Note fondée sur 915 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 juin 2024 sur Expedia
Nous apprécions beaucoup la chambre avec vue sur la rivière avec les oiseaux animaux sauvages
Par contre, iln'y a pas de petit déjeuner, seuls quelques mini muffins et du café à la réception : Expedia doit mettre cet hôtel à jour et ne plus l'annoncer avecpetir déjeuner inclus
Commentaires de Gestion de l’hôtel
18 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jean-Louis,Thank you for your kind feedback. We're glad you enjoyed the room with the river view and wildlife. We apologize for the limited breakfast options and will work on updating our listing with Expedia to reflect this accurately. Your input helps us improve, and we hope to welcome you back for a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 13 oct. 2024
Nice room comfortable beds great location
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Brandi,Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay in a nice room with comfortable beds and that you found our location to be great. Your satisfaction is important to us, and we hope to welcome you back for another pleasant stay in the future! Sincerely, Hotel Manager
par un voyageur
Publié le 15 sept. 2024
The check in person was not very friendly but tge person responsible for moving us 3 times because of bathroom ceilings leaking was very nice. They said breakfast was offered but it was coffee, juice and packaged muffins. Not a real breakfast. The doors should be thicker on such a busy road. Has huge potential.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Patricia,Thank you for sharing your experience. We are sorry to hear about the initial check-in and the issues with the bathroom ceiling, but I'm glad the staff member who assisted with the room changes was helpful. We appreciate your feedback about the breakfast and door thickness. Your comments are valuable, and we’ll address these areas to enhance our services and facilities. We’re hopeful for the chance to offer a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Sevierville Wyndham super 8
Publié le 20 août 2024 sur HotelsIt was good overall. The grab and go breakfast was a joke in my opinion. What they offered, you might as well have had nothing.
Commentaires de Gestion de l’hôtel
21 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Brett,Thank you for your feedback. We're glad to hear that your stay was good overall, but we're sorry the grab-and-go breakfast didn't meet your expectations. Your comments are valuable, and we'll use them to make necessary improvements. We hope you'll give us another chance in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 16 août 2024 sur Hotels
It was a pathetic, I air conditioned unit ! I was a embarrassed for me and my daughter
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Ron,We are sorry to hear about your experience with the air conditioning unit. We strive to provide a comfortable stay, and it’s disappointing to learn that we fell short in this regard. Your feedback is important, and we will address this issue to ensure future guests don’t face similar problems. Sincerely, Hotel Manager
par un voyageur
Publié le 15 août 2024 sur Expedia
Very nice staff, roomy room! with fridge, microwave, iron and a hair fan. Pool was so clean, really enjoyed swimming on hot summer day after the long trip. Sure, I'll stay here again!
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Otar,Thank you for sharing your positive experience! It's wonderful to hear that you enjoyed your stay, especially the roomy accommodations and the amenities like the fridge, microwave, iron, and hairdryer. A clean pool is always a great bonus, especially after a long trip on a hot summer day. We're thrilled that you had such a relaxing and enjoyable time and that you're already considering staying with us again. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Penny,Thank you for sharing such encouraging feedback by giving it a 10-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Devin,Thank you for your stay and the glowing 10-star review. Knowing that our guests recognize and value our efforts is incredibly uplifting. Your high rating serves as a strong motivator for our entire team. Ensuring guest satisfaction is our utmost priority, and we eagerly anticipate the opportunity to welcome you back shortly! Sincerely, Hotel Manager
par un voyageur
very clean
Publié le 14 août 2024 sur Hotelsit was very clean, and the price was good for the rooms but i looked at the overall reviews and started not to stay here but I'm so glad we did it was clean and quiet . we will stay here again
Commentaires de Gestion de l’hôtel
15 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Shelia,Thank you for giving us a chance despite your initial concerns! We're delighted to hear that you found our rooms clean, quiet, and priced well. Your positive experience means a lot to us, and we’re glad we could provide you with a comfortable stay. It’s wonderful to know that you'll be returning, and we look forward to welcoming you back. Sincerely, Hotel Manager
par un voyageur
Very relaxing
Publié le 14 août 2024 sur HotelsMe and my Mom enjoyed our mini vacation. This is our favorite place to stay. Sitting on the balcony is very relaxing and quiet. Also there is a room on the 3rd floor that has rocking chairs and you can rock and watch traffic go by.
Commentaires de Gestion de l’hôtel
15 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear sharon,Thank you for sharing your experience! We're delighted that you and your mom enjoyed your mini vacation and that our hotel is your favorite place to stay. It's wonderful to hear that you found the balcony relaxing and quiet—perfect for unwinding. The rocking chairs on the 3rd floor are indeed a special touch, and we're glad you enjoyed watching the traffic go by. We look forward to welcoming you both back for many more peaceful stays in the future!Sincerely, Hotel Manager
