Avis ONE Canal Point

Thank you for taking the time to share your feedback. We are a little surprised though, as significant efforts were made to address your concerns.The most noteworthy was a substantial complimentary upgrade, as we wanted you to have peace of mind for your stay.When we followed up later in your stay, we also received positive feedback, so we were under the impression that all was well.We care deeply about our guest experience and would have welcomed the opportunity to address any other concerns while you were onsite.There are a few other points that we also wish to clarify, as there are some inaccuracies in your review.To start, we must unequivocally state that there were no bed bugs in the condo you booked. ONE Canal Point’s units are maintained to a very high standard, and the condo was professionally inspected after you raised your concerns.We do have a front desk, and as with many condo properties on Grand Cayman, office hours are kept. As you shared, our guest services manager attended after hours though, just like we would for any other urgent situation.We wish to highlight that towels and linens are commercially laundered and fully sanitized between every stay. We regret that there was some discolouration on one of the bedsheets, and that this was missed by a housekeeper. While the discolouration was quite faint, we were happy to exchange the linens once you brought this to our attention.In regard to location, this is accurately presented on Expedia, our website, as well as all major mapping applications, as we do want guests to make well informed decisions.Some of Seven Mile Beach’s best public accesses are a 10 minute walk from ONE Canal Point, and numerous restaurants are within a 5 minute walk from the property. While a rental car is not necessary to enjoy a stay with us, it can be a great way to explore Grand Cayman’s many attractions.Despite the initial challenges encountered, we hope you enjoyed your stay overall and wish you all the best in your future travels.

Thank you so much for taking the time to leave us a review. We’re thrilled to hear that you enjoyed your stay with us! We really appreciate your compliments on our staff and the cleanliness of our condos and property. We look forward to welcoming you back to ONE Canal Point soon!