Note fondée sur 881 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,8 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 nov. 2023 sur Expedia
very clean, love the colours in the room, the turtles and iguana.
Commentaires de Gestion de l’hôtel
7 nov. 2023 par Diego Lemasson, Director of Operations, Gestion de l’hôtel
Dear Therese, Thank you for taking the time to share your feedback at our resort. It's wonderful to know that your room met your expectations in terms of cleanliness and design. Thank you for choosing to spend your vacation with us, and we hope to welcoming you back in the future.
par un voyageur de miami beach
Publié le 15 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Hermes Cuello, General Manager, Gestion de l’hôtel
Dear Martha,Thank you so much for rating your experience. We hope to have you back soon!
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Hermes Cuello, General Manager, Gestion de l’hôtel
Dear Ashley,Thank you so much for rating your experience. We hope to have you back soon!
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Zu laute Musik im Restaurant.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Hermes Cuello, General Manager, Gestion de l’hôtel
Dear Michael,Thank you for sharing your feedback with us. We're sorry to hear that the music was too loud during your visit. We strive to create a comfortable atmosphere for all our guests.We appreciate your input and hope to have the opportunity to welcome you back for a more enjoyable experience.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Have stayed here a few times for business trips. I’m glad the rooms were refreshed but won’t stay there again due to lack of a decent workspace in the room.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Hermes Cuello, General Manager, Gestion de l’hôtel
Dear Brian,Thank you for sharing your feedback. We’re glad you appreciated our newly renovated rooms. We’re sorry to hear that the workspace in the room didn’t meet your needs. We take your input seriously and will look into ways to improve the in-room work experience for future guests. We hope to have the opportunity to host you again in the future!
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Staff was very attentive and accommodating.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hermes Cuello, General Manager, Gestion de l’hôtel
Dear Sue, Thank you for your kind review! We're delighted to hear that you had a positive experience and enjoyed the exceptional service provided by our team. We look forward to welcoming you back soon!
par un voyageur de Brooklyn
Publié le 6 oct. 2024 sur Expedia
Great property but with a fatal flaw. A simple tropical storm set it out of commission for a week. This is because a beach it used to have has been eroded and the pool and spa are only 8 feet from the sea. So they both filled up with sand and seaweed from the storm waves. They removed two days from the resort fee.
Other than that, the sea side of the hotel is not maintained well. Iron screws holding the sea-side rail rusted and rust drips down a foot long. It would only take a day to replace them with stainless steel screws and they did not even do that.
Half of the sea side of the hotel, in front of the bar, is blocked with plywood for repairs but no one is working on that. Mostly plain ugly plywood.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hermes Cuello, General Manager, Gestion de l’hôtel
Dear Thanasis, Thank you for taking the time to share your feedback. We're sorry to hear that we didn't meet your expectations. Due to natural beach erosion and the proximity of our pool to the sea, storms can sometimes affect these areas. Please rest assured that our team is actively working on solutions to improve this. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Excellent staff. The ocean view room was amazing, and the Oceanside pool and spa were unforgettable.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hermes Cuello, General Manager, Gestion de l’hôtel
Dear David,Thank you so much for your kind words! We're thrilled to hear that you enjoyed the ocean view from your room and had a memorable experience at our pool and spa. Our team takes great pride in providing excellent service, and it’s wonderful to know we met your expectations. We can't wait to welcome you back for another unforgettable stay!
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Lastima que no tiene playa
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hermes Cuello, General Manager, Gestion de l’hôtel
Querida Jessica,Gracias por tomarte el tiempo de compartir tu opinión. Esperamos que hayas podido disfrutar de nuestras otras amenidades y servicios. Nos esforzamos siempre por ofrecer una experiencia memorable y esperamos que hayamos cumplido con tus expectativas. ¡Esperamos tener la oportunidad de darte la bienvenida pronto!
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Front staff was very helpful. Very clean and quiet. Beautiful ocean scene from our room
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hermes Cuello, General Manager, Gestion de l’hôtel
Dear John,Thank you for your kind review! We’re glad to hear you had a positive experience and enjoyed the tranquility of our property. We look forward to welcoming you again soon!
