! Imagine being in the middle of africa and having to go to an office in the middle of a foreign city to show a receipt that I knew they had. My safari company made it seem as if the hotel was not going to let me leave town without showing them. Safari company had to derail the tour (I was with 6 other people) to go inside an office located on the 3rd floor in some shoddy area where the “accountant” pretty much tried to shake me down and asked “So what are we going to do Ms.Knight) as if she wanted me to pay some ransom money to be left alone. I let her know in some nice words Im not some stupid american and you can’t extort me. NEVER AGAIN will I stay with this company. This ordeal left a sour taste FOREVER. Owner still has not responded months later. The people that work in the hotel (chef, porters, etc) are nice but the accommodations were not comfortable (bed felt like concrete, no hot water and the owner is a SCAMMER). Beware!!!
par un voyageur
Publié le 3 janv. 2020 sur Hotels
The lodge is very run down and cannot be 4 stars at all. It’s a shame because it has an amazing location but it’s not a clean and comfortable stay at all.
par un voyageur
Publié le 25 déc. 2019 sur Hotels
par un voyageur
Publié le 23 déc. 2019 sur Hotels
par un voyageur
Publié le 29 nov. 2019 sur Expedia
die zentrale Lage in der Serengeti. Sehr freundliches Personal. Tolle Tierwelt direkt vor der Tür. Etwas in die Jahre gekommenen.
