Note fondée sur 7 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
3,8 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
A éviter absolument en hiver !
Publié le 26 juill. 2023 sur HotelsSachez que les chambres ne sont pas chauffées et pire encore pas étanches, ni au vent, ni au sable. Ce qui signifie que comme les lits ne sont pas équipés de matelas chauffants ni de bouillottes comme cela se fait dans la plupart des lodges, vous devez essayer de dormir avec moins de 10 degrés dans la chambre et être prêts à ne pas pouvoir vous laver. Pire encore, si le vent souffle fort, ce qui ne semble pas aussi exceptionnel que le prétend le propriétaire, attendez vous à ce que votre lit soit envahi par le sable (cf photos), votre visage maculé, vos oreilles, votre nez et même votre bouche remplis de sable, et à tousser toute la nuit ! La cerise sur le gâteau, c’est que lors de notre départ personne n’a même pris la peine de s’excuser pour les conditions d’hébergement déplorables et le propriétaire était introuvable. Quand nous nous en sommes plaints auprès du propriétaire à notre retour en France, le sourire d’accueil a disparu, laissant place à un mépris condescendant et même des insultes dans un email qui a suivi, dans lequel il nous a qualifiés de « mesquins et égoïstes » !!!
Le propriétaire s’en remet à Dieu pour les circonstances climatiques, pourquoi pas, mais il appartient bien au propriétaire d’un lieu d’assurer que ses clients bénéficieront des conditions d'hébergement qu’il leur a vendues, donc, a minima une chambre chauffée et isolée, et de les dédommager dans le cas contraire. 1200 € pour 2 nuits dans le froid et le sable, ce n'est vraiment pas acceptable !
Commentaires de Gestion de l’hôtel
26 juill. 2023 par Leana, Gestion de l’hôtel
Good day Unfortunately your complete ignorance is showing through this review. During your stay at our lodge we had severe weather conditions that only comes past once in many years. We had gale force winds up to 100knots per hour everywhere in the south western and western parts of Namibia. It was so bad that warnings were issued by the weather departments. You would definately not have found ANY lodge in our area and most probably in Namibia that would have been able to withstand these types of conditions. Our staff worked around the clock - as you know - trying to keep the rooms as clean as possible. Dust free - in 100knot winds is simply impossible. We have air-conditioning in the rooms which both heats and cools - and if only you brought this to our attention - we could have showed you how to operate the air conditioning properly. Again - we are thankful that at least ALL our other guests that did stay with us saw the emmense work that both staff and management put into place trying at least to give our guests some form of comfort. I wonder what your review would have been like had you stayed in one of our neighbouring lodges where the rooms were damaged to such an extent where guests could not stay in them anymore and had to be moved to other lodges. And we remain steadfast in our opinion that your review and the mail you wrote to us is petty. If you at least made the least bit of effort to investigate the weather conditions we had - you would have seen that it is definitely NOT something we deal with on a regular basis . With this then we end this chapter and continue to serve and look after our guests whom appreciate beauty, see the dedication that our staff have and do not shout for a refund for something as rediculous as this.
par un voyageur
Beautiful lodge with friendly, helpful staff.
Publié le 4 janv. 2024 sur HotelsA lovely two night stay, which included a sunset drive and a full day out in the desert which was made very interesting, fun and pleasant by Enos, who was extremely knowledgeable about the environment. On both occasions, we had tables set with white cloths, chairs, good cutlery and crockery and we sat on comfortable chairs, all of which were set out on kilims. The staff were friendly and helpful and the rooms were comfortable and clean. The only thing that would prevent us from returning was the road from Swakopmund to the Lodge, which is no fault of the lodge. If you can, fly in!
par un voyageur
Publié le 24 nov. 2022 sur Hotels
Wunderschöne Lodge mit absolutem Erholungswert und sehr gutem Essen. Einmalige Lage!
Commentaires de Gestion de l’hôtel
24 nov. 2022 par Leana, Gestion de l’hôtel
Good day BarbaraThank you so much for your beautiful review. We are really so happy you enjoyed your stay with us.
par un voyageur
Publié le 24 nov. 2022 sur Expedia
Exceptional! I did a lot of research before deciding on Hoodia. This is near perfection. Wonderful staff, stunning location, excellent food, and stylish decor all pulled together thoughtfully. The customer service booking was also superb. While I booked via Expedia, I was also in touch directly. Other lodges were not helpful in answering questions. Stay at least two nights and add a third if you want some time to relax.
Commentaires de Gestion de l’hôtel
24 nov. 2022 par Leana, Gestion de l’hôtel
Hi HeleneI am really so happy that you enjoyed your stay with us. Was great having you there!
par un voyageur
Publié le 4 nov. 2022 sur Expedia
Absolutely amazing experience! Can’t recommend this place enough!!!!!!
Commentaires de Gestion de l’hôtel
5 nov. 2022 par Leana, Gestion de l’hôtel
Hi JenniferThank you so much! We are so happy you enjoyed your stay!
par un voyageur
Publié le 19 oct. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
5 nov. 2022 par Leana , Gestion de l’hôtel
Hi JoseWe are so happy that you enjoyed your stay!
par un voyageur
Publié le 21 mars 2021 sur Expedia
Sehr geschmackvoll eingerichtetes Haupthaus, Dinner hervorragend, Bungalows könnten etwas größer sein.
