Note fondée sur 16 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,1 sur 5
100 % des clients le recommandent
3,9 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur

Has an amazing view

Publié le 6 nov. 2024 sur HomeAway
Had friends and family for a wedding and it was beautiful. Host responds quickly and was very friendly. Perfect for a large family gathering.
Commentaires de Gestion de l’hôtel
7 nov. 2024 par VrboOwner, Gestion de l’hôtel
"Thank you so much for choosing our place to host such a special gathering! We're thrilled to hear that the setting added to the beauty of your wedding celebration and that it was perfect for bringing friends and family together. It was a pleasure being your host, and I'm glad we could help make everything go smoothly. We’d love to welcome you and your family back anytime for more memorable moments!"
5 sur 5
par un voyageur

Amazing home for a family vacation

Publié le 8 oct. 2024 sur HomeAway
We had a family getaway with 21 people staying at this amazing home! Everyone enjoyed their stay. We had 6 children from ages 3-12 that had a great time in the game room, pool and theater. This home also had amazing views and sunsets. The large dining table was perfect for family game night. Kitchen was well equipped, we just wished it had a pantry. We had an issue with the oven and we called to report the problem. There were a couple very small issues like 2 of the bunk beds bathrooms sink faucet at the baseplate leaked to the point we had to place a hand towel around it. Overall, this was the perfect home to reconnect with family. We would definitely recommend renting this home.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you so much for taking the time to share your experience! We’re thrilled to hear that your family had such a great time and enjoyed all the amenities, especially the game room, pool, and theater. It sounds like your group made some wonderful memories together! We're also glad that the large dining table was perfect for your family game nights. We appreciate your feedback about the oven and the sinks, and we’ll make sure to address those issues right away. It’s always helpful to hear how we can improve, and we’re grateful for your understanding. Thank you for recommending our home, and we’d love to welcome you back for another family getaway in the future!
2 sur 5
par un voyageur

House needs repairs!

Publié le 16 sept. 2024 sur HomeAway
The location is great but the house needs to be repaired! The deck is very unstable. The bunk beds had broken wooden slats so the mattresses sunk through them. The gas grills were disgusting and their tanks were empty. One of the toilets wouldn’t flush. Among other problems.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to provide feedback on your recent stay. I'm truly sorry to hear that your experience did not meet your expectations. Please know that we take comments like yours very seriously, and your concerns are already being addressed. I apologize for the condition of the deck, bunk beds, gas grills, and the toilet issue you encountered. These are not the standards we strive to maintain, and I have already scheduled the necessary repairs and replacements to ensure these issues are resolved immediately. Our team is also revisiting our inspection process to prevent these types of problems from occurring in the future. I appreciate you bringing these matters to our attention, as your feedback helps us improve and ensure a better experience for our future guests. I hope we will have the chance to host you again and provide you with a stay that meets the high standards we aim for. Warm regards,
4 sur 5
par un voyageur

Blooming Thomases

Publié le 18 juin 2024 sur HomeAway
very nice, beautiful, and spacious place; we encountered a few minor issues however; leak in one of the showers, electrical outlets, not working, and upstairs AC unit going out; most of these issues were addressed promptly and successfully
Commentaires de Gestion de l’hôtel
21 juin 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback and kind words about our place. We're glad to hear that you found it beautiful and spacious. We apologize for the minor issues you encountered during your stay, including the shower leak, electrical outlets, and the upstairs AC unit. We appreciate your understanding and are pleased to know that most of these issues were addressed promptly and successfully. Your feedback is invaluable to us as we strive to provide the best possible experience for our guests. We look forward to welcoming you back in the future and ensuring a seamless stay. Best regards,
5 sur 5
par un voyageur de Raleigh, NC

Awesome Cabin

Publié le 16 avr. 2024 sur HomeAway
Cabin is massive and easily accommodated a dozen adults. Views are great, as is the game room and pool / hot tub areas. Only misses were lack of some basic amenities, i.e. no trash bags in the kitchen, but we DoorDashed some groceries and added it to the shopping list. Otherwise cabin had everything we needed for a weekend retreat, and was also close to town and roads were easily navigated.
Commentaires de Gestion de l’hôtel
17 avr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your detailed review! We're thrilled to hear that you found our cabin spacious and accommodating for your group of adults. It's fantastic that you enjoyed the great views and the amenities like the game room, pool, and hot tub areas. We apologize for the oversight with the lack of trash bags in the kitchen, but we're glad you were able to quickly resolve that issue. Your feedback is valuable to us, and we'll ensure that essential amenities are always stocked for our guests in the future. We're pleased that the cabin had everything else you needed for a relaxing weekend retreat and that its proximity to town and navigable roads added to your overall experience. We hope to welcome you back for another enjoyable stay in the future!
4 sur 5
par un voyageur

Family Friendly Cabin

Publié le 11 févr. 2024 sur HomeAway
This property has so much potential to be absolutely wonderful. Some extra tlc would really make the difference. It has plenty of space and an abundance of arcade games to keep the kids and family entertained. The upstair bedrooms are spacious but could use a little more cleaning to be prepared for guest. Downstairs on the game room level are multiple rooms with bunk beds that were perfect for our kids. They are extremely low if you have adults planning to use those rooms. This is a good place to book if you have a large crowd or family but a bit more cleaning could've been done to prepare for us. And maybe management could do a thorough walk through to make sure chairs, tables, and appliances are secure and working correctly.
Commentaires de Gestion de l’hôtel
11 févr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you recognized the potential of our vacation rental and enjoyed the abundance of arcade games available for your family's entertainment. Creating memorable experiences for our guests is our top priority, and we appreciate your valuable insights on areas where we can improve. We apologize for any inconvenience caused by the cleanliness of the upstairs bedrooms and the height of the bunk beds. Your comments have been shared with our housekeeping team to ensure that all areas of the property receive the attention they deserve to meet our guests' expectations. Additionally, we will conduct a thorough inspection of the furniture, appliances, and amenities to ensure they are secure and in proper working order for our guests' safety and comfort. We truly value your input and hope to have the opportunity to welcome you back for an even better experience in the future. Please don't hesitate to reach out to us directly if there's anything else we can do to enhance your stay. Warm regards,
4 sur 5
par un voyageur

Great location, size and amenities but needs maintenance.

Publié le 8 févr. 2024 sur HomeAway
We had 20 family members and everyone had a great time. Location is beautiful and size was perfect. The views can't be beat. Pool, hot tubs and game room were a big hit with whole family. Would definitely book again if maintenance issues get addressed. Two beds were broken, hot tubs jets only worked on half and could have been cleaner and front panelling was broken and exposed pipework but worked well otherwise. Bedroom fireplaces and TV's didn't work, lighting is very poor in bedrooms, three bedrooms had leaking faucets, one bedroom was infested with lady bugs for some reason. A chair in dining room was held together with packing tape and fell apart when someone sat on it. Luckily no one was hurt. No closets in any bedrooms so that was a huge disappointment for a few people. And drawers were filled with extra bedding leaving us no where to store or hang any clothes. Jacuzzi bath tubs didn't work properly either. Over all just needs some TLC and maintenance updates.
Commentaires de Gestion de l’hôtel
8 févr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your experience at our vacation rental. We're delighted to hear that you and your family enjoyed the beautiful location and the various amenities our property has to offer. We appreciate your feedback regarding the maintenance issues you encountered during your stay. Please accept our sincerest apologies for any inconvenience these issues may have caused. Rest assured, we are taking your comments seriously and addressing each concern promptly to ensure a better experience for our future guests. Your detailed feedback regarding broken beds, malfunctioning hot tub jets, cleanliness, and various other maintenance issues has been forwarded to our maintenance team. We are committed to resolving these issues promptly to enhance the overall quality of our property. We understand the importance of a comfortable and well-maintained vacation rental, and we apologize for falling short of your expectations in this regard. We strive to provide a memorable and enjoyable experience for all our guests, and we hope to have the opportunity to welcome you back in the future to experience the improvements firsthand. Thank you once again for choosing to stay with us, and we look forward to the possibility of hosting you again soon. Warm regards,
5 sur 5
par un voyageur

Family vacation

Publié le 1 janv. 2024 sur HomeAway
Overall it was a great stay there was one small issue but they did what they could to correct it immediately I would definitely stay here again
Commentaires de Gestion de l’hôtel
1 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thank you so much for taking the time to leave a review of your recent stay at our vacation rental! We're delighted to hear that overall, you had a great experience. It's our top priority to ensure our guests have a wonderful and hassle-free stay. We apologize for the small issue you encountered during your stay, but we're glad to hear that our team was able to address it promptly and to your satisfaction. We truly appreciate your understanding and patience in this matter. We look forward to hosting you again in the future and providing you with an even more enjoyable experience. Please don't hesitate to reach out if you decide to return or if you have any suggestions for how we can further improve our vacation rental. Your feedback is invaluable to us. Thank you for choosing to stay with us, and we can't wait to welcome you back!
4 sur 5
par un voyageur

Great place. Could use some fixes

Publié le 25 sept. 2023 sur HomeAway
The cabin was amazing. But could use just a bit of care. The 16 bunk beds were on their last leg (squeaky, broken boards, swaying strongly). Most of my party took the mattresses off the frames to sleep on the floor afraid that they might break. There was also a small leak that dripped water on the bed of the king size room to the right of the main door.
Commentaires de Gestion de l’hôtel
11 oct. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback, and we're glad to hear that you found our cabin amazing. We sincerely apologize for the issues you encountered during your stay. Your comments are invaluable in helping us improve. We take your concerns about the bunk beds and the leaking issue seriously, and we will address them immediately to ensure that future guests do not encounter the same problems. Our goal is to provide a comfortable and safe environment for all our guests, and it's clear that we fell short in this regard during your stay. Please know that your feedback will help us make necessary improvements, and we appreciate your understanding in this matter. If you ever decide to stay with us again, we'll strive to provide you with an even better experience. Once again, we apologize for any inconvenience you experienced, and we appreciate your honest feedback. Sincerely,
4 sur 5
par un voyageur

Great House!

Publié le 18 sept. 2023 sur HomeAway
The house is large and was everything we hoped it would be. I was a little hesitant due to some of the other reviews. The house and furnishings aren't brand new but everything was working. The place is huge and the views are gorgeous. The pool and hot tubs were all functioning and clean. We did have a problem with the theatre room video but the management company promptly sent someone who worked on it and was able to determine a cable connection issue. Overall we would definitely stay here again. Plenty of room for a large group of single adults.
Commentaires de Gestion de l’hôtel
19 sept. 2023 par VrboOwner, Gestion de l’hôtel
We are so pleased to hear you enjoyed your stay! Thank you for your understanding about the theater room issue; we appreciate you letting us come out to fix it. We would love to have you all back!