Avis Galleon Villas by Hello Cayman Vacation

What a great review and such positive comments. Thank you - thank you! So glad you chose to stay with one of my villas and I hope if you can return again, you will stay w/ me again. We enjoyed having you as our guests and so happy that you had such a fantastic time. Come back!!

That is great news and am so glad to hear that you are loving your stay. Hope to see you again and I would always be happy to host you in the future. Thank you,

Great and thank you for staying with Galleon Villas - Hello Cayman Vacation Rentals and I hope to see you again!

Thank you for choosing Galleon Villas and Hello Cayman. I appreciate your business and hope to see you again. Thank you,

Hi there! It was great meeting you and your family. I wish you could have stayed longer too, but I understand you needed a larger spot. We do have 3 bedroom units + 2.5 bedroom units which both would be perfect for your family. Short stay but sweet; Right? Thank you again and I really hope to see you again on your next trip; don't wait so long. Thank you,

Thank you and hope you enjoyed your stay. Looking forward to seeing you on your next visit. Thank you,

Thank you for your review and rating. Hope you are or have had a nice time and thanks for staying with Galleon Villas - Hello Cayman.

Hi and thanks for your comments and feedback.Hope you had a great time, it was nice meeting you and hope I will hear from you again. Thank you,

Hi and thank you for your time in writing your comments and review. I am very sorry you felt my communication was poor. I have taken the time to go back and look at our exchange of emails and we had 5 at least. I re-read each email and there was never any mention about beds, only that you wanted 4 keys to the villa and I had explained that I would have 2 sets of keys for you. I had reached out to you several times prior to your arrival to get your flight arrival information, also to send you your check in instructions. I had sent you another email asking what type of complimentary beverage you would like and you and replied to that email, so I felt our communication had been very good. When your booking came thru, it just came thru as an ocean front 2-bedroom unit. There was no promising of ground floor nor bedding. Each unit is individually owned; therefore, each unit has different bedding. I do my very best to try and accommodate each of my guests' requests but sometimes, it's just not possible. Going thru your prior communications I saw nothing from you indicating that you needed 1 King and 2 twins. I try and be very transparent and honest with my guests, if I had seen this request and knowing what type of bedding the unit had, I would have certainly emailed you ahead of time and told you so that you weren’t surprised or shocked. But there was no mention of this via our email conversations. When you said you needed an extra bed that is why I offered the rollway in which was declined. After I spoke to your 2 other guests that were sharing the Queen bed, I honestly thought they were ok with it. Or at least that is what they led me to believe. When a booking comes in via Expedia/Hotel.com, the system automatically assigns it a unit, it does not differentiate with the beds. As stated, you book a type of unit, ocean front, then everything else is on request. Each of my units are individually owned, have been completely remodeled, redone and are very well appointed, furnished and taken care of. Because each of my units are also individually owned, that owner chooses the types or type of bedding he/she has in that villa. After the many emails from Hotels.com (Expedia) and yourself, I was able to move bookings around and offer you the option of another 2-bedroom ground floor ocean front unit that you could move into the next day. Yes, there is a wall on one side of the unit which many people enjoy as it offers privacy but on the other side, is a full front ocean front walk out. This unit would have had the bedding that you had requested and the location is loved by many plus not to mention the unit is in pristine condition. I am truly sorry that having the wrong bedding ruined your vacation. Everyone can promise things, but just because someone promises something doesn't mean it's going to happen/be available due to varying circumstances. I am sorry if there was "confusion" on what you were booking. The booking was for a 2-bedroom ocean f

Thank you for your great rating, hope you had a wonderful time and will think about returning and if you do hopefully book again with me! Thank you!