Note fondée sur 43 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 avr. 2019 sur Expedia
par un voyageur
Publié le 27 févr. 2019 sur Expedia
Unique : localisation; vue exceptionnelle et le calme
par un voyageur
Le luxe en plein désert
Publié le 23 févr. 2018 sur HotelsHôtel exceptionnel
Le luxe en plein milieu du désert
Excellent service
Très bonne table
par un voyageur de France
Hôtel trés bien dans l"ensemble
Publié le 6 sept. 2016 sur HotelsHôtel très bien, personnel très sympathique.
L'accueil n'est pas terrible! très froid et pas commercial.
Chambre très confortable et calme.
Restaurant excellent en soirée.
par un voyageur
Publié le 23 mai 2024 sur Expedia
This is right out of a fantasy. The architecture truly makes you feel like you are in a Moroccan Palace. The grounds were well kept, the pool was immaculate, And the staff could not have been more attentive. They greeted us at our car as we pulled up and insured every need was taken care of. They maintain a watering hole that attracts oryx which makes for a fun pastime, watching them wonder near the grounds. At Sunset, all the guests gather near the watering hall, and the staff sets up a bar so everyone can enjoy views of the sunset together. Then we moved over to the neighboring dining room for an excellent five course meal with incredible service. The room itself was immaculate. The bed was comfortable, and all the amenities such as electricity, hot water, and Wi-Fi, were readily available. This truly was a highlight of our trip and we would recommended it when staying in the Sussusvlei area.
par un voyageur de Brunswick
Publié le 14 mai 2024 sur Expedia
Nice staff, very friendly
par un voyageur
Publié le 21 avr. 2024 sur Expedia
Super dort, kleine Oase. Gerne wieder
par un voyageur
Publié le 8 avr. 2024 sur Expedia
Most reviewers will comment about how this lodge is like an Arabian castle and is an oasis in the desert. It is undoubtably very impressive, but it has some shortcomings to be aware of before making a booking.
1. We stayed for 2 nights and there was no hot water in our room. Reception arranged for maintenance to come.and he said the hot water storage is insufficient for all the guests, so if you are late having a shower, or a guest decides to take a leisurely long soak, you get cold water. THIS ISN'T GOOD ENOUGH. We didn't have showers for 2 days, having to boil water in an electric jug and wash at the sink - in a supposedly 5 star hotel.
2. The internet is woeful. There was no signal in our room and in the reception area, where I was told it was best, I clocked it at 2.5 Mbps - barely adequate to open an email. There are no TVs in the rooms, by the way, so bring a book.
3. I am a vegetarian. I advised the hotel of this by email in advance. When I arrived, I completed the registration form dietary field with 'vegetarian'. When I went to the restaurant for dinner, the set menu offered me a choice between beef and pork. Evidently, reception doesn't read the hotel registration form, as the kitchen was unaware I was vegetarian and it caused considerable consternation. To the chef's credit, he put some meals together, but I really felt like I was being a nuisance.
So, while this hotel is nice to look at, it really needs to lift its game and I wouldn't stay there again.
par un voyageur
Publié le 8 avr. 2024 sur Hotels
par un voyageur
Publié le 24 mars 2024 sur Expedia
This is a very beautiful property, an actual castle, no 3! There were the most spectacular sunrises & sunsets, staff were wonderful. The only issue we had was there was no AC at night & the rooms were very hot & with animals nearby we didn’t feel safe opening windows (no screens)…. we couldn’t sleep either night we were there.
