Note fondée sur 37 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par RMA de äris
Bien sous tous rapports
Publié le 25 nov. 2013 sur HotelsTrés bon séjour dans cet hotel. Un seul regret est de ne pas avoir séjourné dans l'hotel même car après les massages ou Hammam, il faisait frais de retourner dans notre chambre située à l'extérieur.
Commentaires de Gestion de l’hôtel
13 mars 2017
Dear guest,
Thank you for taking the time to share your feedback.
We appreciate all forms of guest feedback, and through constructive comments we are able to continually improve our services and facilities for our guests.
We hope that we will have the opportunity to welcome you back to the Gloria Golf Resort in the future
Best regards
Recommandé
pour Couplespar veronique de Morbihan, France
endroit enchanteur pour tout type de sejour!
Publié le 13 juill. 2013 sur Expedia
Pour : le cadre :la verdure les petites villas la situation loin des barres hotelieres
Contre : un peu trop de russes en familles...
Emplacement : excellent!
excellent ressort tres beau site activites sportives nombreuses tres bon spectacles le soir buffets variespoissons frais tous les jours!bref une semainede vacances au top! sejour un peu trop court on le saura pour la prochaine fois!un
Commentaires de Gestion de l’hôtel
13 mars 2017 par CRM Team, Gestion de l’hôtel
Dear guest,
Many thanks for your review and choosing our hotel.
We were pleased that you stay satisfied with vacation.
Hope to see you next time in Gloria Hotels&Resorts.
Best Regards,
Recommandé
pour Famillespar Couples de France
Superbe ..
Publié le 3 juill. 2012 sur Expedia
Pour : Paysage magnifique
Contre : Rien
Emplacement : Bien placer
Superbe hotel , on etait en couple , hotel utot destines aux familles avec bebe et enfants , mais le service est exellent , la cuisine bonne , et beaucoup d'animation en soiree pour les adultes quand meme , je recommande vivement cet hotel a tout point de vue .
Sabina
Commentaires de Gestion de l’hôtel
13 mars 2017 par CRM Team, Gestion de l’hôtel
Dear guest,
Many thanks for your review and choosing our hotel.
We were pleased that you stay satisfied with vacation.
Hope to see you next time in Gloria Hotels&Resorts.
Best Regards,
par un voyageur
Publié le 22 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2023 par Mustafa Serbetcioglu, Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback!
par un voyageur
Publié le 8 mars 2021 sur Hotels
Commentaires de Gestion de l’hôtel
8 mars 2021 par Mustafa Serbetcioglu, Gestion de l’hôtel
Dear guest, Thank you for taking the time to share your feedback. Best regards
par un voyageur
Publié le 28 août 2020 sur Expedia
Commentaires de Gestion de l’hôtel
8 mars 2021 par Mustafa Serbetcioglu, Gestion de l’hôtel
Dear guest, Thank you for taking the time to share your feedback. Best regards
par un voyageur
Глория Гольф 2019
Publié le 28 août 2019 sur HotelsПревосходная кухня! Прекрасный ландшафт, очень ухоженная территория. Garden корпуса требуют ремонта номеров и более тщательной уборки, ковролин и матрацы требуют замены. Репертуар вечернего шоу следует расширить, так как многие приезжают не первый год - не интересно смотреть одно и то же. Но в целом - Очень Хорошо.
par un voyageur
Publié le 13 juin 2019 sur Expedia
Amazing place to stay. Food was excellent and there were many options for bars and pools. Kids loved the water slides and while they didn’t go into kids club the facilities they had were great
Commentaires de Gestion de l’hôtel
18 juin 2019 par Mustafa Şerbetcioglu, Gestion de l’hôtel
Dear Guest,
Thank you very much for taking the time to leave us a review. We appreciate your positive words about the our services and Aquapark.
We hope to have the pleasure of welcoming you back again on your next holiday.
Best Regards,
par un voyageur de London
Up and Down but overall a Bad Experience
Publié le 18 sept. 2018 sur Expedia
Pour : It's facilities and the animation crew was great along with some of the Reception staff.
Contre : The selection of food could be improved along with the Hotel revising its concept of customer relationship management.
Emplacement : The town centre of Belek is not that far away but you would need a taxi / car to get there. Not much to do in the town apart from shopping.
The Hotel and its facilities are good however I encountered several very disappointing and serious issues as described below; in addition I found the food selection to be low compared to other Hotels I have visited in the region.
The problems encountered during my stay are as follows:
1) Upon arrival the Junior suite was not as described in Expedia. Single separate beds were specified whereas upon arrival I was informed that no suite room of any kind had single separate beds. The Hotel blamed Expedia and vice versa. The result, I was made to wait 4 hours at reception after a long and arduous journey until a standard room was finally allocated; in effect I lost a full day as I entered the room @ 18:00
2) I was to be paid a refund for downgrading to a standard room but was awarded far less than the difference in the price of rooms displayed at the time of booking; I have raised this as a complaint with Expedia
3) The standard room allocated had a bad damp smell and my friend and I had to move to another room after 2 days
4) Last but not least and worse of all is that both of us suffered food poisoning on our last night. Hospital reports were sent as proof but these were dismissed by Gloria with a standard response received that was sent to another guest who suffered the same several years ago. Subsequent messages for updates etc. have been ignored by the Hotel. Considering you can't eat anywhere else I am dumbfounded to say the least
My recommendation - STAY AWAY
Commentaires de Gestion de l’hôtel
25 sept. 2018 par CRM Manager, Gestion de l’hôtel
Dear Expedia users,
We would like to thank our guest for reviewing our Hotel. But would like to clarify the issues our guest have mentioned.
First of all on our website and on Expedia all information regarding our rooms and amenities are clearly describe it is written that the Junior suite has 1 bedroom with French bed. Due to the inconvenience our guests had with this situation we have provided as quickly as possible a solution for them. They were not satisfied with the room and a room change was also arranged for them.
Regarding the wrongly accusation of food poising our guests had emailed us about this complaint all information and investigation was done by our side. We have provided our guests the results of our analyses. We have contacted the doctor and received the information that the diagnosis was not food poising but all this was not sufficient for them and they have threatened to write reviews as they have done here. We have provided our guests information about our standard conducts and how often controls are performed by authorities and of course this information will be the same as previous years. This does not mean that we give our guest standard responses.
We appreciate all forms of guest feedback and through constructive comments we are able to continually improve our services and facilities for our guests but we would like to point out that we do not accept the accusation of our guest.
Best Regards,
par un voyageur
Turkish Felight.
Publié le 4 juin 2018 sur HotelsSecond time at this hotel, and going again in September (golf). Overall it is excellent with attentive staff good food with plenty of choice and premium drinks. Only downer is the 'champagne' which is a very flat white wine. Could really do with using Cava.. Lovely grounds with shade and trees. Plenty of space and a beautiful beach and pier with bar.
Commentaires de Gestion de l’hôtel
11 juin 2018 par CRM MANAGER, Gestion de l’hôtel
Dear Guest,
As Gloria Hotels and Resorts we are very pleased to read your wonderful review following your recent stay at our hotel. On the other hand we want you to know that your criticism was addressed to the management team.
It will be pleasure for us to welcome you again at Gloria Hotels in the near future.
Best wishes,
