Note fondée sur 776 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,7 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 janv. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
3 févr. 2020 par Victoria, Gestion de l’hôtel
Dear Nathalie,
Thank you for sharing your feedback with us. We look forward to welcoming you again for another memorable stay!
Sincerely,
Victoria B.
Marketing Coordinator
par un voyageur
Publié le 17 oct. 2024
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Keisha Parcells Robb, Hotel Manager, Gestion de l’hôtel
Thank you for your review. We look forward to welcoming you back to our lovely resort.
par un voyageur
Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Keisha Parcells Robb, Hotel Manager, Gestion de l’hôtel
Thank you so much for your review. We look forward to welcoming you back soon.
par un voyageur
Publié le 21 août 2024 sur Expedia
It's an average Ritz, nothing exceptional. Too many hidden fees when I received my email bill.
Commentaires de Gestion de l’hôtel
21 août 2024 par Keisha Parcells Robb, Hotel Manager, Gestion de l’hôtel
Thank you for sharing feedback. Your opinions assist us with continuing to perfect our service experience. We would be very interested in understanding your comments in greater detail. If you would be so kind to reach out to our executive office, we would be most appreciative. Thank you.
par un voyageur
Publié le 21 août 2024 sur Expedia
The property was amazing, rooms were beautiful and service was stellar.
Commentaires de Gestion de l’hôtel
21 août 2024 par Keisha Parcells Robb, Hotel Manager, Gestion de l’hôtel
Thank you so much for your kind words. We are delighted to hear that you found our service stellar. It’s our pleasure to make your stay exceptional, and we look forward to welcoming you back soon.
par un voyageur
Publié le 20 août 2024 sur Expedia
I love the services in general from Ritz Carlton
I will return again
Commentaires de Gestion de l’hôtel
20 août 2024 par Keisha Parcells Robb, Hotel Manager, Gestion de l’hôtel
Thank you so much for sharing your wonderful experience with us. We are thrilled to hear that you are considering coming back again, and we would be honored to have you as our guest once more.
par un voyageur
Publié le 19 août 2024 sur Expedia
We love it and we will definitely be back.
Commentaires de Gestion de l’hôtel
19 août 2024 par Keisha Parcells Robb, Hotel Manager, Gestion de l’hôtel
Thank you for taking the time to share your lovely experience with us. We look forward to welcoming you back for another exceptional stay.
par un voyageur
Publié le 17 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Keisha Parcells Robb, Hotel Manager, Gestion de l’hôtel
Thank you so much for your review. We hope to welcome you back soon for another wonderful experience.
par un voyageur de Dallas
Publié le 17 août 2024 sur Expedia
Everything is perfect and beautiful at this facility except the fact that at checkout they were trying to over charge us some unheard of resort fee. Although we had paid fully via Expedia they still forcibly tried to push that on us. After 1 hour of discussion, many phone calls and almost missing our flight finally a nice gentleman by the name Jordan waved this strange fee.
This made our beautiful stay into a bitter experience. We hope they don’t do it to other travelers.
Commentaires de Gestion de l’hôtel
20 août 2024 par Keisha Parcells Robb, Hotel Manager, Gestion de l’hôtel
Thank you for taking the time to provide your feedback. We highly value your opinion and we would be very interested in understanding it in greater detail. If you would be so kind to reach out to our executive office, we would be most appreciative. Thank you!
par un voyageur
Publié le 11 août 2024 sur Expedia
My husband and I stayed at the Ritz to celebrate our one year wedding anniversary. To say that this hotel was exceptional would be an understatement. First, the food was absolutely exquisite. We ate at Taikun, Blue, Andiamo, St. June and also did a private cabana dinner. Each restaurant provided a delicious array of cuisine adding to their goal of offering a unique and memorable culinary experience for their guests. The room was maintained and housekeeping ensured that our room would be upheld to pristine standards even by coming back to make our bed or provide us with towels at night. The property was clean, updated and well-manicured. Above all, the staff was superior in comparison to other upscale hotels we have stayed at. From the guest relations coordinator to the concierge to the wait staff, all went above and beyond to guarantee our happiness and satisfaction. The staff proved to be beyond thoughtful by setting up thoughtful snacks, drinks and decorations in our room on various days of our stay to commemorate this special milestone for us. We cannot thank the staff enough for making this trip so special for us. We highly recommend this hotel, and we will definitely be back someday!
Commentaires de Gestion de l’hôtel
19 août 2024 par Keisha Parcells Robb, Hotel Manager, Gestion de l’hôtel
Thank you so much for your lovely review. It was our pleasure to be a part of your special anniversary celebration. We appreciate your kind words and recommendation, and we look forward to welcoming you back for another unforgettable stay.
