Note fondée sur 50 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,6 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Fantastic stay, brilliant staff, lovely food. Would recommend and return
Commentaires de Gestion de l’hôtel
13 sept. 2024 par CRM Department, Gestion de l’hôtel
Dear Ramdeep;Thank you very much for taking your precious time to vote our Resort with these words.We would be very delighted to welcome you again in future in Cornelia Hotels Golf Resort & Spa. With kind Regards;CRM Department
par un voyageur
Concierge lost my luggage, made me lose my flight
Publié le 31 août 2024 sur HotelsI arrived with my wife and toddler son after 12 hours journey to check-in to our booked Partial Sea View Room, the receptionist said our booking was upgraded to a junior suite but it is located outside the main building
We thanked him and walked out to the suite which surprised us that it consists of 3 scales floor, connected to each other with 2 stairs, each one with 3 high-stoned steps which is really dangerous for our baby who is already mentioned within our booking with his age
I called the reception and informed them of this and told that we really thank them again but we want to downgrade our booking to our pre-booked reservation, they said that they can not, and they upgraded our booking because they gave our room to someone else and this is what they have now and we have to stay at the suite!
Few minutes later we found that the bed is broken, the staff said even if it is broken, we have to stay at the same suite until tomorrow at least because they don’t have any other option
After a long discussion they found another one just few meters away! I insisted that it is still dangerous for my kid but the receptionist was rude enough to say this what we have, you can do whatever you want to!
After talking to the management, we were moved to our booked room the next day.
A room with two walls of hardened-glass pieces which transfers all the corridor light inside the room, requesting them to do something for 3 times, they covered it after I wrote it on a google review!
Commentaires de Gestion de l’hôtel
2 sept. 2024 par CRM Department, Gestion de l’hôtel
Dear Tarek;As Cornelia Hotels Golf Resort & Spa we would like to wish you a great day. Regarding your comments;Explanations for each of your comments were made by our colleagues during your stay at the hotel. However, we kindly inform you that your comments have been forwarded to the responsible departments and senior management.We would be delighted to accommodate you again in the future.Kind regards;CRM Department
par un voyageur
Publié le 26 août 2024 sur Expedia
Although rated as a 5 star, it’s no more than a 3 star. Biggest disappointment was the range of food, despite having various food themes, it’s very much based around beef. On the plus side the staff were very accommodating, the pools were amazing , the hotel was close to Balek shopping , but limited for eating out, summary - if you’re looking for a family holiday with an upgrade from butlins with amazing weather then it’s ideal
Commentaires de Gestion de l’hôtel
27 août 2024 par CRM Department, Gestion de l’hôtel
Dear Priya;As Cornelia Hotels Golf Resort & Spa we would like to wish you a great day. Your evaluations are very important for us in terms of improving and developing our hotels, assessing our personnel accurately, analysing whether our quality-focused understanding of service adapted for our valuable guests has been implemented and adding value to our facilities. We believe in high-quality service and are always grateful for your very valuable comments; we thank you for kindly sparing us your precious time. We would be delighted to accommodate you again in the future.Kind regards;CRM Department
par un voyageur
Geweldig verblijf, goed resort
Publié le 12 août 2024 sur HotelsGoed gerund hotel, alles in orde. Nette kamers, hygiëne, service, ontvangst, eten.
Ze mogen wel investeren in een parkeer mogelijkheid voor elektrisch opladen van autols. Tegenwoordig zijn er zoveel bedrijven en hotels die dit doen.
Commentaires de Gestion de l’hôtel
13 août 2024 par CRM Department, Gestion de l’hôtel
Dear M;First of all we as the family Cornelia Hotels Golf Resort & Spa would like to wish you a very well day!We are very glad that you were satisfied with room, cleanliness, hygiene, service, Reception and food.We are looking forward to welcome you again at our resorts.With kind regards,CRM Department
par un voyageur
Publié le 10 août 2024 sur Expedia
The hotel and staff made this holiday, they were really helpful and we were lucky we were upgraded to a quieter area near the individual swim up pools, otherwise the rooms we’d paid extra for in the main building weren’t very nice at all and noisy I’d imagine. The food wasn’t that great, and the restaurant/buffet experience was a bit of a stressful, noisy melee, and it wasn’t the fault of the hotel, but you had to pay extra (£60 for the four of us) if you wanted to eat in the ‘á la carte’ restaurants which Expedia hadn’t pointed out to us!
Commentaires de Gestion de l’hôtel
12 août 2024 par CRM Department, Gestion de l’hôtel
Dear Samuel;As Cornelia Hotels Golf Resort & Spa we would like to wish you a great day. We are very glad that you were satisfied with the hotel staff and their helpfulness.Regarding the lack of information about the additional fee for visiting A’la Carte Restaurants on the Expedia website;First of all, we would like to thank you for sharing this information with us. We inform you that a request to add the information you provided was sent by us to the Expedia website in order to update and provide our guests with more relevant and expanded information.We would be delighted to accommodate you again in the future.Kind regards;CRM Department
par un voyageur
Publié le 10 août 2024 sur Expedia
Ok accommodation and grounds, the staff were lovely but the food was a bit disappointing unless you paid the extra £15 per person to dine in the ‘á la carte’ restaurants which Expedia hadn’t pointed out, not really fair on an ‘all-inclusive’!
Commentaires de Gestion de l’hôtel
12 août 2024 par CRM Department, Gestion de l’hôtel
Dear Claire Louise;As Cornelia Hotels Golf Resort & Spa we would like to wish you a great day. We are very glad that you were satisfied with accommodation, grounds and the staff on the site.Regarding the lack of information about the additional fee for visiting A’la Carte Restaurants on the Expedia website;First of all, we would like to thank you for sharing this information with us. We inform you that a request to add the information you provided was sent by us to the Expedia website in order to update and provide our guests with more relevant and expanded information.We would be delighted to accommodate you again in the future.Kind regards;CRM Department
par un voyageur
Publié le 3 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 août 2024 par CRM Department, Gestion de l’hôtel
Dear Diane;Thank you very much for taking your precious time to vote our Resort.We would be very delighted to welcome you again in future in Cornelia Hotels Golf Resort & Spa. With kind Regards;CRM Department
par un voyageur
Publié le 31 juill. 2024 sur Expedia
N/a
Commentaires de Gestion de l’hôtel
1 août 2024 par CRM Department, Gestion de l’hôtel
Sn. Serdar;Değerlendirme puanınız için teşekkür eder, en kısa zamanda sizi ve ailenizi tesislerimizde tekrar ağırlamaktan mutluluk duyarız.Saygılarımızla,CRM Department
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par CRM Department, Gestion de l’hôtel
Dear Anonymous;Thank you very much for taking your precious time to vote our Resort.We would be very delighted to welcome you again in future in Cornelia Hotels Golf Resort & Spa. With kind Regards;CRM Department
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 juill. 2024 par CRM Department, Gestion de l’hôtel
Dear Pablo;Thank you very much for taking your precious time to vote our Resort.We would be very delighted to welcome you again in future in Cornelia Hotels Golf Resort & Spa. With kind Regards;CRM Department
