Note fondée sur 896 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Dorota, Gestion de l’hôtel
Dear Theresa,Thank you kindly for staying with us during your time in the Smokies. We greatly appreciate your business and hope to welcome you back in the future. Have a great day!
par un voyageur
Publié le 5 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Dora, Gestion de l’hôtel
Dear Tera,Thank you kindly for choosing our location while in town. We greatly appreciate your business and thank you for the perfect rating. We hope to see you again soon. Have a wonderful day!
par un voyageur
Publié le 3 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 juill. 2024 par Lisa Assistant General Manager, Gestion de l’hôtel
Dear Yasiel,Dear Carrie,Wow, wow! Thank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. It is always great to receive positive feedback from all our guests. We hope to have the pleasure of welcoming you back in the future. Have a wonderful day!
par un voyageur
Publié le 3 juill. 2024
Needed an overnight to break up a 12 hour drive and selected to stay here. It was interesting... in all the wrong ways. Check in was completed with one employee while his peer chit chatted with a friend. The keys provided didnt work initially and my visit back to the desk, the chatting assocate was engaged to help. We get in the room and inital win was AC worked great and it appeared clean. As we got settled we found the sink did not drain, shower "pod" leaked water all over the floor and cubbie that also housed the toilet when showering. Wifi was not working and after calling their help desk to no resolve went back to front desk who let us know they are aware. Trying to make the best we used the small gym, with low ceilings that you cant do an overhead press if over 6 ft and swam in the pool that should have been labeled smokers lounge. Dont worry they have signs up telling you to dry off upon entry but dont provide pool towels. Beds were soft full size but we were more than ready to head out in the morning. It was interesting in all the wrong ways... not again.
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Lisa Assistant General Manager, Gestion de l’hôtel
Dear Lisa,Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding all the issues you had during your recent stay wit us. I have shared your feedback with our team to better handle these types of situations differently in the future. Feedback from all our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback.
par un voyageur
Publié le 30 juin 2024 sur Expedia
A very nice and clean room. They did not have coffee available though.
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Lisa Assistant General Manager, Gestion de l’hôtel
Dear Belinda,Thank you so much for your feedback! I am pleased to know our team took such good care of your family in both service and accommodation. However, we do provide coffee 24 hours daily. We are sorry that you were not aware of that. We always strive to ensure in keeping all our guests happy. We look forward to your next visit with us.
par un voyageur
Publié le 25 juin 2024 sur Expedia
The check in process was slow, who attend me was not very friendly. The room is small for a party of 4. The beds are full size, not very comfortable to share. The shower door did not provide close and there was water all over the bathroom floor. Not enough options on the breakfast. Noisy room, you hear all of the traffic and the AC shuts on and off frequently. Not a very good rest. Would not stay there again.
Commentaires de Gestion de l’hôtel
25 juin 2024 par Lisa Assistant General Manager, Gestion de l’hôtel
Dear Efrain,Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with our staff and team to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback.
par un voyageur
Great Place To Stay
Publié le 23 juin 2024 sur HotelsThis makes twice I’ve stayed here in last two months. I love everything about this place.
Commentaires de Gestion de l’hôtel
24 juin 2024 par Lisa Assistant General Manager, Gestion de l’hôtel
Dear Gina,Wow, wow! We are elated to know that we have provided you with such a wonderful experience during your stay with us. Our staff and team always strive at ensuring that we provide the best customer service to all our guests. We will have the pleasure of hosting you again in the future.
par un voyageur
Publié le 23 juin 2024 sur Hotels
Staff unfriendly never asked for anything but into room when key didn’t work. Scowling no hi bye not even a smile at front desk.
Commentaires de Gestion de l’hôtel
24 juin 2024 par Lisa Assistant General Manager, Gestion de l’hôtel
Dear Letitia,Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent stay with us. I have shared your feedback with our staff and team to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback.
par un voyageur
Overall average hotel for the price
Publié le 23 juin 2024 sur HotelsAverage hotel for the price, uneven carpet/floor was a bit annoying though room was clean and good enough to sleep well.
Commentaires de Gestion de l’hôtel
23 juin 2024 par Lisa Assistant General Manager, Gestion de l’hôtel
Dear Anonymous,Thank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. Your recommendation is greatly appreciated. We hope to have the pleasure of welcoming you back in the future.
par un voyageur
Publié le 16 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 juin 2024 par Lisa Assistant General Manager, Gestion de l’hôtel
Dear Allen,Dear Larry,Wow, wow! Thank you so much for your feedback! We are pleased to know our team took such good care of you and your family in both service and accommodation. We do provide exceptional guest service experience to all our guests in ensuring that all our guests are satisfied. We look forward to your next visit with us.
